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Customer Success Manager

hace 7 meses


Zapopan, México QUALITYWEB 360 A tiempo completo

**Objetivo**:
Ser el principal contacto con el cliente para resolver problemas, dudas, etc, de manera proactiva asegurando su satisfacción creando relaciones solidas y a largo plazo.

**Funciones**:

- Gestionar renovaciones e identificar oportunidades de upselling para aumentar el valor del cliente.
- Brindar el correcto onboarding al cliente garantizando que se perciba el valor real de nuestra herramienta para asegurar el éxito y cumplimiento de sus objetivos.
- Analizar comportamiento de los clientes para identificar amenazas de abandono y desarrollar e implementar estrategias para mitigarlas.
- Funcionar como la voz del cliente de manera interna para entender sus necesidades y expectativas identificando oportunidades de mejora.

**Experiência**:

- Licenciatura en adminitración de empreas, mercadotecnia o afín, sexo indistinto, de 25 a 35 años de edad.
- Experiência previa en roles de éxito del cliente, ventas o gestión de cuentas.
- Orientado a resultados, proactivo, aprendizaje constante, creativo, inglés intermedio.
- Excelentes habilidades de comunicación verbal y escrita, con una orientación hacia la resolución de problemas y la satisfacción del cliente.
- Manejo de CRM, paquetería Office

**Ofrecemos**:

- Sueldo más comisiones (no topadas)
- Oportunidades de crecimiento
- Capacitación constante
- Horario de lunes a viernes de 9 am a 6 pm

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Salario: $10,000.00 - $15,000.00 al mes

Horario:

- Lunes a viernes
- Turno de 8 horas

Prestaciones:

- Estacionamiento de la empresa
- Vales de despensa

Tipos de compensaciones:

- Bono de productividad

Experiência:

- Atención al cliente: 1 año (Deseable)

Lugar de trabajo: In person