Supervisor-guest Service
hace 3 días
**Job Number** 23224596
**Job Category** Rooms & Guest Services Operations
**Location** The St. Regis Kanai Resort Riviera Maya, Paseo Kanai 15, Solidaridad, Playa Del Carmen, Quintana Roo, Mexico VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
-
Guest Service
hace 6 días
Playa del Carmen, México Grupo Salinas A tiempo completo¡DESCUBRE EL PODER DE TUS HABILIDADES PROFESIONALES EN LA COMUNIDAD RESIDENCIAL MÁS EXCLUSIVA DEL CARIBE MEXICANO! Solicitamos GUEST SERVICE Escolaridad: Carrera profesional en Hotelería, Turismo, Hospitalidad, Relaciones Publicas Experiência: Mínimo 2 años como Concierge/Help Desk/Real Estate front desk. Residencia: Indispensable vivir en...
-
Supervisor Guest Experience
hace 5 días
Playa del Carmen, México Marriott International, Inc A tiempo completo**Additional Information** **Job Number**25009670 **Job Category**Rooms & Guest Services Operations **Location**The Riviera Maya EDITION at Kanai, Paseo Kanai 14, Solidaridad, Playa Del Carmen, Mexico, Mexico, 77730 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Answer, record, and process all guest calls, requests,...
-
Wedding Guest Service Director
hace 2 días
Playa del Carmen, Quintana Roo, México Paradise Weddings blog A tiempo completoWe're seeking a seasoned Customer Experience Manager to lead our customer service team at Paradise Weddings. As a key player in our operations, you will oversee the entire guest experience journey, from initial contact to post-wedding follow-up.Key ResponsibilitiesYour duties will include managing a team of customer service agents, developing and...
-
Guest Service Representative
hace 4 semanas
Playa del Carmen, México Marriott International, Inc A tiempo completo**Additional Information** **Job Number**25014246 **Job Category**Rooms & Guest Services Operations **Location**The Riviera Maya EDITION at Kanai, Paseo Kanai 14, Solidaridad, Playa Del Carmen, Mexico, Mexico, 77730 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management **Bienvenido a nuestra familia** Como líder a nível mundial en...
-
Guest Service Representative
hace 13 horas
Playa del Carmen, México Marriott International, Inc A tiempo completo**Additional Information** **Job Number**24202386 **Job Category**Rooms & Guest Services Operations **Location**The Riviera Maya EDITION at Kanai, Paseo Kanai 14, Solidaridad, Playa Del Carmen, Mexico, Mexico, 77730 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management **Bienvenido a nuestra familia** Como líder a nível mundial en...
-
Guest Experience
hace 3 semanas
Playa del Carmen, México Marriott International, Inc A tiempo completo**Additional Information** **Job Number**25017047 **Job Category**Rooms & Guest Services Operations **Location**The Riviera Maya EDITION at Kanai, Paseo Kanai 14, Solidaridad, Playa Del Carmen, Mexico, Mexico, 77730 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Answer, record, log, and process all guest calls, requests,...
-
Guest Relations Agent
hace 4 semanas
Playa del Carmen, México Marriott International, Inc A tiempo completo**Additional Information** **Job Number**25030900 **Job Category**Rooms & Guest Services Operations **Location**The Riviera Maya EDITION at Kanai, Paseo Kanai 14, Solidaridad, Playa Del Carmen, Mexico, Mexico, 77730 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in...
-
Guest Services Associate
hace 2 semanas
Playa del Carmen, México Marriott International, Inc A tiempo completo**Job Number** 23098746 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Kanai Resort Riviera Maya, Paseo Kanai 15, Solidaridad, Playa Del Carmen, Quintana Roo, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...
-
Guest Services Associate I
hace 5 días
Playa del Carmen, México Marriott International, Inc A tiempo completo**Job Number** 23140350 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Kanai Resort Riviera Maya, Paseo Kanai 15, Solidaridad, Playa Del Carmen, Quintana Roo, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...
-
Supervisor de Recepción
hace 6 días
Playa del Carmen, México Hyatt Centric Playa del Carmen A tiempo completoSummary We are looking for a person who wants to take on managerial responsibilities. You will use your excellent skills to build relationships, be an active member of the local community, and achieve outstanding results! The Reception Supervisor assists the Reception Manager while providing courteous and efficient service to all guests before their...
-
Pbx Supervisor/telephone Supervisor
hace 4 días
Playa del Carmen, México Marriott International, Inc A tiempo completo**Job Number** 22216607 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Kanai Resort Riviera Maya, Paseo Kanai 15, Solidaridad, Playa Del Carmen, Quintana Roo, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest...
-
Guest Service Expert
hace 2 semanas
Boca del Río, México Marriott International, Inc A tiempo completo**Additional Information** **Job Number**25021940 **Job Category**Food and Beverage & Culinary **Location**AC Hotel Veracruz, Boulevard Adolfo Ruiz Cortines 3422, Boca del Rio, Veracruz, Mexico, 94293 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will...
-
Western Restaurant Supervisor
hace 4 días
Playa del Carmen, México Rosewood Hotels & Resorts A tiempo completoJob Description: - Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. - Ensure that standards are maintained at a superior level on a daily basis. - Maintain complete knowledge of: - All liquor brands, beers and non-alcoholic selections available in restaurant. - The particular characteristics and...
-
Guest Service Expert
hace 1 semana
Boca del Río, México Marriott International, Inc A tiempo completo**Additional Information****Job Number**25021940**Job Category**Food and Beverage & Culinary**Location**AC Hotel Veracruz, Boulevard Adolfo Ruiz Cortines 3422, Boca del Rio, Veracruz, Mexico, 94293**Schedule**Full Time**Located Remotely?**N**Position Type** Non-Management***Our jobs aren't just about putting food on the table that our guests will enjoy until...
-
Supervisor de Concierge
hace 2 semanas
Playa del Carmen, México Princess Hotels and Resorts A tiempo completoSupervisor de Concierge **Perfil**: Género: Indistinto Edad: De 26 a 40 años Estado civil: Indistinto Nível de Escolaridad: Licenciatura concluida en administración de empresas o afín Idioma: inglés Avanzado Experiência: Mínima de 1 años en el puesto COMPETENCIAS: - Liderazgo - Autodirigida - Acostubrada a trabajar bajo presión - Proactiva -...
-
Mgr-front Office
hace 7 días
Playa del Carmen, México Marriott International, Inc A tiempo completo**Job Number** 22150632 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Kanai Resort Riviera Maya, Paseo Kanai 15, Solidaridad, Playa Del Carmen, Quintana Roo, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions...
-
Assistant Restaurant Manager
hace 1 semana
Playa del Carmen, México Marriott International, Inc A tiempo completo**Job Number** 24095748 **Job Category** Food and Beverage & Culinary **Location** The Riviera Maya EDITION at Kanai, Paseo Kanai 14, Solidaridad, Playa Del Carmen, Mexico, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Areas of responsibility include Restaurants/Bars...
-
Supervisor-front Office
hace 1 semana
Playa del Carmen, México Marriott International, Inc A tiempo completo**Additional Information** **Job Number**25040807 **Job Category**Rooms & Guest Services Operations **Location**The Riviera Maya EDITION at Kanai, Paseo Kanai 14, Solidaridad, Playa Del Carmen, Mexico, Mexico, 77730 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form...
-
Supervisor-at Your Service
hace 5 días
Playa del Carmen, México Marriott International, Inc A tiempo completo**Additional Information** **Job Number**25009670 **Job Category**Rooms & Guest Services Operations **Location**The Riviera Maya EDITION at Kanai, Paseo Kanai 14, Solidaridad, Playa Del Carmen, Mexico, Mexico, 77730 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management Atender, registrar y procesar todas las llamadas, las...
-
Guest Service Expert
hace 1 semana
94293, Boca del Río, Ver., México Marriott International, Inc A tiempo completo**Job Number** 24165001 **Job Category** Food and Beverage & Culinary **Location** AC Hotel Veracruz, Boulevard Adolfo Ruiz Cortines 3422, Boca del Rio, Veracruz, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests...
