Field Services
hace 3 meses
**Job Summary**
**Responsibilities**
- Lead the technical team in managing and resolving incidents efficiently.
- Oversee the Service Desk operations to ensure timely and effective support.
- Provide expertise in Service Now to streamline workflows and enhance service delivery.
- Ensure the Windows environment is maintained and optimized for performance.
- Collaborate with cross-functional teams to identify and implement process improvements.
- Monitor and analyze incident trends to prevent future occurrences.
- Develop and maintain documentation for incident management processes.
- Train and mentor team members to enhance their technical skills and knowledge.
- Coordinate with stakeholders to ensure alignment of IT services with business needs.
- Implement best practices for incident management to minimize downtime.
- Conduct regular reviews of service desk performance and implement corrective actions.
- Ensure compliance with company policies and industry standards.
- Drive continuous improvement initiatives to enhance service quality and efficiency.
**Qualifications**
- Possess strong experience in Incident Management and Service Desk operations.
- Demonstrate expertise in Service Now for workflow automation and service management.
- Have a solid understanding of Windows operating systems and their maintenance.
- Exhibit excellent problem-solving skills and attention to detail.
- Show ability to lead and mentor a technical team effectively.
- Display strong communication and collaboration skills.
**Certifications Required**
- ITIL Microsoft Certified: Windows Server
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