Manager, Customer Support

hace 3 semanas

Guadalajara, México Salesloft A tiempo completo

**Manager, Customer Support (Mexico)**

Location: Guadalajara (Remote)

**WHY YOU'LL LOVE SALESLOFT**:
Put Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full.

These are the values that define who we are, that have empowered our staggering growth, and could be instrumental to your career development.

Headquartered in Atlanta, Georgia, with offices in San Francisco, New York, London, and Guadalajara, Salesloft has over 450 employees and is growing rapidly. As a testament to our Organizational Health, Salesloft has been named twice by Deloitte as a 'Fastest-Growing Technology Company in North America,' featured by The New York Times as a start-up on a path to a $1B valuation, and has been recognized as a '#1 Best Place to Work in Atlanta' three separate years. Salesloft is ranked #1 in the emerging category of Sales Engagement software and is on a mission to equip companies to maximize revenue by creating a fantastic buying experience.

We're redefining an age-old industry This is challenging work - but our team of brilliant creatives makes the journey thrilling. We're fast-paced, innovative, and collaborative. We pursue excellence in everything and have much fun along the way. Come join us

**THE OPPORTUNITY**:
Although we're proud of our history, we're just as excited about the future. We want to create a world-class culture and company that attracts, develops, engages and retains elite talent.

At Salesloft, our Managers of Customer Support are pivotal to our company's success. As a key member of our fast-growing and high-performing customer support team, you will coach and mentor a team of Customer support agents who act as front-of-the-line help in getting our customers back to engaging with their buyers as quickly as possible. You will be a point of escalation to determine root cause for difficult-to-solve customer problems.

In addition to working with outstanding colleagues who exemplify our 'team over self' core value, you will also have the opportunity to support an impactful and revolutionary software that is changing how sellers serve their buyers. You will have an opportunity to make a difference.

**WHAT WE'RE LOOKING FOR**:
We seek a strong people leader with extensive Customer Support experience who loves coaching a team to solve puzzles. Someone who doesn't mind getting their hands dirty and work directly with customers when needed, but also coach up our agents to ensure our growing Customer base feels the "Customer Love" with prompt support and a personal touch.

You enjoy using data to help individuals grow to their potential. You share trends with our Product, Engineering, and Customer Success teams. You are proactive and bias toward action is an instinct of yours.

Our Mexico-based agents are part of the backbone of the Customer Support organization. We are looking for someone who can ensure Customer Support stays culturally aligned with regional employees and can help own the MX Support Team experience.

If you're looking for an opportunity to learn more, do more, and become more than previously possibleif you're passionate about innovation, growth and serving customers and thrive in a fast-paced, developmental environment, then becoming a Manager, Customer Support** is the career path for you**

**THE Team**

The Support Team consists of Support professionals with a strong desire to learn and help customers. They are also the epitome of our core values - Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full.

**What You'll Do**:
On a day-to-day basis, you will be responsible for training and mentoring a team of Customer Support Agents, resolving customer escalations, creating and maintaining internal learning and diagnostic documentation, and analyzing reports on support metrics.

You will also lead cross-departmental projects to drive a better, more effortless Customer and Agent experience. You'll be in tune with our current customer requests and raise bugs/product enhancements or other key insights across the company. Help create the best place to be a Support Agent and the best place to be a Customer.

Finally, you will be our eyes and ears for the Mexico region-based support team members to ensure their fantastic experience.

**The Skillset**
- 1+ years of experience managing employees and building and maintaining high-performance teams
- A strong coach with high-emotional intelligence. Able to teach others of varying learning styles
- Able to keep up with the Salesloft Platform and understand the latest in features/functionality.
- Exceptional interpersonal skills, analytical, and critical thinking skills
- Ability to communicate with the C-Suite both internally and externally
- Previous experience with Salesforce Service Cloud is a bonus but not a deal breaker
- Experience building reports and analyzing data
- Always ready to get your hands dirty and help the team and our customers

**WITHIN ONE MONTH, YOU'

  • Customer Support Specialist

    hace 4 semanas

    Guadalajara, Jal., México Teampay A tiempo completo

    About the role As a Customer Support Specialist, you will own support across multiple channels - email, live chat, and occasionally phone or video for our rapidly growing customer base. Your ability to analyze processes and put together concrete plans for meaningful change will be integral as you identify projects to take on independently. The members of...

  • Customer Support Specialist

    hace 1 mes

    Guadalajara, México Teampay A tiempo completo

    Teampay introduces a revolutionary approach to spend management, providing proactive controls and real-time visibility to CFOs, Controllers, and Finance teams without impeding employees. Teampay's distributed spend management platform powers your purchasing needs from request to payment and reconciliation. Employees appreciate the seamless experience, while...

  • Techcnical Customer Care Manager

    hace 1 mes

    Guadalajara, México Sidel A tiempo completo

    Support Customer requests for emergencies, trouble shooting and technical assistance during warranty and life cycle of the equipment by securing HSS&E (Health, Safety, Security & Environmental). Lead complete solution delivery from customer call until complete issue resolution with the help of experts from Product Support. Is a key role between customer and...

  • Customer Success Manager I- us Based Company

    hace 1 mes

    Guadalajara, México Radian Generation A tiempo completo

    **About Us - **What We Do** Radian Generation is a global provider of critical technology-forward services designed specifically to support the comprehensive lifecycle of renewable facilities—including solar, wind, and energy storage. **Who We Serve** Radian Generation’s wide range of commercial, technical, and compliance services provide developers,...

  • Customer Success Manager

    hace 1 mes

    Guadalajara, México Think Future Technologies México A tiempo completo

    **Customer Success Manager** The Customer Success Manager is responsible for promoting and attaining best-in-class retention, growth, and advocacy among an assigned book of business. The Sr. CSM empowers customers to run engaging and successful events on our platform through best practice sharing, strategic advice, consultation, and achievement of executive...

  • Manager, Customer Advocate

    hace 1 semana

    Guadalajara, México AT&T Mexico A tiempo completo

    At AT&T we´re redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improves lives and allows millions to share the stories and experiences that matter. Manager, Customer Advocate - Credit & Collections: - Leads a team of Customer Advocates who manage customer questions,...

  • Customer Support Officer

    hace 1 mes

    Guadalajara, México Digital Risk, LLC. A tiempo completo

    Company Description Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to...

  • Manager, Customer Advocate

    hace 1 mes

    Guadalajara, México AT&T Mexico A tiempo completo

    At AT&T, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Innovation powers all that we do, and our groundbreaking solutions deliver compelling communication and entertainment experiences to millions of customers worldwide. As part of our team, your next big idea could be our newest...

  • System Center Operations Manager Customer Engineer

    hace 4 semanas

    Guadalajara, México Better Future Solutions Inc. A tiempo completo

    **Role - System Center Operations Manager Customer Engineer** **Location - Guadalajara, Mexico** **Mode - onsite** **Salary - open** **No of positions - 13** Roles and Responsibilities: Assess client needs: As a System Center Operations Manager Customer Engineer, you will be responsible for assessing the needs of clients and recommending SCOM-based...

  • Bilingual Technical

    hace 1 mes

    Guadalajara, México Global Fleet Management Inc. A tiempo completo

    Are you passionate about technology, self-motivated and energetic? Do you like to provide top-notch customer service? If the answer is YES, we have a job for you! We are a software-as-a-service provider and have over a thousand B2B customers in North America and worldwide. We are growing fast and looking for a new member of our **Technical Support...

  • (English & Spanish) Bilingual Customer Support

    hace 1 mes

    Guadalajara, México Helpware A tiempo completo

    **About Us** Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by...

  • Customer Support Agent

    hace 1 mes

    Guadalajara, México Helpware A tiempo completo

    **About Us** It's simple, we prosper by putting people ahead of profits. Point blank. We created Helpware because we saw a need to change the way business is done in our world of outsourcing. We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients. In fact, we discovered that enhancing our employee...

  • Customer Experience Support

    hace 4 semanas

    Guadalajara, México Station 24 Fitness A tiempo completo

    **Customer Experience support** En #Station, ¡TE ESTAMOS BUSCANDO! Aplica a nuestra bolsa de trabajo y sé parte de nuestra gran familia #Station! **Ofrecemos**: - Sueldo Base - Prestaciones de Ley - Día de cumpleaños - Capacitación y Desarrollo profesional - Excelente ambiente laboral - Acceso total y gratuito a todas nuestras...

  • Program Manager

    hace 4 semanas

    Guadalajara, México Flex A tiempo completo

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...

  • Desktop Support Manager

    hace 1 mes

    Guadalajara, México Innovatio Tech A tiempo completo

    JOB SUMMARY: As the End User Services Manager, you will play a crucial role in managing and supervising all desktop support activities. You will ensure that an advanced level of expertise and technical support is provided to the entire organization on information technology systems and services. In this role, you will be responsible for coordinating all...

  • Junior Technical Customer Support Engineer

    hace 5 días

    Guadalajara, México Finastra USA Corporation A tiempo completo

    **Responsibilities**: Join our Kondor Engineering Support Group in Guadalajara, where you’ll play a crucial role in delivering exceptional customer service to both local and international clients. As part of the Fusion Capital Kondor team, you’ll work with a market-leading trade and risk management solution that empowers global trading activities. Our...

  • Technical Analyst 2-support

    hace 1 mes

    Guadalajara, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Junior Technical Customer Support Engineer

    hace 4 días

    Guadalajara, Jalisco, México myGwork - LGBTQ+ Business Community A tiempo completo

    This company values diversity and is a proud member of myGwork – a leading global platform for the LGBTQ+ business community.Responsibilities:Join the Kondor Engineering Support Group in Guadalajara to provide top-notch customer service to local and international clients.Work with the Fusion Capital Kondor team on a cutting-edge trade and risk management...

  • Customer Success Manager

    hace 1 mes

    Guadalajara, México Valce Talent Solutions A tiempo completo

    **About Us**: Diligent is the leading governance, risk and compliance (GRC) SaaS company, serving 1 million users from over 25,000 organizations around the world. Our software enables holistic and informed conversations about GRC and ESG to ensure CEOs, CFOs and the board have an integrated view of audit, risk, information security, ethics and compliance...

  • Snr Manager, Supplier Development Management

    hace 4 semanas

    Guadalajara, México Flex A tiempo completo

    At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in...