Customer Account Specialist

hace 7 meses

Miguel Hidalgo, México PepsiCo A tiempo completo

Overview:
**We Are PepsiCo**

Join PepsiCo and dare to transform We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries. In PepsiCo Mexico is one of the most important consumer products companies in the country. Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

Know a little more: PepsiCoJobs

Join PepsiCo, dare to transform.

**Responsibilities**:
**The Opportunity**

The Customer Account Specialist (CAS) will own accurate order execution and management through the value chain and lead professional, solution-oriented communication with both internal and external business partners. This person will be responsible for end-to-end customer order management of PepsiCo products for assigned customers from receipt through delivery to customer warehouses and/or stores. CAS will be accountable for quality of customer service and driving compliance to KPIs related to team’s customer network, including, but not limited to improved fill rates, on-time delivery, bracket compliance and waste mitigation.

**Your Impact**

As GBS Customer Account Specialist your functions would consist of:

- Manage customer orders from receipt through delivery to customer warehouses/stores ensuring order accuracy and timely release to distribution center - orders submitted with normal lead time released to the warehouse within 2 hours and all communications from internal and external business partners responded to within 2 hours - executing actions.
- Identify and resolve order level issues, including, but not limited to product fulfillment, on-time delivery, customer transportation, allocations, quality/freshness - executing actions.
- Provide proactive communication to customer, sales and key leadership stakeholders to share order status, product availability, warehouse/transportation delays and recovery timing - executing actions.
- Monitor data integrity between PepsiCo and customer systems to support timely and accurate order generation to deliver key business initiatives including promotions, innovation launches, discontinuances, seasonal/limited time offerings and item attributes (product weight, unit of measure, TI/HI) - executing actions.
- Collaborate cross functionally partnering with customer and internal stakeholders to reconcile supply chain challenges, replenishment and/or forecasting gaps and drive productivity increasing payloads, reducing loose case pick and mitigating deductions/returns - executing actions.
- Ensure clear understanding of assigned customers’ agendas and track performance trends - executing actions.
- Keep CIC Associate Manager informed and abreast of any customer service issues that could warrant further discussion and require support - executing actions.

**Who Are We Looking For?**
- 6 months + of Customer Service experience
- Written & Verbal Fluency in English
- BA/BS degree with 2 plus years of experience in Order Management, Inventory Replenishment, Demand or Supply Planning, Logistics, Procurement, Supply Chain or Customer Service
- Strong written and verbal communication skills with the ability to adapt style to needs of audience.
- Strong problem solving, issue resolution, influencing and prioritization skills.
- Critical thinking skills with analytical and continuous improvement mindset
- Ability to develop and improve customer relations.
- Innovation mindset with ability and willingness to adapt and integrate new technology, processes, and ideas to drive efficiency.
- Proficiency in MS Office suite (Excel, Word, Outlook, Power Point)
- Learning agility with ability to quickly learn SAP and Tableau

Qualifications:
**What can you expect from us**:

- Opportunities to learn and develop every day through a wide range of programs.
- Internal digital platforms that promote self-learning.
- Development programs according to Leadership skills.
- Specialized training according to the role.
- Learning experiences with internal and external providers.
- We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
- Financial wellness programs that will help you reach your goals in all stages of life.
- A flexibility program that will allow you to balance your personal and work life, adapting your w

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