Customer Experience Validation Manager

hace 2 días


Zapopan, Jalisco, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. - D44 A tiempo completo
Validate Customer Experience and Drive Launch Readiness

As a Program Manager with Amazon Devices Beta, you will play a key role in validating the customer experience for our products, ensuring they meet the highest standards of quality and reliability.

We are seeking a strong Program Manager to help us build and execute programs to validate the customer experience during the product development cycle. You will work with end users and internal teams to develop strategies and execute programs to confirm that our products are ready for launch.

About the Role:

  • Develop and execute beta programs to gather early customer feedback on our products
  • Work closely with product teams to prepare new product launches, system software updates, and marketplace expansions
  • Drive issue resolution and troubleshoot problems with beta testers
  • Identify opportunities for process improvements and implement changes to scale

About Us:

The Amazon Devices Beta Team is responsible for pre-launch customer feedback for our products. We are a team of program managers who love technology and devices, working together with product owners to plan and execute beta programs that deliver valuable insights to inform product decisions.

Requirements:

  • 5+ years of program or project management experience
  • Experience in stakeholder management and dealing with multiple stakeholders at varied levels of the organization
  • Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL
  • Familiarity with troubleshooting devices and gadgets
  • Excellent communication skills and ability to handle sensitive information

Location: Zapopan, MEX

Salary Range: $120,000 - $180,000 per year, depending on experience



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