Onboarding Specialist

hace 3 semanas


Tlahuac, México Niko Energy A tiempo completo

Niko Energy esta en búsqueda de talento joven que quiera empezar su carrera profesional y tener un impacto en el medio ambiente
- About the company_

Niko es una startup de fintech climática dedicada a acelerar la adopción de productos solares y de electrificación en América Latina para los sectores residencial y de pequeñas empresas.

Niko Energy está diseñada para ser un diferenciador en los mercados de Latam al proporcionar una experiência integral y fluida para nuestros clientes, gestionando todo, desde ventas, financiamiento, instalación, hasta servicios postventa para ventas adicionales. Nuestra plataforma utiliza tecnología de punta para ofrecer una interacción al estilo de comercio electrónico, garantizando conveniencia y eficiencia.

Nuestro modelo de negocio está inspirado en compañías exitosas como Sunrun y Enpal, con quienes compartimos un inversor, Picus Capital. En julio de 2023, aseguramos con éxito $3.3 millones en financiamiento de capital (como informó TechCrunch). Aunque todavía estamos en las primeras etapas, Niko está experimentando un crecimiento robusto y una demanda significativa de nuestra oferta solar.
- About the role_

**Requisitos**:

- Maximo 4 años de experiência
- Experiência previa en roles de atención al cliente, Customer Success, gestión de proyectos o capacitación.
- Excelentes habilidades de comunicación verbal y escrita
- Habilidad para gestionar múltiples proyectos y prioridades.
- Actitud proactiva, orientada al cliente y apasionada por la sostenibilidad y las energías renovables.
- Capacidad para resolver problemas de manera proactiva y eficaz.

**Responsabilidades**:

- Garantizar la satisfacción del cliente
- Coordinar y ejecutar planes de incorporación personalizados para nuevos clientes.
- Realizar sesiones de capacitación y demostraciones de producto para garantizar que los clientes comprendan cómo utilizar las herramientas y servicios proporcionados.
- Actuar como punto de contacto principal para los nuevos clientes durante el proceso de incorporación.
- Trabajar con equipos para asegurar una transición fluida del cliente desde la firma del contrato hasta la utilización del producto.
- Proveer feedback a los equipos internos sobre las necesidades y sugerencias de los clientes para mejorar continuamente el proceso de incorporación y la experiência del usuario.
- Identificar y abordar proactivamente cualquier problema o desafío que pueda surgir durante el proceso de incorporación

Tipo de puesto: Tiempo completo

Sueldo: $20,000.00 - $30,000.00 al mes

Horario:

- Lunes a viernes

Prestaciones:

- Horarios flexibles
- Seguro de gastos médicos
- Seguro dental

Lugar de trabajo: Empleo presencial


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