Customer Care Representative Associate

hace 2 semanas


Tlahuac, México FedEx Express LAC A tiempo completo

To perform a variety of Customer Service duties to support efficient domestic express operations, responds to customer’s needs including scheduling of pick-ups, service information, tracing of shipments identification of problems and resolution through available information or transfer to source._x000D_ _x000D_ Answers call center customer inquiries on service features, delivery and pick-up operational procedures, payment processes, ensuring maximum sensitivity and responsiveness to customer needs, issues, and requirements. Provides current package updates and basic follow-up activity in available computer systems. Initiates pick-up, supply delivery, shipment research, rate quotes, and exception requests. Assists in the resolution of customer complaints. Determines existence of service failures and requests refunds within established limits. Provides customer service using FedEx phraseology proactively to produce 100% customer satisfaction at the end of every transaction.

High School Degree / Equivalent. Good general typing skills required. Must be computer literate. Clear and articulate speaking voice. Excellent human relations, communication, and telephones etiquette skills. Must successfully complete the Reading, Listening and Math Sections of the Basic Skills Test. Ability to understand English as determined by results on TOEIC exam-450 points. Ability to work variable shifts.

Interesados ingresar Currpiculum, Carta de Intención, Toeic vigente 450 puntos

Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:
2020 Fortune’s World Most Admired Companies (14th)

2019 Fortune’s Best Places to Work (15th)

2019 Forbes’s One of the “Best Employers for Diversity”

2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)

2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years

2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible

2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.

2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.


  • Customer Care

    hace 2 semanas


    Tlahuac, México CSG A tiempo completo

    **IMPORTANTE EMPRESA** **SOLICITA** **CUSTOMER CARE** **Requisitos**: - Escolaridad: Licenciatura Terminada **Experiência: Mínima de 2 en atencion a clientes, cotizaciones y facturacion** **Idioma**:Ingles / Intermedio - Avanzado **Conocimiento**: - Manejo de algun ERP ( Deseable Sales Force ) - Importaciones y comercio...


  • Tlahuac, México Soorcing A tiempo completo

    Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where multitasking and critical thinking are key? If so, we're looking for a skilled Customer Service Representative with a strong background in customer care, order management, and account support to join our dynamic team. **Key...


  • Tlahuac, México Sun Digital S.A. de C.V A tiempo completo

    **SUN DIGITAL S. A de C.V., **empresa con más de 40 años de experiência en el mercado de las artes gráficas y pionera en soluciones de impresión digital en México. **SOLICITA: CARE CENTER REPRESENTATIVE** **Requisitos**: - **RECIÉN EGRESADOS DE INGENIERÍA INDUSTRIAL | ADMINISTRACIÓN INDUSTRIAL | ADMINISTRACIÓN DE EMPRESAS**: - **Inglés...


  • Tlahuac, México Invicta Stores A tiempo completo

    As a well-established eCommerce Multi brands (luxury, Fashion, Jewelry, Home Goods, Electronics); we are looking for fully bi-lingual (English/Spanish) Customer Service Representatives. The Customer Service Representative will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to...

  • Customer Care Agent

    hace 4 semanas


    Tlahuac, México Urbvan A tiempo completo

    **Descripción de la empresa** Urbvan es una red de movilidad compartida con rutas preestablecidas que opera a través de la mas avanzada tecnología y a través de la app. Estamos enfocados en brindar un servicio de calidad, cómodo y seguro, a la vez que contribuimos con la disminución del tráfico vehicular de las ciudades. **Descripción del empleo**...

  • Customer Care Agent

    hace 4 semanas


    Tlahuac, México GLOBAL YO A tiempo completo

    **The Customer Success Representative** plays a crucial role in fostering strong customer relationships, driving customer retention, and enhancing loyalty. Your primary focus is on ensuring utmost satisfaction with our Global YO products and services by offering exceptional customer service support and swiftly addressing any concerns that may arise. As the...


  • Tlahuac, México Servicios Comerciales Amazon M A tiempo completo

    Bachelor's degree in Nursing (Licenciatura en Enfermeria), Technical Degree in Nursing (Técnico en Enfermería) or TUMs (Técnicos en Urgencias Medicas) Certification. - Proficiency in Microsoft Office. - Experience in Industrial, Distribution / Logistics warehouse environment. - Basic knowledge of IMSS forms and administrative documentation. The Onsite...


  • Tlahuac, México SAE A tiempo completo

    Ejecutivo Customer Service **CARE CENTER Bilingüe TURNO NOCTURNO** **(DOMINIO INGLÉS AVANZADO)** **Requerimos**: Educación mínima: Media superior -Bachillerato General Al menos 1 año de experiência en Customer Service cubriendo turnos o campañas en horario Nocturno Idiomas: Indispensable **Inglés Avanzado** Experiência: ejecutivo Care...


  • Tlahuac, México BetterWho A tiempo completo

    We are hiring a client success representative for our Property Management Company. You will be working alongside a team working to support our clients in a timely and efficient manner. You will have clear support goals and report to the client success manager who sets goals with you. **Responsibilities**: - Maintaining a positive, empathetic and...


  • Tlahuac, México Startex Industries A tiempo completo

    Linea di Liara & Startex Industries are seeking a dedicated Customer Service Representative to join our retail team. As a Customer Service Representative, you will be the primary point of contact for our valued customers, ensuring their satisfaction by providing exceptional service and support. This unique role offers an exciting opportunity to interact with...


  • Tlahuac, México Cargobase A tiempo completo

    Cargobase is looking for a **Customer Support Representative **to help us build a center of excellence in Mexico. The Cargobase Transportation Management System transforms how thousands of industry professionals worldwide process logistics. We help customers across many sectors, including automotive, semiconductors, electronics, and oil & gas, to improve...


  • Tlahuac, México DigitalOcean A tiempo completo

    **Do you ever wonder what happens inside the cloud?**: **We want insightful, technically oriented people who are passionate about driving significant change to the customer experience through personal interactions and product feedback. Someone who has the desire to listen to customers' challenges and provide long-term solutions that enable the full power of...


  • Tlahuac, México Atracción de Talento A tiempo completo

    Importante empresa con clientes internacionales solicita **Bilingual Customer Service Representative** para brind **Requisitos**: - Bachillerato concluido (comprobable) - Nível de inglés avanzado C1- C2 - Vivir a no más de 1 hora del Metrobus Col.del Valle - Experiência en call center o atención a clientes OFRECEMOS: - Excelente ambiente...


  • Tlahuac, México Fedex LAC A tiempo completo

    Implica el contacto en línea y telefónico con clientes externos/internos dentro del área funcional y completar cualquier administración relacionada. General Job Description: Under general supervision, performs the following duties: - Responds to customer requests in a timely and efficient manner. - Prepares internal and external reports as needed. -...


  • Tlahuac, México Fedex LAC A tiempo completo

    Involucra contacto en línea y telefónica con clientes internos y externos dentro de un área funcional y completar cualquier actividad relacionada con la administración. Los níveles de asociado pueden completar algunas tareas bajo supervisión y podrían tener la responsabilidad de tareas menos complejas. **Descripción general de la...


  • Tlahuac, México Servicios Comerciales Amazon M A tiempo completo

    Bachelor's degree in Nursing (Licenciatura en Enfermeria), TUMs (Tecnicos en Urgencias Medicas) Certification or Technical Degree in Nursing (Carrera Técnica en Enfermería). - Proficiency in Microsoft Office - Experience in Industrial, Distribution / Logistics warehouse environment. Job summary The Onsite Medical Representative (OMR) will serve as the...


  • Tlahuac, México Visit.org A tiempo completo

    Visit.org is looking for a passionate and ambitious Operations Associate, Customer Success to join our remote team. The Operations Associate, Customer Success will have an entrepreneurial spirit, extreme passion for our mission, and the energy and discipline to come in and be a builder in a start-up tech environment. **Please note**: This is a remote,...


  • Tlahuac, México FedEx Express LAC A tiempo completo

    Involves online and telephone contact with external/internal customers within functional area and completing any related administration. **General Job Description**: Under general supervision completes the following activities: - Provide specialized, enhanced, pro-active service to top accounts. - Analyze and resolve ongoing service problems for top...


  • Tlahuac, México Keywords Studios A tiempo completo

    Due to COVID-19, we are currently offering TEMPORARY remote positions and you must be available to come to work in our office when the project requires it._ Keywords Studios Mexico is looking for customer service representatives for _written support_ - NO CALLS. - ***: **Requirements**: - Strong written and verbal communication skills in English. - Ability...


  • Tlahuac, México SAC ACTIVOS A tiempo completo

    Importante empresa americana dedica a brindar soluciones para sectores financieros, se encuentra en búsqueda de la vacante como **“BILINGUAL CUSTOMER SERVICE REPRESENTATIVE”** **Buscamos**: Escolaridad: Bachillerato Experiência: mínima 1 año INDISPENSABLE INGLÉS Y ESPAÑOL AVANZADO CONVERSACIONAL preferentemente nativo, con buena ortografía. (Se...