Customer Service
hace 4 días
**Who We Are**:
AAF International is a global leader in the design and manufacture of Air Filtration Systems, Acoustic Systems and associated products and services. Supplying to markets such as the Gas Turbine (Oil & Gas / Power Generation), Engine, Nuclear and Industrial Air Pollution Control sectors.
We are part of a global powerhouse that uses Filtration to transform the world.
We invest in our people, and our people invest in our customers and communities. This mutual commitment is a foundation for our growth. So is an inclusive culture that encourages everyone to come to work as their whole selves and come together as a team that welcomes unique ideas, perspectives and backgrounds.
We’re not just innovating on the outside. We’re innovating on the inside to unlock people’s unlimited potential and bring out the diverse and groundbreaking ideas that will help us solve today’s most pressing challenges.
We offer more than a paycheck. AAF is where you’ll be heard, be valued, belong — and be able to make your mark.
**Our Company Values**:
We endeavour to create a work environment that reflects the culture of the company, and we encourage every member of our staff to embrace our commitment to be:
- Professional
- Quality Driven
- Goal Orientated
- Customer Focused
- Continuously Improving
- Flexible
- Open & Integrated
- Continuously Improving
**Position Summary**:
We are currently recruiting for a **Customer Service** to join our existing Energy team within our Power & Industrial (P&I) division.
**Position Responsibilities**:
- Open and maintain customer accounts, feed account information.
- Prepare product or service reports by collecting and analyzing customer information.
- Contribute to team effort by achieving related results as needed.
- Maintain records of customer interactions, process customer accounts, and archive documents.
- Responsible for the administrative process, from the reception of the PO to the coordination of the delivery with the client.
- Provide support with shipments and documentation necessary to complete the sales process.
**Person Specification**:
**_ Education, Qualifications and Affiliations_**
Essential
- Bachelor's Degree in Industrial Engineering / Mechanics / or related (titled)
**Experience**:
**Essential**:
- Minimum of 2 years’ experience in a similar position or demonstrable experience as a customer service representative.
**Thechnical Requirements**:
- Intermediate Office parcel handling
- Experience with ERP systems.
**Skills**:
Essential
- Intermediate - Advanced level of English
- Excellent, proven interpersonal, verbal and written communications skills
- Ability to multitask, prioritize and manage time effectively.
- Ability to respond professional and courteous to clients at all times
- Customer orientation and ability to adapt / respond to different types of situations.
**What’s on Offer**:
- An opportunity to join an already established and successful international business with a competitive salary and benefits package.
- Flexible working options available.
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