Bilingual Technical
hace 1 mes
Are you passionate about technology, self-motivated and energetic? Do you like to provide top-notch customer service? If the answer is YES, we have a job for you
We are a software-as-a-service provider and have over a thousand B2B customers in North America and worldwide. We are growing fast and looking for a new member of our **Technical Support Team.**
**Responsibilities**
- Provide telephone and on-line technical support to existing customers in Canada and USA, including diagnosing and trouble-shooting GPS Tracking hardware and software issues
- Identify and resolve customer technical problems
- Document all outbound and inbound activity via the Support Ticketing system
- Escalate more complex technical issues to Tier 2
- Build lasting relationships with customers
- Communicate in a customer-focused, polite and friendly manner
**Skills required**
- Excellent spoken English
- Excellent written English communication skills are imperative
- 2-5 years of experience in Helpdesk work or Technical Support in a Call Center servicing USA or Canada
- Professional phone manner, including patience, empathy and a knack for understanding customer needs
- Strong organizational, and time management skills and attention to detail
- Basic electronics knowledge
- Knowledge of GPS Tracking, and cellular and satellite networks is an asset
- The ability to diagnose and troubleshoot software and hardware issues
**Education**
- Post-Secondary certificate, diploma in IT, Electronics or Engineering
**Benefits**
- Food vouchers
- Vacations
- Vacation premium
- Christmas Bonus 15 days
- Life Insurance
- Funeral Expenses
We recognize people to be a cornerstone of our continued success and offer long-term careers and competitive compensation packages and a great place to work, combined with the opportunity for personal and professional growth.
**Location: Guadalajara,Mx**
Tipo de puesto: Tiempo completo
Salario: $18,000.00 - $23,000.00 al mes
Horario:
- Turno matutino
Prestaciones:
- Estacionamiento de la empresa
- Opción a contrato indefinido
- Seguro de vida
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
Lugar de trabajo: Una ubicación
Fecha límite para postularse: 22/03/2023
Fecha de inicio prevista: 09/03/2023
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