Venmo- Bilingual Customer Service Specialist

hace 6 meses

Miguel Hidalgo, México Operadora PayPal de México S. de R.L de C.V. A tiempo completo

Our customer operations team is offering opportunities for smart, experienced, customer-focused ninjas. If service is your passion and you share our values for diversity, creativity, and equal opportunity, we'd like to hear from you.

At PayPal, we LOVE our customers and are looking for bright, talented individuals who are as passionate about our customers as we are.

A teammate within Venmo Customer Solutions exhibits strong communication skills. Excels at customer interaction exhibits creativity and skill in delivering practical solutions and thrives in quick-paced and collaborative team environment. You will:
Your way to Impact
- Research: Understand the issues behind a customer inquiry
- Resolve: Use problem solving, analytics, and intuitive skills to follow logic and offer good solutions
- Innovate: Proactively look for ways to improve internal processes

Keys to success
- Team player - We win as a team
- Excellent communicator - A natural at engaging and connecting
- Driven by curiosity - Self-started with continual interest in learning
- Work hard / play hard - Enjoys a fast paced yet fun working environment
- Ability to work independently while making sound business decisions on case information
- Has passion for Customer Service and helping clients

In your day-to-day role you will
- Provide world class customer service
- Try all avenues to solve a customer's issue, but if you can't, explain the why with an empathetic ear
- Educate our customers on how to use Venmo to send and receive payments

What do you need to bring
- Fluent in English, written and verbal
- Education: High school diploma or equivalent
- 1 -year experience in a role that put you in direct contact with consumers. Financial services and/or call center experience is a big plus.
- Some experience working remotely would be advantageous.

At PayPal we are driven by 12 leadership principles & some of which are very important for a Customer Services role:
Do the right thing: We always operate with integrity, treating each other and our customers with respect

Be a customer champion: Be a trusted partner and & provide a seamless experience to our customers

Learn every day: We ask why, embrace a growth mindset and seek to learn continuously.

**Benefits**:
Healthcare
- Company-funded health, dental, and vision insurance

Financial Security - Profit Sharing, Savings Fund, and Life Insurance

Everyday living
- Paid vacation, Vacation & Christmas Bonus; Food allowance and coupons

Location

Pal provides a hybrid working solution, where employees work from home with the flexibility to come to office in Mexico City as needed for training and special events. A dedicated working space free of distraction and background noise is required.

Technical Requirements

High-speed internet with a direct connection delivering a minimum of 100 Mbps download and 50 Mbps upload.

Hours

Full-time position offering a variety of shift timings, ranging from early morning, midday, afternoon, evening, and overnight shifts, on weekdays, weekends, and holidays.

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