Bilingual Customer Service Specialist

hace 2 semanas

Miguel Hidalgo, México Operadora PayPal de México S. de R.L de C.V. A tiempo completo

**What you need to know about the role**:
PayPal Hyperwallet provides companies with a simple way to pay business partners globally. Through a single, streamlined solution, organizations can rely on our global solution to ensure that their transactions happen per the unique needs of their business.

Our customer operations team is offering opportunities for smart, experienced, customer-focused ninjas. If service is your passion and you share our values for diversity, creativity and equal opportunity, we’d like to hear from you.

**Your way to impact**:
Pay the Planet

At PayPal Hyperwallet, we LOVE our customers, and are looking for bright, talented individuals who are as passionate about the success of our customers as we are.

Your way to impact will be assisting our customers and helping resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide customers with accurate answers to their questions in both a quick and helpful manner. As a frontline teammate, you will be the primary point of contact for our customers - it is critical that you help provide them with predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude.

**Your day to day**:
Ensuring customer success puts you on the front line for engaging with companies and their business partners. Customers will look to you to understand their needs, explore the challenges they are facing, work to resolve these issues both with the customers are across the organization.

**Responsibilities**:
Engage

Explore
- Research client inquiries, accurately interpret transaction activity, and work to resolve concerns impacting their business.

Resolve
- Liaison with other departments within the organization to resolve complex customer inquiries.

Connect
- Assist with risk management and transaction trace requests.

**Keys to Success**:
Friendly, professional, and outgoing; passion for detail; desire to learn new tasks & systems

**What do you need to bring**:
**Education**: High School Diploma Required; Business Diploma is an asset

**Language**: Fluent in English & Spanish (verbal & written)

Experience related service field

**Technical**: Computer experience with Internet, MS Word, Excel, Outlook, and MS Access (database). Ability to type 25 words per minute.

**Benefits**:
Healthcare
- Company-funded health, dental, and vision insurance

Financial Security - Profit Sharing, Savings Fund, and Life Insurance

Everyday living
- Paid vacation, Vacation & Christmas Bonus; Food allowance and coupons and much more.

Location

PayPal provides a hybrid working solution, where employees work from home with the flexibility to come to office as needed for training and special events. A dedicated working space free of distraction and background noise is required.

Technical Requirements

High-speed internet with a direct connection delivering a minimum of 100 Mbps download and 50 Mbps upload.

Hours

Full-time position offering a variety of shift timings, ranging from early morning, afternoon, evening, and overnight shifts, on weekdays, weekends, and holidays with overtime compensation.

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