Sales Support Specialist

hace 3 semanas

Ciudad de México LSEG (London Stock Exchange Group) A tiempo completo

Job Profile Summary

You will serve as a primary resource for sales and account management teams to understand content/product offerings, business policies, commissions, order processing, credits, promotions, incentives and procedures and assists in problem solving all issues.


When necessary and appropriate, you will communicate pricing and product information to customers directly while consulting with management on the effect of policies and procedures on business goals and assists in developing and implementing policy and procedure changes in a fair and consistent manner. You will also serve as a consultant on best practices and knowledge sharing related to new products and promotions.

Key Responsibilities
- Act as first line support for Account Managers on order process and system queries
- Liaise with Order Management Specialists (OMS) to provide administrative support for quote to cash cycle including:

- Order processing support
- Credit’s procedures incl. billing accuracy and reconciliation, appropriate escalation and support resolution
- Entitlement’s support such as permission error handling, user list pulls and sends, etc.
- Document handling - Accuracy of order forms, contract franking and follow-ups, support obtaining signed contracts and order forms from customers, process and validate cancellation requests/terms
- Manage indexing and storage of signed contracts and order form hard copies, handle contract and order form copy retrieval requests
- Develop customer relationships to address administrative issues, working closely with internal stakeholders to resolve issues
- Administer complex deals in collaboration with Account Managers and OMS
- Completes administrative tasks as directed by Sales Operations management, which may include reviewing customer facing collateral material.
- Conducts product, policy and sales tool training to sales professionals regarding content, pricing, and promotions.
- Manage Free Trials for setup and extension
- Respond to ad hoc data requests from sales management
- Monitor Account Managers’ pipeline clean-up, accuracy, and adherence to best practices
- Work closely with the Business Operations lead
- Strengthen working relationship with OMS and other support functions such as credit control, Sales Process etc.
- Play a supporting role in the annual price increase process e.g. reporting on contractual exceptions and business exceptions
- May provide logístical support for national and regional sales meetings and other events as needed.

**Qualifications**:

- 5+ years of experience in supporting sales and account management teams, supporting large complex deals, in a B2B environment
- Advanced English
- Strong organizational and prioritization skills with attention to detail and accuracy
- Ability to troubleshoot and solutions-focused, customer-oriented attitude
- High degree of personal motivation and ability to adapt to dynamic and fast paced work environment
- Experience in operating within a matrix structure and supporting multiple teams
- Bachelor’s degree qualified or above, strong Excel and data analysis skills

Strategic Planning & Decision Making
- Identifies and solves complex issues using existing policies and procedures.
- Understands, interprets, and sets personal priorities for reaching goals.
- Uses general professional or specialized knowledge to solve routine problems.
- Decisions are guided by policies, procedures, and own business plan, impacting the efficiency and effectiveness of own area

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marita

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