Customer Support E-commerce

hace 7 meses

Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

**Position**:
Customer Support e-commerce

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served.

A Fortune 109 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

This position will be part of our Digital Team which supports the business from our websites

This position is specifically for entry level employees.

**What You'll Be Doing**:

- Prioritize a positive customer experience by providing expert level customer service, interfacing directly with customers for resolution; with a high level of professionalism, a solid adherence to SLA's and expected time of response.
- Greet customers in a courteous and professional manner, listen carefully to customers' needs and concerns, clarify and confirm customer requirements in a clear and concise manner to ensure issue resolution and customer satisfaction.
- Always maintain a courteous and calm manner to de-escalate stressful or difficult situations; rely on manager or team support when necessary.
- Maintain basic knowledge of customer products and/or services.
- Use internal Arrow resources and tools to effectively handle customer inquiries, troubleshoot, and find the best solution.
- Use Salesforce to document customer information to create, update or adjust customer contact, account and/or case records.
- Consistently and accurately maintain Salesforce with customer contact/request reason and resolution for accuracy and metric tracking.
- Provides prompt follow up of cases to end user customers.

**What We're Looking For**:

- Bachelor's degree or High School diploma
- 1 year of experience in customer service / e-commerce support.
- Microsoft Office skills - basic or intermediate
- Fluent in English.
- Attentive to detail.
- Strong written and verbal communication skills.

**Work Arrangement**:

- Hybrid: 3 days in office/2 days work from home

**What's In It For You**:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus
- 40% vacation premium
- 12 vacation days plus 2 floating days
- Vision and Dental Assistance
- Life Insurance
- Healthcare Insurance
- 10% Food/Pantry Vouchers
- Restaurant Vouchers
- 13% Savings Fund
- Access to Arrow's Employee Discount Program
- On-site Gym
- Growth Opportunities, and more

LI-DR1

**Annual Hiring Range/Hourly Rate**:
$16,816.67 - $18,000.00 MXN Monthly

**Location**:
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

**Time Type**:
Full time

**EEO Statement**:
Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)

**Location**:
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

**Time Type**:
Full time

**Job Category**:
Business Support

  • Customer Support Associate

    hace 2 meses

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate (e-commerce) Arrow Electronics, Inc. is one of the world's largest electronics distributors, and one of Fortune Magazine's 'Most Admired Companies'. This position will be part of our Digital Team which supports the business from our websites **What You'll Be Doing**: - Prioritize a positive customer experience by...

  • Customer Support Associate

    hace 7 meses

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate (e-commerce) Arrow Electronics, Inc. is one of the world's largest electronics distributors, and one of Fortune Magazine's 'Most Admired Companies'. This position will be part of our Digital Team which supports the business from our websites This position is specifically for entry level employees. **What You'll Be...

  • Customer Support Associate

    hace 4 semanas

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    Position: Customer Support Associate (e-commerce) Job Description: Arrow Electronics, Inc. is one of the world's largest electronics distributors, and one of Fortune Magazine's 'Most Admired Companies'. This position will be part of our Digital Team which supports the business from our websites- Arrow.com, Verical.com and My Arrow, where a strategic...

  • Customer Support Associate

    hace 6 meses

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate Arrow Electronics, Inc. is one of the world's largest electronics distributors, and one of Fortune Magazine's 'Most Admired Companies'. This position will be part of our Digital Team which supports the business from our websites This position is specifically for entry level employees. **What You'll Be Doing**: -...

  • Customer Support Associate

    hace 2 semanas

    Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    Are you passionate about delivering exceptional customer experiences? We're seeking a talented Customer Support Associate to join our Digital Team at Arrow Electronics, Inc.Position Overview:This is an exciting opportunity for entry-level employees who are eager to learn and grow with our company. As a Customer Support Associate, you will be the first point...

  • Customer Support Specialist

    hace 1 mes

    Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    Job OverviewThe Customer Support Representative role at Hewlett Packard Enterprise is a vital position that requires strong communication and problem-solving skills. As a member of our team, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.About the JobWe are seeking a highly motivated and...

  • Customer Support Associate

    hace 13 horas

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate Arrow Electronics is looking to hire a Customer Support Associate to join our team in Guadalajara, MX. **What You'll Be Doing**: - Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff. - Order entry &...

  • Customer Support Specialist

    hace 2 días

    Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    Job Description:At Arrow Electronics, we are looking for a highly skilled Customer Support Associate I to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional internal and external customer service and sales support.Main Responsibilities:Provide expert customer service and sales support to both...

  • Customer Support Associate

    hace 7 meses

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate **Are you looking for a fantastic career opportunity? Arrow Electronics, a Fortune 109 company, and a global technology leader, is looking for a Customer Support Associate for our Guadalajara branch who is passionate about being on the forefront of leading-edge tech!** **What You'll Be Doing**: - Provide expert...

  • Customer Support Associate

    hace 4 semanas

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    Position: Customer Support Associate Job Description: A Fortune 133 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. We're currently looking for a Customer Support Associate for our Nogales,...

  • Customer Support Associate

    hace 7 meses

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate **Are you looking for a fantastic career opportunity? Arrow Electronics, a Fortune 109 company, and a global technology leader, is looking for a Customer Support Associate for our Guadalajara branch who is passionate about being on the forefront of leading-edge tech!** **What You'll Be Doing**: - Provide expert...

  • Customer Support Associate

    hace 7 meses

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate **Are you looking for a fantastic career opportunity? Arrow Electronics, a Fortune 109 company, and a global technology leader, is looking for a Customer Support Associate for our Guadalajara branch who is passionate about being on the forefront of leading-edge tech!** **What You'll Be Doing**: - Provide expert...

  • Customer Support Liaison

    hace 3 semanas

    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Support Liaison to join our team at Hewlett Packard. As a key member of our sales operations department, you will be responsible for providing exceptional customer service and support.Key ResponsibilitiesAct as the primary point of contact for regular customer accounts, handling daily operational matters...

  • Customer Support Associate

    hace 3 meses

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate **Job Description**: Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With...

  • Customer Support Associate

    hace 7 meses

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37...

  • Enterprise Customer Support Representative

    hace 6 meses

    Tlaquepaque, México Hewlett Packard A tiempo completo

    CSR (customer support representative) is involved in the end to end process of an order: since order is submitted by the customer and until it is delivered and invoiced. **Job Summary** - This role is responsible for improving the customer experience and handling a variety of issues and concerns while working closely with cross-functional teams. The role...

  • Customer Support Associate

    hace 3 días

    Tlaquepaque, México Arrow Electronics A tiempo completo

    The main job function of this position is to maintain on-time delivery performance expectations within the customer base and support the Sales Marketing Reps team to further enhance Arrow's position within each customer.   Responsibilities for a variety of customer service /sales support / planning activities including but not limited to:   -...

  • Customer Support Specialist

    hace 1 mes

    Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    **Job Overview**A career opportunity exists for a skilled Customer Support Specialist at Arrow Electronics, Inc. to join our team in Tlaquepaque, Mexico.**About the Role**This position is responsible for supporting internal and external customer service, sales support, and customer engagements. The ideal candidate will be an expert in maintaining performance...

  • Enterprise Customer Support Representative

    hace 7 meses

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job Summary** CSR (customer support representative) owns the End to End process of an orde: since order is submitted by the customer and until it is delivered and invoiced. Cross collaborates with multiple functions (Sales Ops, Sales, Finance, etc) to accelerate the flow of the order and resolution of complex problems and delivering best customer...

  • Customer Support Associate I

    hace 2 meses

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate I Fortune 133 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. We're looking to hire a Customer Support Associate to join our team in Guadalajara,...