IT Help Desk
hace 6 meses
**Job description**
IT Help Desk Analyst will report to the Service Delivery Manager and provide remote technical guidance, assistance, coordination and follow-up on customer questions, problems or malfunctions of all PC, MAC-related, Office 365, Network issues with a goal of first contact resolution.
1+ years of experience working for a Managed Service Provider, MSP or remotely supporting multiple external clients required
**Job Profile**
- Support Windows and MAC desktop and laptop computers
- General access and connectivity issues
- Basic administration of user accounts and groups
- Take ownership of trouble tickets, working and tracking issues to resolution
- Record detailed information into Service Desk ticketing system
- Support for mobile devices such as iPhones and Android phones
- Occasionally act as a liaison between Partners/Clients and NOC team in India
- 2 plus years of experience in a Service or Help Desk Desk/Inbound Support Center environment
- Windows and Apple operating systems
- Proficient in Active Directory
- Knowledge of network basics
- Knowledge of VPN basics
- Excellent communication, written and verbal are vital
- Excellent customer service skills are vital
- College or Technical Institute degree in Information Technology or other related discipline required.
- CompTIA Network+/Security+/A+, or MS365 role-based certifications an asset
- Customer service, especially with inbound phone contact
**About Flexis**
Flexis is a global provider of outsourced Service Desk, NOC and SOC Solutions to clients in US and Canada. Our State-of-the-Art Network Operations Center is staffed 24/7/365 by technology experts who proactively monitor, troubleshoot and remediate problems on managed devices.
Flexis also provides a turn-key, 24x7 SOC as a Service including the technology and security expertise necessary to secure your IT environment. Our managed security service combines people, intelligence, analysis and technology to provide you with end-to-end security monitoring, threat detection, and incident response.
Pay: $20,000.00 - $30,000.00 per month
**Experience**:
- IT Help Desk: 2 years (required)
- Office 365: 1 year (required)
**Language**:
- English Fluently (required)
Work Location: Remote
-
IT Help Desk Lead
hace 6 meses
Desde casa, México Zegovia Human Resources (ZEHR) A tiempo completoEnterprice dedicated to **designing smart-factory solutions** that drive continuous improvement for food processors is hiring an **IT Help Desk Lead** to research, direct, and manage the customer support processes and support team to ensure on-time, complete and error free support to the customer. **Requirements**: - Bachelor's degree in IT. - Basic...
-
Help Desk
hace 6 meses
Desde casa, México MIG Com A tiempo completoManage Help Desk / Support Queue and Coordinate resources to resolve cases for customers in the USA. all Support cases originate from the US for US customers. You will be coordinating support cases between US customers and US based support engineers. (you are not providing the support, but coordinating) Work is conducted 100% in English. 100% remote...
-
Help Desk Manager
hace 6 meses
Desde casa, México Howdy A tiempo completo**We're Not A Software Factory; In fact We're the Anti-Factory** Traditional software factories have reverse incentives and developers suffer the consequences: work extra for less rewards. **We work in a better way.** Our business model is aligned with you**:as you get paid more, we get paid more.** How we work: we don't track your hours - flexible work...
-
Analista Service Desk L1
hace 6 meses
Desde casa, México STEFANINI LATAM A tiempo completoBe a part of Stefanini! At Stefanini we are more than 30,000 geniuses, connected from more than 40 countries, we co-create a better future. **Responsabilidades y atribuciones** - Manage IT assets, carrying out inventory, allocation, return and maintenance of equipment and software. - Document the solutions found and contribute to update the company's...
-
Help Desk Agent Jr
hace 6 meses
Desde casa, México Towa Software A tiempo completo**Acerca de la empresa** Towa es una empresa con más de 20 años en el mercado de TI, pioneros en el mundo de desarrollo de software en México, nos caracterizamos por brindar oportunidades a nuestros colaboradores de participar en proyectos Nacionales e Internacionales, tanto de manera presencial como remota. Si buscas retos, aprendizaje en el mundo de...
-
Level 2 Technical Support Representative
hace 2 días
Desde casa, México Tele-Help LLC A tiempo completo**Level 2 Tech Support Representative** **C2 English Proficient** **8 Hour Work Shift** **Remote** The **Level 2 Tech Support Assistant**will be responsible for providing advanced technical support to end-users remotely. This position demands a strong understanding of **Microsoft 365**, **network equipment**(routers, switches, firewalls, wireless access...
-
Help Desk Analyst I
hace 3 meses
Desde casa, México Capgemini A tiempo completo**Capgemini is seeking a highly skilled and detail-oriented Service Desk Analyst I to join our team to work for a top 10 US Insurance Carrier.** This role provides phone, chat, and web support for business and IT customers, addressing technical issues and service requests. Responsibilities include recording problem details for escalation of complex issues,...
-
Accountant
hace 6 meses
Desde casa, México Tele-Help LLC A tiempo completoJob Title: Experienced Accountant Location: Remote Via Tele-Help-Ing for Large Farming in the U.S **Salary**: $15,000.00 - $20,000.00 MXN Monthly Full-Time Overview: We are a large farming company based in Dallas, TX, seeking a skilled and advanced Accountant with strong English and U.S. accounting experience to join our dynamic team. Your expertise will...
-
Ejecutivo de Atención Al Cliente Telefónico Help
hace 6 meses
Desde casa, México Solución Factible Consultores A tiempo completo**Sobre nosotros**: Desde 2002 nos definimos como una empresa innovadora dedicada al desarrollo de software y la creación de soluciones de procesamiento de documentos electrónicos. Nuestro principal objetivo es agilizar e integrar los procesos administrativos de nuestros clientes; para que ellos, puedan dedicar su tiempo y recursos en actividades que...
-
IT Support Specialist
hace 6 meses
Desde casa, México Steady Networks A tiempo completoIs this your dream IT Job? We are a fast growing IT Support company in need of an experienced Support Desk Specialist to join our team. Want to work in a fun environment with a fast-growing local IT Services Provider? We are looking for an experienced new team member who can help support and troubleshoot complex Windows server environments and networks. You...
-
Tech Support
hace 6 meses
Desde casa, México Ryscode A tiempo completo**Everyday duties** **Job duties include but are not limited to** - Interface directly with customers to understand implementation requirements for retail POS and ERP solutions. - Develop clear articulation of business-relevant analysis from data for all levels from executive to granular reports. - Documentation of business, functional and integration...
-
Ejecutivo de Atención Al Cliente Telefónico Help
hace 6 meses
Desde casa, México Solución Factible Consultores A tiempo completo**INDISPENSABLE VIVIR EN GUADALAJARA Y/O MUNICIPIOS CERCANOS EN JALISCO O ESTAR DISPONIBLE PARA CAMBIO DE RESINDENCIA.** **Sobre nosotros**: Desde 2002 nos definimos como una empresa innovadora dedicada al desarrollo de software y la creación de soluciones de procesamiento de documentos electrónicos. Nuestro principal objetivo es agilizar e integrar los...
-
IT Support Specialist
hace 6 meses
Desde casa, México Steady Networks A tiempo completoIs this your dream IT Job? We are a fast growing IT Support company in need of an experienced Support Desk Specialist to join our team. Want to work in a fun environment with a fast-growing local IT Services Provider? We are looking for an experienced new team member who can help support and troubleshoot complex Windows server environments and networks. You...
-
Content Generatorr and Writer
hace 6 meses
Desde casa, México Tele-Help LLC A tiempo completo**Exciting Opportunity: Content Generator for Tele-Help-Ing!** **Must-Have Excellent English** **$15,000 Mexican Pesos per Month** **Are you a skilled writer with a passion for creating compelling content? Join us at Tele-Help-Ing as a Content Generator and Writer, where you'll craft engaging, educational, and entertaining content tailored for business...
-
Desarrollador Sharepoint
hace 6 meses
Desde casa, México Help Desk Informatica HDI A tiempo completo_¡Forma parte de nuestro equipo!_ - Estamos en búsqueda de un _**Desarrollador Sharepoint**_ - Experiência en Microsoft Desarrollo/ Sharepoint - Microsoft Desarrollo/.NET - Inglés**:B2 (Deseable más no indispensable)**: - Pasaporte**:Vigente/Vencido**: - Modalidad**:Remoto**: - **Horario Europeo** - Interesados favor de postularse a través de este...
-
Administrador Middleware
hace 6 meses
Desde casa, México Help Desk Informatica HDI A tiempo completo_¡Forma parte de nuestro equipo!_ - Estamos en búsqueda de un _**Administrador Middleware**_ **Requisitos**: - Administrador de la arquitectura y los componentes de **WebLogic Server 12**, incluidos dominios, clústeres, nodos administrativos y nodos de gestión, así como saber desplegar weblogic e instalar parches de actualización. - Administrador de...
-
Etl Developer
hace 6 meses
Desde casa, México Help Desk Informatica HDI A tiempo completo_¡Forma parte de nuestro equipo!_ - Estamos en búsqueda de un _**ETL Developer**_ **Requisitos**: - Amplio conocimientos en Informatica **power center**: - Trabajo con múltiples fuentes y archivos planos - Conocimientos de **scripting de Linux**: - Ajuste del rendimiento de Informatica - Diseñar e implantar procesos, programas y scripts de...
-
Snowflake Developer
hace 6 meses
Desde casa, México Help Desk Informatica HDI A tiempo completo_Forma parte de nuestro equipo!_ - Estamos en búsqueda de un _**Snowflake developer.**_ **Requisitos**: - +3 años de experiência práctica con **Snowflake**: - Experiência laboral con bases de datos SQL como **Oracle, SQL Server y NoSQL**: - Competente en la realización de análisis de causa raíz de los modelos existentes y proponer una solución -...
-
Desarrollador Servicenow
hace 6 meses
Desde casa, México Help Desk Informatica HDI A tiempo completo_¡Forma parte de nuestro equipo!_ - Estamos en búsqueda de un _**Desarrollador ServiceNow**_ **Requisitos**: - +4 años en desarrollo y parametrización **servicenow** en sus distintos módulos. - Autonomía a la hora de desarrollar requerimiento especificado. - Saber moverse por la plataforma aunque sea por un solo **módulo**. - Esencial que sepa...
-
Analista Java
hace 6 meses
Desde casa, México Help Desk Informatica HDI A tiempo completo_Forma parte de nuestro equipo!_ - Estamos en búsqueda de un _**Analista Java**_ **Requisitos**: - Analista funcional con capacidades técnicas (debe entender el código y poder programar y desarrollar en Java si es necesario) - 4 años de experiência en Java - Muy valorable experiência en **Cassandra**: - Conocimiento/Experiência en**:Spring, SuSe...