Advanced Technical Support

hace 1 mes


Guadalajara, México Helpware A tiempo completo

**About Us**
It's simple, we prosper by putting people ahead of profits. Point blank.
We created Helpware because we saw a need to change the way business is done in our world of outsourcing. We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients. In fact, we discovered that enhancing our employee experience is exactly how we provide high-class service to our powerhouse clients. Helpware is a better kind of outsourcing, one centered around People.

**What is this role about?**:
As an Advanced Technical Support, you will deliver world-class support to our customers.

**What awaits you in this role**:

- Be the Electronic Health Record (EHR) integration expert and monitor sync stability for customers and partners
- Find the root cause of a customer's issue, map the issue to the associated area of the product, and provide reproducible steps to engineering teams
- Be a resource - you will provide cross-functional front-line team members with support in resolving customer issues, translating technical concepts into a more digestible manner, and expanding internal knowledge
- the voice of the customer - listen, understand the root of the customer's problem, and use data to analyze feedback and improve how we work
- Share knowledge by documenting and training cross-functional teams

**What we are looking for**:

- 2 or more years of experience working in a fast-paced SaaS environment
- An excellent understanding of SQL queries and databases
- Familiarity with debugging browser issues using developer tools /Javascript console
- Working knowledge of Python, Ruby and familiarity of AWS
- A deep understanding of both physical and virtual server infrastructures, including virtual machines.
- Familiarity with troubleshooting in Windows and IT Infrastructure experience is a plus
- Experience with Jira, Confluence, or other defect-tracking software and CRMs such as Salesforce are a plus
- Ability to thrive without a playbook and adapt to a dynamic product
- Strong bias to action - we are growing fast and there is no time to waste
- Strong written and verbal communication skills in the English language

**What we offer**:

- Law Benefits
- Social Security (IMSS)
- 12 Vacations Days after First Year
- Vacation Bonus (Prima Vacacional)
- Christmas Bonus (Aguinaldo)
- Sunday Bonus (Prima Dominical)
- Food Vouchers
- Health Insurance
- Excellent Work Environment
- Opportunities for Growth
- On Staff Nutritionist
- Convenient Partnerships for Food and _More_

**Our Client's Background**
Our client connects patients, doctors, and developers to accelerate healthcare innovation.

AVISO DE PRIVACIDAD


  • Technical Support

    hace 1 semana


    Guadalajara, México Noralogic A tiempo completo

    **IMPORTANT: Flexibility in working prime and overnight shifts considering 24x7 operations. ENGLISH ADVANCED.** **Job requirement**: - Preferred/Good to have A+ certified (Core Networking Concepts) - Preferred/Good to have ITIL certified (ITSM Knowledge - Service Now & CSM) - Excellent written and verbal communication (Must be Bi-lingual English +...


  • Guadalajara, México ASMPT SMT, Inc. A tiempo completo

    The Technical Support Engineer role is a customer focused role and is part of the Technical Support Services group. This group includes Technical Support, Customer Service and Training. The role involves daily interaction with ASMPT customers who are using a broad spectrum of ASMPT SMT Solutions hardware and software products. Expectation of this Technical...


  • Guadalajara, México GrainChain Inc A tiempo completo

    Grainchain and tZero, joint venture. Grainchain is proud to announce an alliance with tZero in its effort to provide quality services and offer employment opportunities in an environment of professionalism and equity. Who We Are tZERO Group, Inc. is the global leader in Blockchain innovation for capital markets, focused on the development and...


  • Guadalajara, Jalisco, México Skilled Wound Care A tiempo completo

    We are seeking an experienced Technical Support Specialist to join our team and provide exceptional technical support to clinical facilities, healthcare providers, and internal staff. The successful candidate will be responsible for resolving technical issues and providing clinical support through various communication channels, such as phone, text,...


  • Guadalajara, México Helpware A tiempo completo

    **Who we are** Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Philippines, and Germany, providing Customer Experience & Operational Support services for modern companies. Our team of professionals is driven by the purpose of delivering best-in-class value-adding solutions to our partners by leveraging our...


  • Guadalajara, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...


  • Guadalajara, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...


  • Guadalajara, México Helpware A tiempo completo

    **About Us** It's simple, we prosper by putting people ahead of profits. Point blank. We created Helpware because we saw a need to change the way business is done in our world of outsourcing. We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients. In fact, we discovered that enhancing our employee...


  • Guadalajara, México IBM A tiempo completo

    Introduction As a Service Delivery Specialist, you are the face of IBM for our customers. Your clients' success depends on your ability to understand their needs and respond to requests for new services. This role is an integral part of both account planning and delivering support strategies, working to proactively monitor problems, change processes, and...


  • Guadalajara, Jalisco, México ZiffDavis A tiempo completo

    Description Position at VIPRE Security Group VIPRE Security Group is a leading provider of advanced security solutions and layered protection, purpose-built to safeguard people and businesses from today's most costly and malicious threats. Leveraging over twenty-five years of industry expertise, our award-winning security portfolio includes comprehensive...


  • Guadalajara, México Nextiva Mexico A tiempo completo

    At Nextiva, we create connected communication tools that help businesses stay in touch with their customers and teams. Over 100,000 companies rely on Nextiva for phone service and customer management tools. We're not your parent's phone company. Founded in 2008, Nextiva took on the trillion-dollar telecom industry and succeeded in changing the game by...


  • Guadalajara, México Koch Global Services A tiempo completo

    **Your Job** Koch Global Services (KGS) Customer Service Organization is seeking a Technical Support Specialist to join our team! Join an organization that supports Koch companies across several different industries and create value through problem solving and innovating. In this position, you will be responsible for providing a consumer-focused service...


  • Guadalajara, México Diligent Corporation A tiempo completo

    **About Us** Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge. At Diligent,...


  • Guadalajara, México AT&T Mexico A tiempo completo

    This is your chance to make your mark. Introducing our customers to the world’s most robust network all while delivering best-in-class service. You’re the key to elevating the customer experience, providing seamless installation and activation of our state-of-the-art technology. And you’ll get the satisfaction of helping others and connecting our...


  • Guadalajara, Jalisco, México IBM Interactive A tiempo completo

    Do you like Technology, helping people, and solving problems? This role is for you As a Tier 1 Technical Support Representative some of your responsibilities will be:Assist with the maintenance and documentation of all facets of reliable, efficient, customer service.Provide assistance to all members in the use of our computer network, workstations, and...

  • Technical Support

    hace 3 días


    Guadalajara, México Mphasis A tiempo completo

    **Who are we looking for?** - Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines. - Update users about request status and close request when users are satisfied with solutions - Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical...


  • Guadalajara, México AT&T A tiempo completo

    This is your chance to make your mark. Introducing our customers to the world’s most robust network all while delivering best-in-class service. You’re the key to elevating the customer experience, providing seamless installation and activation of our state-of-the-art technology. And you’ll get the satisfaction of helping others and connecting our...


  • Guadalajara, México Helpware A tiempo completo

    **About Us** It's simple, we prosper by putting people ahead of profits. Point blank. We created Helpware because we saw a need to change the way business is done in our world of outsourcing. We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients. In fact, we discovered that enhancing our employee...

  • The Rts

    hace 1 mes


    Guadalajara, México IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...


  • Guadalajara, México IBM A tiempo completo

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...