Voip Support Engineer

hace 6 días


México Wildix A tiempo completo

Wildix is the first 100% secure, easy-to-use, professional web-based UC&C system, recognized as a Niche Player by Gartner® Magic Quadrant for Unified Communications as a Service.

Wildix is looking for a VoIP Support Engineer.

**RESPONSIBILITIES**:

- Serves as a key technical resource for Wildix partners in regard to support requests.
- Performs direct support functions for Wildix partners via working open tickets.
- Ensures good communication with partners about the status of open tickets and is responsible for managing their tickets from beginning to end.
- Creates strong working relationships with the partners and as such, provides insight into partner needs/desires related to the Wildix product line and processes.
- Supports local Wildix personnel with desktop, local network and other local office needs as required.
- Serves as liaison to Wildix to ensure relevant customer/partner feedback on product and process improvements is considered.
- Engages in working sessions with partners to resolve issues and ensures knowledge transfer during these working sessions to enable partners to grow their knowledge base on the Wildix product line.
- Provides field engineer training to partner technicians as required.

**EXPERIENCE / QUALIFICATIONS**:

- Experience deploying and/or supporting VoIP network or systems required
- IP Telephony and Unified Messaging (UM) preferred
- VoIP call flow and RTP analysis capabilities
- 1 - 2 Years of Experience in related role or technology
- Experience with networking to include but not limited to routing, DNS, DHCP, VLANs, QOS, firewalls, etc
- Experience with linux at least at a user level. Linux administration skills are a big plus

**REQUIRED SKILLS**:

- Knowledge of SIP/VoIP networks/systems
- Knowledge of network technologies, OSI model, LDAP, DNS, DHCP, VLANs, QOS
- Understanding of linux OS with a minimum of user level skills (command line)
- Knowledge of SQL / MySQL (configuration / support)
- Knowledge of wireshark, tcpdump, ngrep tools

**Travel**: Requires very limited travel

**Salary**: $55,000.00 - $75,000.00 per year



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