Thousandeyes - Customer Success Specialist

hace 7 días

Iztapalapa, México Cisco Systems A tiempo completo

Who We Are
- The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the “network,” which is now both public and private, has become a black box our customers cannot see or understand.

Our Internet and cloud intelligence platform delivers the only collectively powered real-time view of the Internet and private networks, cloud, and SaaS platforms, helping enterprises and service providers identify problems before they impact revenue, damage brand reputation, or halt employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within the Cisco Networking Business Group and is the Network Assurance solution for Cisco across the Cisco Networking Cloud and Cisco Security Cloud. ThousandEyes is also a foundational component of Cisco’s growing Full-Stack Observability (“FSO”) business.

About The Role- As a Customer Success Specialist (CSS) you will showcase your “Customer First” attitude, your passion for service and enjoyment of learning new technologies. As part of this exciting role, the CSS is accountable for maintaining strong, long-lasting, customer relationships through the advocacy and realization of customer goals as well as increasing the adoption and utilization of ThousandEyes products. You will become a specialist on the ThousandEyes platform and make suggestions for customer adoption and growth while working closely with Sales and Customer Success teams.
- Role Location: Mexico City, Mexico; Remote Mexico

What You’ll Do
- Work closely with the Customer Success Managers and Technical Adoption Managers to ensure the success of the customer journey as measured by adoption and health scores
- Be responsible for communicating objectives and ensuring timely delivery of solutions
- Assist with ticket escalations, providing regular reporting on customer health and utilization
- Developing long-term relationships with your assigned ThousandEyes customers
- Coordinate, develop, and lead customer projects
- Launch and on-board new customers, and set them up for success with the platform
- Become a trusted adviser for the partners and operational teams via the ThousandEyes platform
- Forecast and track key account metrics
- Help drive customer renewal
- Assist with high severity requests or issue escalations as needed

**Qualifications**:

- A standout 'customer first' attitude
- Outstanding communication and problem-solving skills
- Excellent listening, negotiation and presentation skills
- Proven background in lead generation and prospecting
- At least 1-2 years of professional experience with data collection or analytical experience in software or technology
- Ability to work with various business units
- Highly organized with outstanding follow-up skills
- Technically adept, understanding of software and how businesses use software
- SaaS experience a plus, but not required
- Passion for cloud technologies
- 4 Year Degree preferred or equivalent experience in SaaS and Cloud technologies
- Excellent verbal and written communication skills
- Proficiency in English (written and verbal)

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

U.S. employees have **access** to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or abov

  • Technical Account Manager Thousandeyes Mexico

    hace 5 días

    Iztapalapa, México Cisco Systems A tiempo completo

    About ThousandEyes (part of Cisco) The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud...

  • Service Management Engineer

    hace 3 semanas

    Iztapalapa, México Cisco Systems A tiempo completo

    **Who We Are** In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business. **What **You’ll** Do** The Service Management team at ThousandEyes plays a crucial role in...

  • Technical Account Manager Thousandeyes Mexico

    hace 1 semana

    Iztapalapa, Ciudad de México Cisco Systems A tiempo completo

    About ThousandEyes (part of Cisco)The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud...

  • Customer Success Manager

    hace 4 semanas

    Iztapalapa, México Venafi A tiempo completo

    There are 2 actors on a network, people and machines. Just as usernames and passwords are used by people to access machines, machine identities are used by machines to identify and access each other. Venafi is the inventor of the technology that manages and protects machine identities, the most important security initiative in our Global 5000 customers. We...

  • Customer Success Manager

    hace 8 horas

    Iztapalapa, México Venafi A tiempo completo

    There are 2 actors on a network, people and machines. Just as usernames and passwords are used by people to access machines, machine identities are used by machines to identify and access each other. Venafi is the inventor of the technology that manages and protects machine identities, the most important security initiative in our Global 5000 customers. We...

  • Customer Success Manager

    hace 7 días

    Iztapalapa, Ciudad de México Venafi A tiempo completo

    There are 2 actors on a network, people and machines. Just as usernames and passwords are used by people to access machines, machine identities are used by machines to identify and access each other. Venafi is the inventor of the technology that manages and protects machine identities, the most important security initiative in our Global 5000 customers. We...

  • Especialista Customer Success

    hace 1 semana

    Iztapalapa, México WelbeCare A tiempo completo

    **ÚNETE A NUESTRO EQUIPO ¡TE ESTAMOS BUSCANDO!** **Especialista de Customer Success (CSMs)** ¿Te apasiona el cuidado de la salud y deseas marcar la diferencia en la vida de las personas? ¡WelbeCare está buscando talentos como tú! Somos una empresa líder en el sector de la salud, comprometida con proporcionar servicios excepcionales y personalizados...

  • Customer Success

    hace 2 semanas

    Iztapalapa, México Talento Estratégico A tiempo completo

    **Estamos en busca de tu talento como **_**CUSTOMER SUCCESS**_ - **Objetivo del puesto**:_ Brindar atención personalizada a los clientes que buscan los servicios o seguimientos a los requerimientos de soporte en todas las oficinas por medio de la página oficial o bien mediante el correo de Atención a clientes. - **Requisitos**:_ - Licenciatura en...

  • Customer Success Manager

    hace 3 semanas

    Iztapalapa, México Upfluence A tiempo completo

    **Vacante para la empresa Upfluence en Roma Norte -Cuauhtémoc, Ciudad de México**: **About Upfluence** Upfluence helps its customers tell their stories with powerful tools dedicated to the creator economy and social commerce. Upfluence allows brands and agencies to collaborate with millions of social media creators and execute comprehensive influencer...

  • Especialista Customer Success

    hace 1 semana

    Iztapalapa, Ciudad de México WelbeCare A tiempo completo

    ÚNETE A NUESTRO EQUIPO TE ESTAMOS BUSCANDOEspecialista de Customer Success (CSMs)¿Te apasiona el cuidado de la salud y deseas marcar la diferencia en la vida de las personas? WelbeCare está buscando talentos como tú Somos una empresa líder en el sector de la salud, comprometida con proporcionar servicios excepcionales y personalizados a nuestros...

  • Customer Support Specialist

    hace 2 semanas

    Iztapalapa, México WM de Mexico, S. de R.L. de C.V. A tiempo completo

    In the middle of the energy transition, businesses and governments are faced with significant challenges. But the pace and scale of change mean every decision is made under mounting pressure. Now, more than ever, companies need reliable data, analytics and actionable insight. Wood Mackenzie is the leading global provider of data and analytics solutions for...

  • Customer Success

    hace 1 semana

    Iztapalapa, Ciudad de México Talento Estratégico A tiempo completo

    Estamos en busca de tu talento como _CUSTOMER SUCCESS_- Objetivo del puesto:_Brindar atención personalizada a los clientes que buscan los servicios o seguimientos a los requerimientos de soporte en todas las oficinas por medio de la página oficial o bien mediante el correo de Atención a clientes.- Requisitos:_ Licenciatura en Marketing o administración...

  • Jr. Customer Success Analyst

    hace 2 semanas

    Iztapalapa, México Odoo, Inc. A tiempo completo

    “We work with clients to ensure the success of their business through the ideal use of software. We function as a guide, meeting the needs of the product and service to ensure customer growth” - Customer Success Team Lead. The position will be 40% remote work and 60% work in our office located in Polanco, Mexico City. Must Have - Completed bachelor's...

  • Customer Success Manager México

    hace 3 semanas

    Iztapalapa, México Webdox A tiempo completo

    **¡Únete a Webdox y sé parte de la revolución en la gestión de contratos!**: En Webdox, tenemos un gran propósito: ayudar a nuestros clientes a lograr relaciones de negocio justas, eficientes y transparentes. Estamos presentes en más de 13 países de LATAM y contamos con una cartera de más de 500 clientes. Somos la solución CLM líder de...

  • Customer Success Manager México

    hace 3 semanas

    Iztapalapa, México Webdox A tiempo completo

    **¡Únete a Webdox y sé parte de la revolución en la gestión de contratos!**: En Webdox, tenemos un gran propósito: ayudar a nuestros clientes a lograr relaciones de negocio justas, eficientes y transparentes. Estamos presentes en más de 13 países de LATAM y contamos con una cartera de más de 500 clientes. Somos la solución CLM líder de...

  • Customer Success Analyst Triage

    hace 1 semana

    Iztapalapa, Ciudad de México Salesforce A tiempo completo

    Job CategoryCustomer SuccessJob DetailsAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and...

  • Customer Success Manager México

    hace 1 semana

    Iztapalapa, Ciudad de México Webdox A tiempo completo

    Únete a Webdox y sé parte de la revolución en la gestión de contratos:En Webdox, tenemos un gran propósito: ayudar a nuestros clientes a lograr relaciones de negocio justas, eficientes y transparentes. Estamos presentes en más de 13 países de LATAM y contamos con una cartera de más de 500 clientes. Somos la solución CLM líder de Latinoamérica y,...

  • Customer Service Representative

    hace 2 semanas

    Iztapalapa, México Success Factory A tiempo completo

    Somos una Consultoría de Recursos Humanos, nos encontramos en busca de tu TALENTO para formar parte de importante empresa como: **Customer Service** **Funciones** Atención al cliente y canalizar requerimientos a las áreas correspondientes **Dar seguimiento a órdenes de compra** Atención telefónica o por correo electrónico para dar soporte a...

  • Customer Success Analyst Triage

    hace 4 semanas

    Iztapalapa, México Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Customer Service Representative

    hace 7 días

    Iztapalapa, Ciudad de México Success Factory A tiempo completo

    Somos una Consultoría de Recursos Humanos, nos encontramos en busca de tu TALENTO para formar parte de importante empresa como:Customer ServiceFuncionesAtención al cliente y canalizar requerimientos a las áreas correspondientesDar seguimiento a órdenes de compraAtención telefónica o por correo electrónico para dar soporte a nuestros clientesEncuestas...