Associate Customer Advocate

hace 4 meses

Tlahuac, México DigitalOcean A tiempo completo

**Do you ever wonder what happens inside the cloud?**:
**We want insightful, technically oriented people who are passionate about driving significant change to the customer experience through personal interactions and product feedback. Someone who has the desire to listen to customers' challenges and provide long-term solutions that enable the full power of our platform**:
Support's mission is to provide all customers with a VIP experience. As an Associate Customer Advocate, your role is to engage with our customers to provide effective solutions to solve customer issues that relate to their account, billing, and platform experience. You'll educate customers about our platform's capabilities and features, spearheading their engagement, and offering an exceptional experience throughout their journey from onboarding to scaling.

We have a history of promoting employees from within and rewarding high performers with more responsibility, title, and compensation. The Support Team's alumni cohort includes high-level individual contributors, current managers, product managers, and engineers spread throughout our entire company. This is a place to learn, perform well, and be rewarded.

**What You'll Be Doing**:

- Responding to tickets generated by our customers in a timely manner
- Providing thoughtful, personalized communication to solve our customer's issues
- Identifying and owning challenges that multiple customers face; fixing similar issues for all our customers
- Quickly learning DigitalOcean products and adapting to rapid product, process, and policy changes
- Working both collaboratively and independently within a team setting (we love Slack)
- Creating and updating knowledge-based articles
- Triaging, escalating, prioritizing, and following up with incidents or customer-impacting events
- Making informed decisions to solve issues that balance the needs of customer and company
- Sharing best practices and improving your team while seeking the same in return

**What You'll Add to DigitalOcean**:

- Excellent written and verbal communication skills
- Share knowledge with our team and community
- Passion for driving excellent customer experiences while providing critical account and billing expertise
- Tenacity to overcome obstacles to achieve our goals and initiatives
- Rigorous investigative skills and pattern recognition to help solve our customer's current and future needs
- Identification with our brand and team culture
- Self-motivated with a great sense of responsibility
- Sound independent decision making
- A keen eye for detail
- The inclination to improve your skill set through training, personal development, and self-learning
- Prior customer facing experience, preferably in a cloud hosting environment

**Why You'll Like Working for DigitalOcean**:

- **We reward our employees**. The salary range for this position is based on relevant years of experience and skills. Employees may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees including grants of equity upon hire and the option to participate in our Employee Stock Purchase Program.
- **We value development.** You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that is always challenging our teams and employees to continuously grow. We maintain a growth mindset in everything we do and invest deeply in employee development through formalized mentorship and other internal programs. We provide all employees with reimbursement for relevant conferences, training, and education.
- **We care about your well-being. **In addition to cash and equity compensation, we also offer employees a competitive array of benefits. In the United States, these include health insurance, flexible vacation, retirement benefits, a generous parental leave program, and additional resources to support employees' overall well-being. While the philosophy around our benefits is the same worldwide, specific benefits may vary in other countries due to local regulations and preferences.
- **We value diversity and inclusivity.** We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- This is a remote role
- #LI-Remote_

  • Customer Experience Associate

    hace 3 meses

    Tlahuac, México Sagan A tiempo completo

    **Position: Customer Experience Associate** **Location**:Remote (MST Timezone) **Work Schedule**:Monday to Friday, 8:00 AM to 4:00 PM (MST) **About Us**: Our company is a leading provider of high-quality trailers, committed to delivering exceptional customer service. We are currently seeking a dedicated Customer Experience Associate to join our team...

  • Customer Service Associate

    hace 3 meses

    Tlahuac, México Marken A tiempo completo

    **Title**: Customer Service Associate **Job Purpose**: To provide an enhanced level of customer services and operational support. The Customer Service Associate will deal with shipment specific and other service-related issues. **Main Duties and Responsibilities**: - Monitor all shipments on a daily basis to ensure that shipments are collected and...

  • Customer Service Advocate

    hace 3 meses

    Tlahuac, México Nutanix A tiempo completo

    **Customer Service Advocate II** Mexico City Hungry, Humble, Honest, with heart! **The Opportunity** The CSA Worldwide Support team is composed of approximately 8 individuals across the globe strategically placed to support our clients at Nutanix. Our goal is to continue driving an excellent support model for our CSA teams while driving productivity...

  • Associate Customer Care

    hace 4 meses

    Tlahuac, México First Advantage A tiempo completo

    **_ Responsibilities:_** - _ Open and conduct all conversations professionally and with empathy. Customer Care Representatives must remain calm, listen carefully, be polite, explain reasons for the current situation and what s/he/they will be doing to help resolve this issue._ - _ De-escalation of client frustration is a key responsibility of the agent....

  • Customer Support Associate

    hace 4 meses

    Tlahuac, México Jobs for Humanity A tiempo completo

    **Company Description** Jobs for Humanity is partnering with Nielsen to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life. Company Name: Nielsen - At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000...

  • Fioneer Customer Success Associate

    hace 5 meses

    Tlahuac, México SAP Fioneer A tiempo completo

    **Description** **About SAP Fioneer** SAP Fioneer builds on a heritage of outstanding technology and a deep understanding of corporate and consumer demands. We bring financial services to the next level with innovative software solutions and platforms. We are helping companies in the financial services industry to achieve speed, scalability, and...

  • Customer Care Advocate

    hace 3 meses

    Tlahuac, México Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Associate Customer Success Executive

    hace 4 meses

    Tlahuac, México Thomson Reuters A tiempo completo

    **Associate Customer Success Executive** Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for...

  • Associate Customer Success Executive

    hace 4 meses

    Tlahuac, México Thomson Reuters A tiempo completo

    **Associate Customer Success Executive** Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for...

  • Operations Associate, Customer Success

    hace 4 meses

    Tlahuac, México Visit.org A tiempo completo

    Visit.org is looking for a passionate and ambitious Operations Associate, Customer Success to join our remote team. The Operations Associate, Customer Success will have an entrepreneurial spirit, extreme passion for our mission, and the energy and discipline to come in and be a builder in a start-up tech environment. **Please note**: This is a remote,...

  • Associate Customer Success Executive

    hace 4 meses

    Tlahuac, México Thomson Reuters A tiempo completo

    **Associate Customer Success Executive** Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for...

  • Associate Customer Success Manager

    hace 4 meses

    Tlahuac, México 6sense A tiempo completo

    **Our Mission**: 6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to...

  • Sr Customer Services Rep

    hace 3 meses

    Tlahuac, México Ecolab A tiempo completo

    Job Characteristics:Responsible for direct customer service activities, giving support and making solutions of medium complexity problems of internal/ external clients. Interacts with other collaborators and suppliers, solving customers' problems. Provides customer service support by processing purchase orders and customer requirements. Requires greater...

  • Customer Care Representative Associate

    hace 4 meses

    Tlahuac, México FedEx Express LAC A tiempo completo

    Involves online and telephone contact with external/internal customers within functional area and completing any related administration. Associate levels may complete some tasks under guidance and may have responsibility for less complex tasks. **General job description**: Under close guidance perform the following activities: - Answers incoming calls...

  • Associate Customer Success Executive

    hace 4 meses

    Tlahuac, México Thomson Reuters A tiempo completo

    **Associate Customer Success Executive**: Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for you. Join...

  • Sales Associate

    hace 3 meses

    Tlahuac, México Sagan A tiempo completo

    **Job Position: Sales Associate - Latam** **Location**:Remote (PST Timezone) **Working Schedule**: Sunday - Thursday or Tuesday to Saturday, 08:00 AM to 05:00 PM PST **Job description: Join our Sales Team as a Sales Associate, where your proven success in cold calling and strong sales skills will be instrumental in propelling our business forward. As a...

  • Customer Care Representative Associate

    hace 3 meses

    Tlahuac, México FedEx Express LAC A tiempo completo

    Involves online and telephone contact with external/internal customers within functional area and completing any related administration. Associate levels may complete some tasks under guidance and may have responsibility for less complex tasks. **Position Overview**: Perform the following activities under close supervision: - Answer incoming calls...

  • Procurement Associate

    hace 3 meses

    Tlahuac, México SoftwareOne A tiempo completo

    Job Function: SW&C Marketplace Delivery The role: We are thrilled to announce an opportunity to join our team as: Procurement Associate **SoftwareOne** Scope: Full-time | Software & Cloud Marketplace Delivery | Location: MX city The Associate Procurement collaborates closely with SoftwareOne's Local Procurement and Sales Teams. This involvement...

  • Associate Manager,customer Marketing

    hace 4 meses

    Tlahuac, México SC Johnson A tiempo completo

    **Acerca del rol**:El Associate Manager CMKT tiene la responsabilidad de planificar y ejecutar la estrategia FOCO (few organized clear objetives) en la categoría a su cargo, garantizando las métricas de market share y sustentabilidad financiera en todos los canales y clientes en México. **Responsabilidades**: - Desarrollo y Seguimiento de Planes FOCO,...

  • Technical Account Manager Associate Ii, Google

    hace 3 meses

    Tlahuac, México Google A tiempo completo

    **Minimum qualifications**: - Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience. - 2 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs. - Experience supporting customers in cloud operations (e.g.,...