Technical Systems Specialist

hace 4 semanas


Monterrey, México grow.com A tiempo completo

General information**Office (s)**

Monterrey, MEX

**Date Published**

Thursday, March 7, 2024

**Country**

Mexico

**Job ID**

23848

**Function**

Global Support

**Recruiter**

AcostaBernal, Maria Monserrat
- Description & Requirements**The Job**:
Embark on an exciting journey as a Technical Systems Specialist, where you'll play a pivotal role in ensuring our cutting-edge software operates seamlessly. Dive into the dynamic world of bug resolution and departmental optimization as you coordinate solutions while generating insightful statistical reports. Join a vibrant team where innovation meets excellence, and every day brings new challenges and opportunities for growth.

**What you will be doing**:

- Utilize TRIAGE expertise to review and prioritize faults in customer issues based on severity, impact, and urgency, collaborating with stakeholders to allocate them to the appropriate development team member for resolution.
- Establish severity levels aligned with business objectives and classify each item accordingly.
- Evaluate, prioritize, and delegate bug resolution tasks.

**What you will likely bring**:

- Minimum of 1 year of experience in ERP implementation or support.
- At least 1 year of development experience with clients.
- Proficiency in English communication, both verbal and written.

**What could set you apart**:

- Experience in TRIAGE methodology.

**The Global Support Team**

The Global Support team is our customer advocate and business partner, working to provide best-in-class training for Epicor customers. We support global customer education and deliver consistent, high-quality offerings across all product lines. Our team takes pride in offering exceptional customer service and transforming the way we interact with our customers. We’d love to have you join us.

**About Epicor**

At Epicor we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business.

We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

**Equal Opportunities and Accommodations Statement**

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role
- but your experience doesn’t match every qualification of the job description, that’s okay

We are an equal-opportunity employer.
- #LI-MA1 #LI-HYBRID



  • Monterrey, México Epicor A tiempo completo

    **General information**: - Office (s)- Monterrey, MEX- Date Published- Thursday, March 7, 2024- Country- Mexico- Job ID- 23848- Function- Global Support- Recruiter- AcostaBernal, Maria Monserrat**Description & Requirements**: **The Job**: Embark on an exciting journey as a Technical Systems Specialist, where you'll play a pivotal role in ensuring our...


  • Monterrey, México Epicor A tiempo completo

    **General information**: - Office (s)- Monterrey, MEX- Date Published- Thursday, March 7, 2024- Country- Mexico- Job ID- 23848- Function- Global Support- Recruiter- AcostaBernal, Maria Monserrat**Description & Requirements**: **The Job**: Embark on an exciting journey as a Technical Systems Specialist, where you'll play a pivotal role in ensuring our...


  • Monterrey, Nuevo León, México grow A tiempo completo

    General informationOffice (s)Monterrey, MEXDate PublishedThursday, March 7, 2024CountryMexicoJob ID23848FunctionGlobal SupportRecruiterAcostaBernal, Maria Monserrat Description & RequirementsThe Job:Embark on an exciting journey as a Technical Systems Specialist, where you'll play a pivotal role in ensuring our cutting-edge software operates seamlessly. Dive...


  • Monterrey, México ZF A tiempo completo

    **What's Next? Join ZF!**: ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers...

  • Systems Administrator

    hace 3 semanas


    Monterrey, México Perficient, Inc A tiempo completo

    We currently have a career opportunity for a **Systems Administrator **to join our team located in Monterrey. **Job Overview**: The System Administrator (SA) is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical...

  • Systems Administrator

    hace 1 semana


    Monterrey, Nuevo León, México Perficient, Inc A tiempo completo

    We currently have a career opportunity for a Systems Administrator to join our team located in Monterrey.Job Overview:The System Administrator (SA) is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research...


  • Monterrey, México Grupo Migesa A tiempo completo

    **Grupo Migesa** somos una empresa mexicana con más de 40 años en el mercado la cual tiene como misión integrar soluciones tecnológicas que cubran las necesidades de nuestros clientes. Estamos certificados por grandes marcas como Microsoft, Cisco, Dell, Apple y actualmente contamos con 8 localidades comerciales y 40 centros de soporte distribuidos en la...


  • Monterrey, Nuevo León, México Epicor A tiempo completo

    The Job:This is a great opportunity for someone who is eager to learn, grow their skills, and enjoys working in a global team. The Technical Application Specialist will help customers with technical issues, troubleshoot, and escalate problems when needed.What you will be doing:Confer with customers to diagnose and solve technical problemsRespond to client...


  • Monterrey, México Juniper Networks A tiempo completo

    Service Management Specialist 1 **Key objectives** The Advanced Services team provides exceptional outcomes and remarkable customer experience through "forward-looking" technical services to optimize network reliability and performance for designated customers. We are passionate about enabling our customers towards a fast, risk-free deployment of network...


  • Monterrey, México grow.com A tiempo completo

    General information**Office (s)** Monterrey, MEX **Date Published** Tuesday, April 30, 2024 **Country** Mexico **Job ID** 24081 **Function** Global Support **Recruiter** IbarraBustillos, Jose Antonio - Description & Requirements**The Job**: The Technical Application Specialist diagnoses, troubleshoots, repairs and debugs software, network systems...


  • Monterrey, México Epicor A tiempo completo

    **General information**: - Office (s)- Monterrey, MEX- Date Published- Wednesday, June 12, 2024- Country- Mexico- Job ID- 24173- Function- Global Support- Recruiter- Ibarra Bustillos, Jose A.**Description & Requirements**: **The Job**: - The Technical Application Specialist diagnoses, troubleshoots, repairs and debugs software, network systems and/or...


  • Monterrey, México Epicor A tiempo completo

    **General information**: - Office (s)- Monterrey, MEX- Date Published- Thursday, June 13, 2024- Country- Mexico- Job ID- 24174- Function- Global Support- Recruiter- Ibarra Bustillos, Jose A.**Description & Requirements**: **The Job**: - The Technical Application Specialist diagnoses, troubleshoots, repairs and debugs software, network systems and/or...


  • Monterrey, México Epicor A tiempo completo

    **General information**: - Office (s)- Monterrey, MEX- Date Published- Tuesday, April 30, 2024- Country- Mexico- Job ID- 24081- Function- Global Support- Recruiter- IbarraBustillos, Jose Antonio**Description & Requirements**: **The Job**: - The Technical Application Specialist diagnoses, troubleshoots, repairs and debugs software, network systems and/or...


  • Monterrey, México grow.com A tiempo completo

    General information**Office (s)** Monterrey, MEX **Date Published** Tuesday, April 30, 2024 **Country** Mexico **Job ID** 24081 **Function** Global Support **Recruiter** IbarraBustillos, Jose Antonio - Description & Requirements**The Job**: The Technical Application Specialist diagnoses, troubleshoots, repairs and debugs software, network systems...

  • Especialista de TAC

    hace 1 mes


    Monterrey, México Kansas City Southern A tiempo completo

    Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and...

  • Especialista de TAC

    hace 3 semanas


    Monterrey, México Kansas City Southern A tiempo completo

    Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and...

  • Legal Systems Specialist

    hace 1 semana


    Monterrey, México Blue Yonder A tiempo completo

    Blue Yonder Title: Legal Systems Specialist - Mexico Other Comparable Titles: Legal Specialist Overview: The duties of the Legal Systems Specialist will be to provide administrative support to Blue Yonder's legal professionals, process legal contracts, draft and revise basic revenue contract documents, process and track incoming invoices to legal, provide...

  • Systems Engineer

    hace 1 semana


    Monterrey, Nuevo León, México Fortinet A tiempo completo

    We are looking for a Systems Engineer to work closely with a sales representative in a defined territory. The Systems Engineer's main mission will be to support the sales organization in all technical matters regarding pre-sales, sales calls, and post-sales.Job duties and responsibilities Presales assist in qualifying sales leads from a technical...


  • Monterrey, México Omni Logistics A tiempo completo

    **Company Overview** Omni Logistics is a privately-owned, multibillion-dollar global tech-enabled logistics solutions provider with 5,000 employees in more than 100 locations serving the complex supply chain needs of nearly 7,000 customers. Omni Logistics goes beyond traditional global freight transport to provide technology-enabled customized supply chain...


  • Monterrey, México Epicor A tiempo completo

    The Job: The Technical Application Specialist diagnoses, troubleshoots, repairs and debugs software, network systems and/or hardware. Documents and escalates issues as necessary.   What you will be doing: Confers with customers via phone, email or chat to diagnose technical and/or system problem troubleshoot, repair and test solutions. Fully...