Customer Service Ambassador
hace 1 día
About Our Company
Helpware's mission is to revolutionize the outsourcing industry by prioritizing employee satisfaction and delivering exceptional customer service. We believe that by putting people first, we can provide high-quality solutions to our clients.
About This Role
We are seeking highly skilled and passionate customer service professionals to join our team as Support Specialists. In this role, you will be responsible for providing personalized and memorable experiences for our clients and customers through various communication channels.
Key Responsibilities
- Respond to customer inquiries and concerns in a professional and timely manner via ticketing-based software.
- Demonstrate strong time management and prioritization skills to meet deadlines and handle multiple tasks efficiently.
- Employ excellent problem-solving and troubleshooting skills to resolve issues effectively and determine proper course of action.
- Communicate clearly and concisely in writing to ensure effective issue resolution.
- Maintain attention to detail and dedication to delivering exceptional customer service.
- Stay up-to-date with new and existing workflows as business needs evolve and adapt quickly to changes.
Requirements and Qualifications
- A minimum of 1+ years of BPO experience, preferably in customer service.
- Outstanding verbal and written communication skills in business terms with external customers.
- Ability to maintain confidentiality around company proprietary information.
- Pleasure in working with and communicating with people, as well as solving problems.
- Strong organizational skills and ability to multitask while remaining calm and pleasant.
- Solid problem-solving skills and quick thinking.
- Courteous and professional attitude towards customers.
What We Offer
- Law Benefits: Social Security (IMSS), 12 Vacation Days after First Year, Vacation Bonus (Prima Vacacional), Christmas Bonus (Aguinaldo), Sunday Bonus (Prima Dominical), Food Vouchers, Health Insurance, Excellent Work Environment, Opportunities for Growth, On-Staff Psychologist and Nutritionist, Convenient Partnerships for Food and More.
Estimated Salary Range: $40,000 - $55,000 per annum based on location and experience. Please note that this estimate may vary depending on individual circumstances.
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