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Technical Systems Specialist
hace 4 semanas
General information**Office (s)**
Monterrey, MEX
**Date Published**
Thursday, March 7, 2024
**Country**
Mexico
**Job ID**
23848
**Function**
Global Support
**Recruiter**
AcostaBernal, Maria Monserrat
- Description & Requirements**The Job**:
Embark on an exciting journey as a Technical Systems Specialist, where you'll play a pivotal role in ensuring our cutting-edge software operates seamlessly. Dive into the dynamic world of bug resolution and departmental optimization as you coordinate solutions while generating insightful statistical reports. Join a vibrant team where innovation meets excellence, and every day brings new challenges and opportunities for growth.
**What you will be doing**:
- Utilize TRIAGE expertise to review and prioritize faults in customer issues based on severity, impact, and urgency, collaborating with stakeholders to allocate them to the appropriate development team member for resolution.
- Establish severity levels aligned with business objectives and classify each item accordingly.
- Evaluate, prioritize, and delegate bug resolution tasks.
**What you will likely bring**:
- Minimum of 1 year of experience in ERP implementation or support.
- At least 1 year of development experience with clients.
- Proficiency in English communication, both verbal and written.
**What could set you apart**:
- Experience in TRIAGE methodology.
**The Global Support Team**
The Global Support team is our customer advocate and business partner, working to provide best-in-class training for Epicor customers. We support global customer education and deliver consistent, high-quality offerings across all product lines. Our team takes pride in offering exceptional customer service and transforming the way we interact with our customers. We’d love to have you join us.
**About Epicor**
At Epicor we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business.
We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
**Equal Opportunities and Accommodations Statement**
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role
- but your experience doesn’t match every qualification of the job description, that’s okay
We are an equal-opportunity employer.
- #LI-MA1 #LI-HYBRID
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