Head of Operations

hace 2 semanas

Ciudad de México DiDi Global A tiempo completo

Company Overview:
**Acerca de la empresa**:
DiDi es la plataforma de tecnología de movilidad más grande del mundo. Con más de 10 años en el mercado, somos la empresa líder en servicios basados en aplicaciones para transporte inteligente, entrega de alimentos y servicios de pago. Haciendo la vida mejor y más fácil para las personas todos los días.

Cuando te unes a Didi, vas a formar parte de una comunidad abierta, inclusiva y diversa de más de 12,000 empleados en todo el mundo. Desde el primer día encontrará una rica cultura global colaborativa donde sus responsabilidades tendrán un impacto directo en la estrategia y el crecimiento de la empresa.

Team Overview:
Being the Head of the Operations & Strategy team across Latin America for the new Dark Kitchen Restaurant business vertical for DiDi Food will give you the unique opportunity to help drive growth in one of the fastest-growing companies in the region. You will be involved in the definition and execution of the business operations. This data-driven role calls for a rare combination of consumer-inspired analytical thinking, execution excellence & interpersonal ability. You will have the opportunity to manage a tight team, where you will have a clear impact on the launch, development and growth of different DiDi Food businesses in LATAM. Be prepared for a hectic, fast-paced, and challenging environment. You´ll never have a dull moment

Role Responsibilities:

- Develop & lead the regional strategy for the Dark Kitchen Business vertical across Latin America: establish methodology for identification and evaluation, undertake market research and build insights that translate into business growth opportunities.
- Become an influential stakeholder in the regional operations team.
- Translate strategy into results: manage execution against key milestones and targets; manage a high performing team that is responsible for city operations and growth optimization.
- Proactively conduct and coordinate analysis to define optimal ways of improving operations and processes at a national level.
- Provide thought partnership as needed to other countries in the region. Manage multi-functional projects: manage projects with complex, multi-functional scope that stretch across departments within the organization.
- Be a relentless advocate for the restaurant experience and growth; and translate that perspective into initiatives across teams that touch product operations, safety, marketing and communications at a national and regional level.
- Ensure the right development of the team: model a culture that prioritizes open feedback and structures the development of a team of high-performing analysts and interns.

Role Qualifications:

- 8+ years of demonstrated success in high-performance environments with strategy and operations focus
- Bachelor/ Master degree in quantitative field (e.g. engineering, economics, computer science)
- Thought leader: you have robust experience managing level high-performing multi-level teams Clear strategic thinker: you are used to navigate ambiguous, data-rich environments to define a strategic vision and structure it into actionable components for a team.
- Data-driven manager: The use of logic and data is central to your decision-making process. It is paramount to strategies you craft and decisions you make.
- You also have enough familiarity with analytical tools to manage a team who uses them day-to-day Passion to drive changes and improvement: you have experience defining and implementing scalable processes and solutions Hands-on mentality and self-starter: you feel comfortable taking ownership to ensure solutions at micro and macro level.
- Strong ability to communicate complex ideas effectively within the team and in the organization.
- Full proficiency in English & Spanish.

EEO Statement:
**Te encantará trabajar en DiDi porque...**
- Creamos valor para nuestros clientes: nos esforzamos por crear siempre experiências valiosas para nuestros usuarios en todo lo que hacemos. Nuestro enfoque es siempre innovar nuevas experiências que sean seguras, placenteras y eficientes.
- Nos basamos en los datos: creemos firmemente en tomar decisiones informadas, por eso nos basamos en los datos. Podemos navegar mejor por el panorama empresarial estratégicamente mediante el análisis de métricas valiosas.
- Creemos en la colaboración de ganar-ganar: el éxito es un deporte de equipo. Cuando trabajamos para ayudar a nuestros socios y
- los compañeros ganan, nosotros también ganamos. Mientras nos preocupamos por los mejores intereses de todos, nos comunicamos con franqueza y ejecutamos con excelencia en todo lo que hacemos.
- Creemos en la integridad: la integridad es el núcleo de nuestro negocio. Somos personas que siempre queremos hacer lo correcto. Nuestras intenciones son sinceras, decimos lo que pensamos y nos escuchamos unos a otros.
- Siempre nos esforzamos por hacerlo mejor. Eso significa aventurarse más allá de nuestras

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