Program Support Specialist

hace 1 mes

Ciudad de México CDMX Parexel A tiempo completo

An FSP Program Specialist proactively cooperates with the FSP Operations Leads FSP General Managers, FSP Program Leads and FSP Functional Leads on program tasks and coordinates team activities in areas owned by the PS. Understands PS role impact on program success, particularly on the quality and timeliness of deliverables and acts accordingly. An FSP Program Specialist can be assigned to provide support for any Programs of as deemed necessary by their Line Manager.

**Key Accountabilities**:
Program Execution and Control Management:
Analyze program reporting to identify issues and risks and present to the program team. Responsible for coordination of governance meetings and action management. Maintenance of systems and tools applicable to the Program.

Program Integration Management:
Use systems and tools expertise in collaboration with the program team to identify, unify, and coordinate the various project management activities within the various processes. Collaborates with the Program team to make choices about where to concentrate effort on any given day, anticipating potential issues and risks, dealing with these issues before they come critical, and coordinating work of the overall program. Coordinate defined activities and deliverables in areas of their own responsibility.

Program Meeting Management:
Program meetings preparation and attendance; support the preparation of requirement information for Program review meetings / governance meetings; reporting of owned responsibilities during meeting attendance; support tracking and follow up of action items. Presents topics related to their own responsibilities to internal audiences.

Program Financial Management:

- Partner with FSP Financial Analyst & Billers to review, finalize and approve Service Fee (SF) Invoices & Pass Through (PT) cost Invoices
- Financial set-up new accounts or new contracts
- Work Breakdown Structure (WBS) Tracking and Summarization
- Expenses w PT costs/invoices (track / reconcile)
- Contract / WO Renewals and CIS
- Client monthly reporting of budget accruals, FTEs, and/or hours by deliverable/task

Program Closure:
Collaborate with the Program Team to ensure that any program closure and reporting tasks are completed.

Metrics & KPIs:
Client Monthly & Quarterly Metric Reporting (must have 3 core KPIs TTF, Turnover, and Training compliance + client specific KPIs) Collection, Analysis, and Reporting of Internal KPIs & program partnership KPIs

Other Operational Support:

- Program Organizational Chart maintenance
- Perform periodic reviews of documentation, inspection readiness
- Maintain Client Equipment Tracker

**Skills**:

- Excellent interpersonal, verbal, and written communication skills, as the exchange of information is a significant part of the job
- Attention to detail and quality of work
- Client focused approach to work
- A flexible attitude with respect to work assignments and new learning
- Ability to manage multiple and varied tasks with enthusiasm
- Willingness to work in a matrix environment and to value the importance of teamwork
- Good problem solving and judgement ability; Analytical thought needed to resolve issues in a variety of complex situations

**Education**:

- Advanced English level for non-native English speaker
- Bachelor degree or equivalent degree preferred

LI-REMOTE

  • Lead Tech Support Specialist

    hace 7 meses

    Ciudad de México Solera A tiempo completo

    Who We Are - The Role The Team Lead Technical Support Specialist provides technical assistance to internal and external customers. This High-level specialist should receive very little instructions on routine work; exercises prudent judgment within the defined processes and practices of the department in troubleshooting and developing solutions to a variety...

  • Purchasing Support Operations Specialist

    hace 4 meses

    Ciudad de México, CDMX FCA A tiempo completo

    The Purchasing Support Operations Specialist will be responsible to support the Direct, Indirect and/or the Aftermarket Purchasing Organization(s) and their varied commodities. The Purchasing Support Operations Specialist will interact with various stakeholders at Stellantis (Engineering, Program Team, Supplier Quality, Supplier Risk Management, Purchasing...

  • Customer Support Specialist

    hace 7 meses

    Ciudad de México Sur A tiempo completo

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...

  • Associate Tech Support Specialist

    hace 7 días

    Ciudad de México Solera A tiempo completo

    Who We Are The Role The Associate Technical Support Specialist provides technical assistance to internal and external customers. This mid-level specialist should receive very little instructions on routine work; exercises prudent judgment within the defined processes and practices of the department in troubleshooting and developing solutions to a variety...

  • Customer Support Specialist

    hace 2 meses

    Ciudad de México, CDMX Neostella A tiempo completo

    At Neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions to meet the unique needs of our clients’ business. Our offerings include Neodeluxe Legal Solutions, Work-Relay process and workflow solutions for Salesforce, Robotic Process Automation, and Application Integration. In order to continue our growth, we...

  • Network Support Specialist

    hace 4 meses

    Ciudad de México, CDMX Megaport A tiempo completo

    **About Megaport** Megaport has transformed the way IT gets connected. We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We're also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies. Megaport is a publicly traded company on the Australian Stock...

  • Technical Support Specialist

    hace 2 meses

    Ciudad de México, Ciudad de México Recooty A tiempo completo

    Role OverviewWe are seeking a skilled Technical Support Specialist to join our team at Recooty. As a Technical Support Specialist, you will play a critical role in providing top-notch customer service and technical support to our clients.Key ResponsibilitiesAssist customers with technical customer service inquiries and requests via emailOptimize front-end...

  • Ops Support Specialist 4

    hace 3 meses

    Ciudad de México, CDMX Citi A tiempo completo

    The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...

  • Ops Support Specialist

    hace 4 meses

    Ciudad de México, CDMX Citi A tiempo completo

    The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...

  • Ops Support Specialist 4

    hace 3 meses

    Ciudad de México, CDMX Citi A tiempo completo

    The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...

  • Senior Support Specialist

    hace 3 meses

    Ciudad de México, CDMX NielsenIQ A tiempo completo

    **Company Description** Our NielsenIQ Technology teams are working on our new “Connect” platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients around the world rely on NielsenIQ’s data and insights to innovate and grow. As a** Senior Support Specialist**, you’ll be part of a team of smart, highly skilled...

  • Claims Support Specialist

    hace 4 meses

    Ciudad de México, CDMX OPTUMUS A tiempo completo

    **Claims Support Specialist** On site Position Optumus, is a Healthcare Technology Company that offers a variety of services to medical practices and hospitals. We have an immediate opening for a Full-time Claims Support Specialist. Our Team members perform various day-to-day patient account functions for our Medical, Behavioral Health, and Specialty...

  • Ops Support Specialist-8

    hace 4 meses

    Ciudad de México, CDMX Citi A tiempo completo

    The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...

  • People Operations Support Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México Wellhub A tiempo completo

    Role OverviewWe are seeking a People Operations Support Specialist to join our rapidly growing team in Mexico City. This role will be responsible for providing exceptional support to employees across Latin America and the US, ensuring seamless onboarding, offboarding, and overall HR experience.

  • Logistics Operations Support Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México Fedex Express Lac A tiempo completo

    Job OverviewFedEx Express Latin America and Caribbean Division is a world-class company seeking an experienced Logistics Operations Support Specialist to join our team.

  • Ops Support Specialist

    hace 7 meses

    Ciudad de México Citi A tiempo completo

    The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3...

  • Manager, Program Specialists

    hace 1 mes

    Ciudad de México, CDMX Parexel A tiempo completo

    The Manager, FSP Program Support, is responsible for overseeing the team of program specialists across the full scope of program support to FSP account teams spanning operations project management, technical setup, financial measurement and tracking, reporting and documentation. This role partners with overall FSP Support Team and account leadership to...

  • IT Jr. Support Specialist

    hace 2 meses

    Ciudad de México, CDMX DB Schenker A tiempo completo

    At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to...

  • Manager, Program Specialists

    hace 4 semanas

    Ciudad de México, CDMX Parexel A tiempo completo

    The Manager, FSP Program **Specialists**, is responsible for overseeing the team of program specialists across the full scope of program support to FSP account teams spanning operations project management, technical setup, financial measurement and tracking, reporting and documentation. This role partners with overall FSP Support Team and account leadership...

  • Technical Support Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México Hewlett Packard A tiempo completo

    We are seeking a Technical Support Specialist to join our team at Hewlett Packard. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.**Job Summary:**We are looking for a highly motivated and organized individual who is passionate about technology and has excellent...