Customer Support Specialist

hace 2 semanas

Monterrey, México EPICOR A tiempo completo

**The Job**:
**What you will be doing**:

- Professionally handle client calls, offering effective solutions and advice.
- Engage with clients to perform remote testing, support, and troubleshoot technical issues.
- Maintain and adhere to high Service Quality levels.
- Ensure timely resolution of all issues and keep clients informed of progress.
- Participate in relevant Epicor product training courses aligned with our certification scheme.

**What you will likely bring**:

- Proficiency in English (both written and spoken).
- Technical experience or ability to demonstrate technical aptitude.
- Credit Card hardware and processing experience preferred.
- Distribution knowledge a plus
- Third party integration experience a plus.
- Detail oriented.
- Independent learner - Desire to dig in and learn in addition to provided training and support.

**Qualifications**:

- Analytical & Troubleshooting Skills: Proficient at examining information, asking relevant questions, and delving into details.
- Troubleshooting Goal: Capable of defining problems, generating solutions, evaluating alternatives, and implementing chosen solutions.
- Calm Customer Interaction: Maintains composure when dealing with customers.
- Dual Manager Collaboration: Works with both a local manager and a US-based manager, ensuring effective coordination.
- Global Collaboration: Collaborates seamlessly with teams in Monterrey, India, and the US.

**The Global Support Team**

The Global Support team is our customer advocate and business partner, working to provide best-in-class training for Epicor customers. We support global customer education and deliver consistent, high-quality offerings across all product lines. Our team takes pride in offering exceptional customer service and transforming the way we interact with our customers. We’d love to have you join us.

**About Epicor**

At Epicor we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business.

We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

**Equal Opportunities and Accommodations Statement**

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role
- but your experience doesn’t match every qualification of the job description, that’s okay

We are an equal-opportunity employer.

Tipo de puesto: Tiempo completo

Sueldo: $27,000.00 - $28,000.00 al mes

Horario:

- Turno de 8 horas

Prestaciones:

- Bebidas gratis
- Estacionamiento de la empresa
- Seguro de gastos médicos mayores
- Seguro de vida
- Vales de despensa

Tipos de compensaciones:

- Bono anual

Educación:

- Licenciatura terminada (Deseable)

Experiência:

- Customer Support: 1 año (Obligatorio)
- Point of sale devices configuration: 1 año (Obligatorio)
- Software support: 1 año (Obligatorio)

Idioma:

- Advanced English (Obligatorio)

Lugar de trabajo: Empleo presencial

  • Customer Support Specialist I

    hace 4 semanas

    Monterrey, México Uber Freight A tiempo completo

    **ABOUT THE ROLE** Customer Support Specialist I is a key contributor to our Transportation Management division. The primary responsibility is to ensure that customer shipments are delivered on time, provide daily interaction and develop relationships with customers and carriers. **WHAT THE CANDIDATE WILL DO** - Use TMS to process shipment entries and...

  • Customer Service

    hace 4 semanas

    Monterrey, México Cápita Works - Virtual Assistants in Mexico A tiempo completo

    Capita Works is currently seeking a Customer Service & Tech Support Specialist with exceptional skills to work with one of our clients who specialize in selling health and personal well-being products and services. The company also provides nutrition and healthy lifestyle counseling services in addition to online training programs designed to assist...

  • Customer Support Specialist I

    hace 4 semanas

    Monterrey, México Transplace A tiempo completo

    ABOUT THE ROLE Uber Freight is looking for experienced customer service professionals with a background in Transportation, Supply Chain, or logistics. Our specialists will manage transportation functions to ensure accurate contact with carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered and...

  • Customer Support Specialist I

    hace 4 semanas

    Monterrey, México Transplace A tiempo completo

    What you’ll do - Perform time-sensitive, front-line, customer - and carrier-facing tracking - Provide top-tier carrier and customer service - Support fast-paced account operations - Process improvement - Communicate with and provide feedback to improve on or create tracking processes - Other responsibilities as assigned Basic qualifications - Bachelor’s...

  • Customer Support Specialist I

    hace 4 semanas

    Monterrey, México Uber Freight A tiempo completo

    What you’ll do - Perform time-sensitive, front-line, customer - and carrier-facing tracking - Provide top-tier carrier and customer service - Support fast-paced account operations - Process improvement - Communicate with and provide feedback to improve on or create tracking processes - Other responsibilities as assigned Basic qualifications - Bachelor’s...

  • Customer Support Specialist I

    hace 1 mes

    Monterrey, México Uber Freight A tiempo completo

    Additional Responsibilities Regarding Customer and Carrier Relationships - Appointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed and communicate with Logistics Specialist - Communicate any service issues to customer and team - Identify and update status on which Carrier missed pick-up or delivery; provide...

  • Customer Support Specialist I

    hace 1 mes

    Monterrey, México Transplace de Mexico Global A tiempo completo

    **About the Role** Transplace, an Uber Freight company, is looking for experienced customer service professionals with a background in Transportation, Supply Chain, or logistics. Our specialists will manage transportation functions to ensure accurate contact with carriers to obtain status of load-tendered; continue monitoring the shipment for on-time...

  • Customer Support Specialist I

    hace 4 semanas

    Monterrey, México Uber Freight A tiempo completo

    **About the Role** Transplace, an Uber Freight company, is looking for experienced customer service professionals with a background in Transportation, Supply Chain, or logistics. Our specialists will manage transportation functions to ensure accurate contact with carriers to obtain status of load-tendered; continue monitoring the shipment for on-time...

  • Customer Support Specialist I

    hace 4 semanas

    Monterrey, México Uber Freight A tiempo completo

    **About the Role** Transplace, an Uber Freight company, is looking for experienced customer service professionals with a background in Transportation, Supply Chain, or logistics. Our specialists will manage transportation functions to ensure accurate contact with carriers to obtain status of load-tendered; continue monitoring the shipment for on-time...

  • Customer Success Specialist

    hace 4 semanas

    Monterrey, México Jules A tiempo completo

    **Hi there! We are Jules and our client is looking for a** Financial Analyst!** **Key Responsibilities**: - ** SQL Technical Assistance**:Utilize SQL for data retrieval and manipulation to effectively support customer needs, indicating a blend of customer service and technical capabilities. - ** High-Quality Service**:Commit to outstanding customer service,...

  • Customer Support Specialist I

    hace 4 semanas

    Monterrey, México Transplace de Mexico Global A tiempo completo

    **About the Role** Transplace, an Uber Freight company, is looking for experienced customer service professionals with a background in Transportation, Supply Chain, or logistics. Our specialists will manage transportation functions to ensure accurate contact with carriers to obtain status of load-tendered; continue monitoring the shipment for on-time...

  • Customer Support Specialist I

    hace 4 semanas

    Monterrey, México Transplace de Mexico Global A tiempo completo

    Perform time-sensitive, front-line, customer and carrier-facing work by scheduling appointments - Communicate with and provide feedback to the account operations team to improve on or create new scheduling processes - Empowered participation in the development, implementation, and automation of critical business processes - Build and schedule loads in our...

  • IT Support Specialist

    hace 1 semana

    Monterrey, N.L., México Ware Malcomb A tiempo completo

    Ware Malcomb has an exciting opportunity for an IT Support Specialist in our Monterrey office! The IT Support Specialist is responsible for supporting our end users in the Mexico offices, and other locations as assigned by IT leadership. This help desk role has the primary responsibility of troubleshooting and/or triaging tickets from team members in the...

  • Customer Support Specialist Ii

    hace 4 semanas

    Monterrey, México Transplace de Mexico Global A tiempo completo

    **Responsibilities**: - Monitor shipments - Update System - Track and Trace - Appointment scheduling - Customer service - Reporting Basic Qualifications - Highschool degree - Computer-savvy with a working knowledge of Microsoft Office - Experience in customer service - Advanced English (written and spoken) - Ability to work with mínimal supervision -...

  • Customer Support Specialist Ii

    hace 4 semanas

    Monterrey, México Transplace de Mexico Global A tiempo completo

    **Responsibilities**: - Monitor shipments - Update System - Track and Trace - Appointment scheduling - Customer service - Reporting Basic Qualifications - Highschool degree - Computer-savvy with a working knowledge of Microsoft Office - Experience in customer service - Advanced English (written and spoken) - Ability to work with mínimal supervision -...

  • Edi Support Specialist

    hace 4 semanas

    Monterrey, México Human Quality A tiempo completo

    Title: EDI Support Specialist Location: Monterrey, NL Type: Full-time Description: The EDI Support Specialist will be responsible for configuring, maintaining, and troubleshooting EDI systems and interfaces for the organization. They will ensure the smooth flow of data between the organization and its trading partners, monitor, and analyze EDI data,...

  • Customer Support Specialist I

    hace 4 semanas

    Monterrey, México Uber Freight A tiempo completo

    This position in our Monterrey Center of Excellence supports scheduling processes for our digital brokerage operations in the US and Canada. - Perform time-sensitive, front-line, customer and carrier-facing work by scheduling appointments - Build and schedule loads in our systems - Provide top-tier customer service and schedule all appointments in a timely...

  • Customer Support Specialist I

    hace 4 semanas

    Monterrey, México Transplace de Mexico Global A tiempo completo

    Additional Responsibilities Regarding Customer and Carrier Relationships - Appointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed and communicate with Logistics Specialist - Communicate any service issues to customer and team - Identify and update status on which Carrier missed pick-up or delivery; provide...

  • IT Infrastructure Support Specialist

    hace 2 semanas

    Monterrey, México Polaris A tiempo completo

    JOB SUMMARY:  IT Client Support Specialist deploy and support the systems and technologies required by corporate, manufacturing, and distribution center users in a global enterprise environment. In addition to supporting all technology needs of Polaris employees, IT Client Support Specialist may also assist in providing local hands on...

  • Customer Support Specialist I

    hace 1 mes

    Monterrey, México Transplace A tiempo completo

    PRIMARY JOB ACCOUNTABILITIES - Carrier Relationship (Productive carrier relationship development, AP Discrepancy resolution, cover loads, handling, and management of difficult situations, etc.) - Customer Relationship (Consistent and professional communications; effective, prompt, and courteous communications with respect to difficult situations, relaying...