Customer Success Manager

hace 5 días


Zapopan, Jalisco, México Oracle A tiempo completo

**Senior Customer Success Manager - Oracle Hospitality & Leisure**


**Location**:


No visa sponsorship is available for this position.


Oracle Hospitality is looking for a dynamic and enthusiastic Customer Success Manager (CSM) to join our global team and make a significant impact in the hospitality and leisure sector.


Your Mission:


As a Customer Success Manager at Oracle Hospitality, you'll be at the forefront of ensuring our diverse clientele—ranging from global giants to unique independent operators—make the most of our innovative products and services.


What You'll Do:


• Drive customer excellence by championing the optimal use of Oracle's property management systems (PMS), point-of-sale (POS) systems, and customer support portals.
• Develop and execute strategies to monitor and enhance customer health.
• Proactively manage issues and drive improvements to ensure our clients achieve their performance goals.
• Build and maintain strong operational relationships with executive-level contacts, ensuring they receive the highest level of support.


Requirements:


• 7+ years of experience in the hospitality industry or a related role, with a proven track record of improving processes and enhancing guest/customer satisfaction.
• Expertise in Oracle products is highly preferred.
• Ability to develop and implement strategies that drive client success.


What We're Looking For:


• Experience in a custom



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