Customer Support Liaison

hace 2 días


Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo
Job Summary

We are seeking a highly skilled Customer Support Liaison to join our team at Hewlett Packard. As a key member of our sales operations department, you will be responsible for providing exceptional customer service and support.

Key Responsibilities
  • Act as the primary point of contact for regular customer accounts, handling daily operational matters with professionalism and efficiency.
  • Resolve operational issues that may arise from the end-to-end sales process, including order status, returns, deliveries, invoicing, and financial post-sales programs.
  • Collaborate with other functions and organizations to resolve issues related to customer support, such as sales teams, supply chain, and logistics.
Requirements
  • A first-level university degree or equivalent experience.
  • Typically 0-2 years of related experience in supply chain, customer service, procurement, or financial management.
Essential Skills
  • Excellent communication skills to convey low to medium impact messages clearly to internal and external peers.
  • Mastery in English and local language, as well as other languages as required.
  • Basic problem-solving and analytical skills.
  • Basic knowledge of the end-to-end process of sales operations.
  • Basic knowledge of local legal compliance issues.
About Us

Hewlett Packard is a technology company operating in over 170 countries worldwide, united in creating technology that makes life better for everyone, everywhere.

Our culture is built on respect, inclusivity, and a commitment to diversity, equity, and inclusion. We celebrate individuality and create a workplace where everyone can be themselves and thrive.

What We Offer

An estimated salary range of $60,000 - $80,000 per annum, commensurate with experience and location. HP offers a comprehensive benefits package, including health insurance, retirement plans, and opportunities for career growth and development.



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