Customer Support Manager
hace 3 semanas
CUSTOMER SUPPORT MANAGER
AIRBUS HELICOPTERS MEXICO
Buscamos una persona para cubrir la posición Customer Support Manager / Area: Mexico cuyo objetivo es
prospectar, promocionar, y desarrollar las ventas y el negocio comercial de Soporte y Servicios de Airbus
Helicopters México en la zona del Bajío y Norte de México, y asegurar una óptima satisfacción del cliente,
certificando que las políticas internas de Airbus Helicopters se cumplan en la firma de cada contrato y/o acuerdo, y
bajo los ejes de rentabilidad establecidos en la política comercial; soportando a la flota de helicópteros de la zona
con productos y servicios competitivos e innovadores de acuerdo al perfil y necesidades del cliente; asegurando
calidad y seguridad en la cartera de productos y servicios de Airbus Helicopters
El perfil que buscamos debe cumplir con:
- Escolaridad: Licenciatura o Ingeniería.
- Experiência: 2 años en áreas de servicio al cliente
- Persona con conocimiento del idioma Inglés nível intermedio - avanzado.
- Conocimientos y experiência en Sales Force ,servicio al cliente
- Capacidad para trabajar
- Excelente Manejo Microsoft Office, Google Chrome
Cuente con Habilidades de comportamiento:
- Habilidades relacionales y comerciales
- Actitud de servicio y orientación al cliente.
- Manejo de problemas, conflictos, contingencias y urgencias (tiempo de respuestas), gestionar situaciones de
estrés y disciplina.
- Pro actividad
- Aeronáutica
Entre las principales funciones a realizar destacan:
- Incrementar disponibilidad de flota y satisfacción de los clientes
- Promocionar y vender todo tipo de Productos y Servicios para el Soporte de los Clientes (Inspecciones, CAMO,
training, Partes, ILS, HCare, AT, Tec Rep, LFR,....), asegurando la rentabilidad requerida
- Incrementar cartera de clientes / market share en la zona.
- Asegurar la relación con los clientes y el buen desarrollo del negocio, coordinando acciones con otras áreas
internas y de casa matriz.
- Asegurar el buen y regular uso de Sales Force
- Monitorear KPIs, en particular WIP y Overdue, así como los relativos a CEFO
Tipo de puesto: Tiempo completo
Salario: $25.00 - $35.00 al mes
Experiência:
- Servicio al cliente: 2 años (Obligatorio)
Lugar de trabajo: Empleo presencial
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