Customer Success Manager
hace 5 meses
Job Category
Customer Success
Job Details
**About Salesforce**
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.
The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce’s largest and highest-profile customers. You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer’s business goals to improve their overall technical and operational health and realize the maximum value out of their Salesforce investment. The Customer Success Manager maintains awareness of the customer's key events, needs, potential risks, and value drivers.
As a trusted advisor, the CSM will build a track record in customer success through superb communication with partners and extensive knowledge of the Salesforce platform to translate their business needs to solutions. You will forge relationships with your customers and account teams, develop a deep technical understanding of their Salesforce implementation, share standard methodologies, and adoption of proactive services. These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events.
As a CSM, you will occasionally act as a point of contact for any major incidents, owning the customer’s expectations and communications through the resolution of such incidents. The CSM acts as the technical main interface on behalf of our customers and works closely across both internal and external collaborators, including partners and ISVs, as required to address the customer needs.
The ideal CSM has an extraordinary focus on the success of the customer, is an exceptional communicator, exhibits professionalism, is dedicated to meeting and exceeding expectations, enjoys forming relationships, has excellent collaboration skills, and has the ability to learn new technologies quickly.
**Your Impact**
- Function as the Marketing Cloud Subject Matter Expert (SME) for the technical and operational configuration (and needs) of the customer.
- Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion.
- Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
- Help your customers achieve their business goals and outcomes on the Salesforce Marketing platform by:
- Coordinating the completion of the Signature Success catalog of services as required for your customer
- Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer
- Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation
- Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.
- Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.
- Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.
- Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
- The CSM may be required to occasionally be available for some after-hour or weekend coverage depending on the customer’s need.
- Evolution of Roles: Anticipate and adapt to role changes per evolving Salesforce needs.
**Minimum Skills**:
- Experienced professional with 5+ years of relevant industry expertise in Technical Customer Success, Customer Success Manager, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.
- Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
- Skills for both analyzing technical concepts and t
-
Customer Success Representative
hace 5 meses
Tlahuac, México DiliTrust A tiempo completoCustomer Success Representative For over 20 years, DiliTrust has been supporting legal departments in their **digital transformation **and is one of the world´s leader in** LegalTech. **We have offices in Paris, Madrid, Milan, Montreal, Toronto, Mexico and Lima. More than 2000 companies are using our products in over 50 countries. Are you passionate about...
-
Customer Success Manager Mexico
hace 5 meses
Tlahuac, México Moove A tiempo completo**About Moove** Moove is on a mission to democratise access to vehicle ownership for mobility entrepreneurs across the world. Our vision is to build the largest integrated vehicle financing platform using technology & future productivity to scale. By doing so, we are creating sustainable jobs for mobility entrepreneurs globally. **About the Role** Moove...
-
Customer Success Manager
hace 4 meses
Tlahuac, México Venafi A tiempo completoThere are 2 actors on a network, people and machines. Just as usernames and passwords are used by people to access machines, machine identities are used by machines to identify and access each other. Venafi is the inventor of the technology that manages and protects machine identities, the most important security initiative in our Global 5000 customers. We...
-
Customer Success Manager
hace 5 meses
Tlahuac, México Cobee A tiempo completo**About Us & Our Culture**: We, employees, need a much more engaging solution around our compensation, and that’s why Cobee was born. Since we created Cobee back in November 2018, our vision has been unwavering**:to become the most desirable solution for employees to get compensated at work**. As we fight for that vision, **we truly believe that we can...
-
Customer Success Account Manager
hace 4 meses
Tlahuac, México DocuSign A tiempo completo**Company Overview**: Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until...
-
Associate Customer Success Manager
hace 5 meses
Tlahuac, México 6sense A tiempo completo**Our Mission**: 6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to...
-
Customer Success Manager
hace 4 meses
Tlahuac, México Omarketing A tiempo completo**Importante empresa de tecnología** - Solicita Customer Success_ **Requisitos**: - Lic terminada en áreas Administrativas titulado - Experiência mínima 1 año - Ingles **Ofrecemos**: - Sueldo $25,000 mensual - Prestaciones de ley - Horario de trabajo 9 a 6 - Días a laborar de Lunes a Viernes - Sistema Home Office - Contrato directo con...
-
Customer Success
hace 5 meses
Tlahuac, México Latam Business School A tiempo completoEn LATAM Business School, el éxito de nuestros clientes es nuestra prioridad. Buscamos un Customer Success Manager que asegure la máxima satisfacción y fidelidad de nuestros clientes a través de un soporte excepcional y personalizado. **Ofrecemos**: - Formación constante en producto y habilidades de servicio al cliente. - Sueldo base y bonificaciones...
-
Retention/customer Success Manager
hace 5 meses
Tlahuac, México Thomson Reuters A tiempo completo**Retention/Customer Success Manager**: Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team! The Retention/Customer Success Manager leads a Client Management/Customer Success team accountable for nurturing and growing an...
-
Customer Success Admin
hace 5 meses
Tlahuac, México Rockwell Automation A tiempo completoRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
Aplus-customer Success Manager
hace 5 meses
Tlahuac, México Aplus Logistics, S. A. de C. V. A tiempo completo**Role And responsabilities**: - Responsible for customer success, being in charge of the Key Account Managers team; creating synergy with operational, financial and technological areas for the development of active customers, ensuring exponential growth of active business. - 3 to 5 years of experience and knowledge of the logistics sector, creating,...
-
Customer Success Manager en Ciudad de México
hace 5 meses
Tlahuac, México ISPROX A tiempo completoDesde ISPROX abrimos un proceso de selección para compañía global, que combina innovación tecnológica con expertise en HR para impulsar el éxito de las iniciativas y programas de sus clientes. Seleccionaremos la posición de: **Customer Success Manager** **Perfil**: - Licenciatura en Marketing - Tres años de experiência en un cargo similar -...
-
Customer Success Executive
hace 5 meses
Tlahuac, México Xepelin A tiempo completo**¿Qué estamos buscando?** Estamos buscando al mejor **Customer Success Executive**, para ser parte de nuestro equipo. Las funciones principales del puesto consisten en ser el primer punto de contacto de los clientes con Xepelin ayudándoles a solucionar sus dudas, bajar el feedback de cliente con Customer Success para realizar mejoras en la plataforma....
-
Customer Success Manager
hace 5 meses
Tlahuac, México Vinneren Consulting Sa de CV A tiempo completoImportante y novedosa empresa en el giro de Tecnología está en búsqueda de Customer Success Manager con el siguiente perfil. OBJETIVO: alcanzar y consolidar la **lealtad del cliente** al fomentar relaciones duraderas y estrechas con el usuario. Al mismo tiempo, su gestión está enfocada en suplir las necesidades del consumidor a largo plazo. Permanecer...
-
Customer Success Executive, Startup América Latina
hace 5 meses
Tlahuac, México AIRA A tiempo completo**Descripción empresa**: **Funciones del cargo**: ¿Te gustaría trabajar en uno de los Startups más exitosos de América Latina, que aplica Inteligencia Artificial a Recursos Humanos? AIRA es un Startup que utiliza Inteligencia Artificial para la selección de personas 10x más rápido y económico con 89% de satisfacción de los postulantes y 91% de...
-
Customer Success Representative
hace 5 meses
Tlahuac, México MDC Data Center A tiempo completo**We have an exciting opportunity for you to join our team in Mexico** as a Customer Success Representative!** **Are you passionate about delivering exceptional customer experiences and building strong, lasting relationships? Do you thrive in dynamic environments where no two days are the same? If so, we have an exciting opportunity for you to join our team...
-
Customer Success Manager
hace 5 meses
Tlahuac, México PayPal A tiempo completoAt PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. Job...
-
Customer Success Coordinator
hace 5 meses
Tlahuac, México PosterPOS A tiempo completo**Customer Success Coordinator** **Who we are** Our mission is to make running a business easier for every entrepreneur. We work hard to develop simple and easy software. We aim to make every customer interaction as simple and easy as possible. **Job Activities** - Analyze customer usage, health metrics, and support patterns to identify accounts at risk...
-
Customer Success Operations Specialist
hace 5 meses
Tlahuac, México TigerConnect A tiempo completoTigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform - uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we...
-
Customer Success
hace 5 meses
Tlahuac, México DB Soluciones A tiempo completo**Vacante para la empresa DB Soluciones en Cuauhtémoc, Ciudad de México**: customer success. Lic. en Contabilidad Indispensable contar con equipo de cómputo e internet INDISPENSABLE Experiência mínima de 2 años en venta consultivas. **Responsabilidades**: VENTAS Consultivas Entender las necesidades de los clientes. Realizar demostraciones...