Customer Success Specialist
hace 4 semanas
As a Customer Success Specialist, you will be responsible for the overall health and retention accounts. You will be expected to onboard accounts, proactively reach out to improve health based on Gainsight triggers, conduct quarterly/annual business reviews, and have renewal/cancel and pre-cancel conversations with clients.
**Responsibilities**:
- Onboard new customers.
- Monitor health and proactively reach out to accounts based on Gainsight triggers.
- Schedule and complete quarterly/annual business reviews.
- Have save/pre-cancel conversations.
- Conduct renewal conversations with accounts at risk.
- Funnel referrals to sales.
Skills:
- Strong oral and written communication skills.
- Consultative approach to account management.
- Deep customer empathy.
- Customer experience champion.
- Exceptional product knowledge.
- Ability to have difficult conversations with customers.
- Understanding of competitive landscape.
Requirements:
- 1 plus years of experience in a customer facing role.
- Understanding of SMB space a plus
- Knowledge of Salesforce CRM a plus.
**Benefits**:
Monthly base salary $14,950 + ap bonus $175 + $500 food stamps, savings fund 4%, christmas bonus 15 days (increase with tenure)
-
Customer Success Specialist
hace 4 semanas
Hermosillo, México Intugo A tiempo completo**Responsibilities**: - Onboard new customers. - Monitor health and proactively reach out to accounts based on Gainsight triggers. - Schedule and complete quarterly/annual business reviews. - Keep saved/pre-cancel conversations. - Conduct renewal conversations with accounts at risk. - Funnel referrals to sales. **Skills**: - Strong oral and written...
-
Customs Specialist
hace 2 semanas
Hermosillo, Son., México PSC Industries A tiempo completoi Ad Customer Service Specialist As a Customer Success Specialist, you will be responsible for the overall health and retention of Demandforce accounts. You will be expected to onboard accounts, proactively reach out to improve health based on Gainsight triggers, conduct quarterly/annual business reviews, and ha ... i Ad Customer Experience...
-
Customer Success
hace 4 semanas
Hermosillo, México ReachMx A tiempo completoEn Reachmx nos dedicamos a la consultoría de importación para eficientar la cadena de suministro de nuestros clientes, nuestro servicio es puerta a puerta, cubriendo desde la búsqueda de proveedores, logística, aduanas y entrega de última milla. Trabajamos principalmente con fábricas de Asia y Estados. ¡Actualmente estamos buscando fortalecer nuestro...
-
Customer Service Representative
hace 15 horas
Hermosillo, México Intugo A tiempo completo**Customer service representatives help customers with their questions, give customers information about products and services, and help customers understand the product and answer their questions.** **Responsibilities** - Respond effectively to all customer requests in a positive, professional, and timely manner. - Answering login assistance requests -...
-
Customer Experience and Digital Support Specialist
hace 4 semanas
Hermosillo, México SellersHub A tiempo completo**Position Overview**: **What We Offer**: - Competitive weekly salary of **$4,000**: - **Weekends off** (Sunday or Saturday) - Be part of an exciting **new campaign**: **Responsibilities**: - Provide accurate, comprehensive information to enhance customer understanding - Assist with account issues, order queries, and product support - Document...
-
Customer Support Manager
hace 1 mes
México, Hermosillo, Son. APS Personeelservice A tiempo completoFunctieomschrijving Customer Support Manager Haal jij energie uit het binnenhalen en onderhouden van klantrelaties? Dan is deze functie als Customer Support Medewerker dé functie voor jou! Naast het onderhouden en opbouwen van klantrelaties ga je ook de Accountmanagers ondersteunen met het werven van nieuwe klanten. Het betreft een fulltime functie...
-
IT Support Specialist
hace 4 semanas
Hermosillo, México Intugo A tiempo completoWe are looking for the best IT Support agents to join a growing team in the telecommunications industry. Some of the essential duties include: - Review order package, all required documentation and applicable information to confirm service is available for implementation. - Attend call(s) with the customer as coordinated by the Project Manager for...
-
IT Support Specialist
hace 4 semanas
Hermosillo, México Intugo A tiempo completoWe are looking for the best IT Support agents to join a growing team in the telecommunications industry. Some of the essential duties include: - Review order package, all required documentation and applicable information to confirm is available for implementation. - Attend call(s) with the customer as coordinated by the Project Manager for information...
-
IT Support Specialist
hace 1 mes
Hermosillo, México Intugo A tiempo completoWe are looking for the best IT Support agents to join a growing team in the telecommunications industry. Some of the essential duties include: - Review order package, all required documentation and applicable information to confirm service is available for implementation. - Attend call(s) with the customer as coordinated by the Project Manager for...
-
Marketing-search Engine Optimization
hace 4 semanas
Hermosillo, México Intugo A tiempo completoWHO WILL TAKE PERSONAL RESPONSIBILITY FOR THE SUCCESS OF NEW AND EXISTING CLIENT RELATIONSHIPS AND MAKE THEM THEIR OWN. - THE DIGITAL MARKETING SPECIALIST REPORTS TO THE DIGITAL MARKETING STRATEGIST ON THEIR TEAM. - BE RESPONSIBLE FOR COMMUNICATING ACCOUNT PERFORMANCE FOR ALL OUR DIGITAL MARKETING PRODUCTS WHICH INCLUDE ORGANIC SEO, PAID SEARCH, SOCIAL MEDIA...
-
Collections Specialist
hace 4 semanas
Hermosillo, México Intugo A tiempo completoResponsibilities: - Collect all outstanding balances from clients in a timely manner. - Prepare balance summary spreadsheets for parent/child accounts. - Provide account reconciliations when requested. - Review account notes in the accounting system and/or Great Plains screens to ensure accuracy of dollar amounts to be collected. - Perform follow-up calls...
-
Digital Advertising Specialist
hace 1 mes
México, Hermosillo, Son. Carglass A tiempo completoStrategieën omzetten naar pakkende online marketing? Als digital advertising specialist bij Carglass ben jij dé regisseur van digitale campagnes, waarbij jouw inzichten en expertise de hoofdrol spelen. Jouw adviezen en optimalisaties tillen onze campagnes naar een hoger niveau. En het beste deel? Jij krijgt de vrijheid om jouw stempel te drukken op onze...
-
Accounts Receivable
hace 4 semanas
Hermosillo, México Intugo A tiempo completoThis position is to work ON-SITE (Plaza Girasol) **QUALIFICATIONS, EXPERIENCE, AND SKILLS**: - Accounting or Management degree - 1+ years of experience as a supervisor or team lead - Advanced English level - Accounts receivable experience **ESSENTIAL DUTIES AND RESPONSIBILITIES**: - Supervise/Lead alongside other AR Managers: training, task delegation,...
-
Trader
hace 1 mes
Hermosillo, México Global Food and Ingredients In A tiempo completoGlobal Food and Ingredients Inc. ("GFI") is a fast-growing, Canadian plant-based food and ingredients company focused on pulses and specialty crops. We supply premium plant-based high protein ingredients to customers around the world and are also launching a direct-to-consumer line of plant-based products in North America. GFI is committed to building a...
-
General Manager,
hace 3 días
Hermosillo, México Courtyard Hermosillo A tiempo completoJob Number 24087181Job Category Property LeadershipLocation Courtyard Hermosillo, Periferico Oriente 1274, Hermosillo, Sonora, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryFunctions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including...
-
General Manager,
hace 3 días
Hermosillo, Sonora, México Courtyard Hermosillo A tiempo completoJob Number Job Category Property LeadershipLocation Courtyard Hermosillo, Periferico Oriente 1274, Hermosillo, Sonora, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryFunctions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest...
-
HR Manager
hace 1 mes
Hermosillo, México Allegro Response Teleservices A tiempo completo**Who we are?** At Allegro Response, we are more than just a Contact Center. We are a team of passionate individuals, driven by our unwavering commitment to providing our customers with an exceptional experience. Our success is built on a foundation of strong leadership and teamwork, with senior leaders who are dedicated to supporting our company goal of...
-
General Manager, Courtyard Hermosillo
hace 13 horas
Hermosillo, México Marriott International A tiempo completoJob Number 24087181Job Category Property LeadershipLocation Courtyard Hermosillo, Periferico Oriente 1274, Hermosillo, Sonora, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYFunctions as the primary strategic business leader of the property with responsibility for all aspects of the operation,...
-
General Manager, Courtyard Hermosillo
hace 7 horas
Hermosillo, Sonora, México Marriott International A tiempo completoJob Number Job Category Property LeadershipLocation Courtyard Hermosillo, Periferico Oriente 1274, Hermosillo, Sonora, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYFunctions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest...
-
General Manager/ Courtyard Hermosillo
hace 10 horas
hermosillo, México GrabJobs Mexico A tiempo completoJob Description Job Number 24087181 Job Category Property Leadership Location Courtyard Hermosillo, Periferico Oriente 1274, Hermosillo, Sonora, Mexico VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Functions as the primary strategic business leader of the property with responsibility...