Support Engineer

hace 2 meses


Ciudad de México CDMX Audible A tiempo completo

At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.

ABOUT THIS ROLE
Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you are customer-focused with creative problem-solving skills and have experience supporting technology teams this role may be for you. As a member of our team you will have the opportunity to develop your career while supporting Audible’s services, platforms, and unique Activate Caring culture. This is a fantastic opportunity to leverage your communication, technical, and problem-solving skills to impact millions of customers around the world.

As a Support Engineer, you will...
- Provide support activities for these services and regularly work with development teams to establish and improve service support
- Operate with guidance from management and aggressively drive issues to resolution
- Understand the business logic and architecture of supported services to regularly resolve undocumented trouble tickets
- Provide mentoring, training, documentation, and tools to other Support Engineers to enable them to perform support activities
- Regularly contribute to the creation and improvement of all support documentation
- Perform code builds and deployments communicating status regularly before, during, and after each deployment
- Create and interpret metrics that measure support success and service performance
- Help develop and refine operational policies and procedures used by teams and internal customers
- Participate fully and constructively in the planning of team’s work
- Have the ability to write simple and efficient tools to improve operational efficiency
- Learn to contribute to design and development of support tools using software engineering best practices
- Mentor other Support Engineers and are involved with interviewing and onboarding new team members

ABOUT AUDIBLE
Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. Our Hub+Home hybrid workplace model gives employees the flexibility between gathering in a common office space (work from hub) and remote work (work from home). For more information, please visit adbl.co/hybrid.

Basic Qualifications
- 2+ years industry experience in programming and/or technical support roles
- Experience troubleshooting and debugging technical systems

Preferred Qualifications
- Java Programming and Linux Operating System experience
- Demonstrated success as an individual contributor, managing standard operating procedures and internal processes
- Superior team skills in dealing with users at all levels in a team environment
- Exceptional communication, documentation and presentation skills for technical and business audiences


  • Support Engineer

    hace 2 meses


    Ciudad de México, CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    2+ years industry experience in programming and/or technical support roles - Experience troubleshooting and debugging technical systems At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers...

  • Senior Process Engineer

    hace 3 semanas


    Ciudad de México, Ciudad de México The Chemical Engineer A tiempo completo

    Job Title: Senior Process EngineerAt The Chemical Engineer, we are committed to delivering innovative solutions that drive business growth and improve operational efficiency. As a Senior Process Engineer, you will play a critical role in leading process improvement initiatives and developing technical solutions that meet our customers' needs.Key...


  • Naucalpan de Juárez, México Sybex Support Services Llc A tiempo completo

    As a Desktop Support Engineer at Sybex Support Services Llc, you will provide technical support for our clients in a fast-paced environment. Your responsibilities will include troubleshooting desktop systems, printers, and operating problems, consulting and instructing users on hardware and software questions/issues, and collaborating with other IT Services...

  • Senior Process Engineer

    hace 2 semanas


    Ciudad de México, Ciudad de México The Chemical Engineer A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Process Engineer to join our team. As a key member of our manufacturing operations, you will be responsible for leading process improvements and ensuring the stability and efficiency of our production processes.Key ResponsibilitiesLead process improvements and implement changes to reduce variation and improve...


  • Ciudad de México, CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    2+ years industry experience in programming and/or technical support roles - Experience troubleshooting and debugging technical systems At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers...


  • Ciudad de México, CDMX Audible A tiempo completo

    At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with...


  • Ciudad de México, Ciudad de México Gigamon A tiempo completo

    Job Title: Technical Support EngineerGigamon is seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing world-class support to our customers and partners.Key Responsibilities:Deliver top-tier user support experience using SalesForce service cloud software.Interact with...


  • Ciudad de México, Ciudad de México GSB Solutions A tiempo completo

    Job Title: Technical Support EngineerWe are seeking a talented individual to join our team as a Technical Support Engineer.Job Summary: As a Technical Support Engineer, you will be responsible for providing technical support and assistance to our clients and internal teams. You will work closely with our clients to understand their technical needs and...

  • Cloud Support Engineer

    hace 3 semanas


    Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Support Engineer to join our team at Amazon Web Services Mexico S. de R.L. de C.V. As a Cloud Support Engineer, you will be responsible for providing technical support to our customers, leveraging your expertise in cloud technologies to resolve complex issues and improve customer satisfaction.Key...

  • Senior Process Engineer

    hace 1 semana


    Ciudad de México, Ciudad de México The Chemical Engineer A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Process Engineer to join our team at The Chemical Engineer. As a key member of our operations team, you will be responsible for leading and executing projects focused on reducing variation caused by process and/or product design.Key ResponsibilitiesLead and execute projects to improve process efficiency,...


  • Ciudad de México, Ciudad de México The Chemical Engineer A tiempo completo

    At The Chemical Engineer, we believe process excellence is everything.As a Senior Process Engineer - Process Optimization Lead, you will have the opportunity to make a significant impact on our manufacturing operations.You will be responsible for leading process improvement initiatives to reduce variation, improve efficiency, and enhance product quality....


  • Ciudad de México, Ciudad de México Datadog A tiempo completo

    Technical Support Engineer OpportunityMexico City, MexicoWe're seeking a skilled Technical Support Engineer to join our team at Datadog. As a Technical Support Engineer, you'll be responsible for providing top-notch technical support to our customers via multiple channels, including ticketing systems, live chat, phone, and screen sharing tools.Key...

  • Product Support Engineer

    hace 3 semanas


    Ciudad de México, Ciudad de México ENEA A tiempo completo

    About the RoleEnea is seeking a highly skilled Product Support Engineer to join our team. As a Product Support Engineer, you will be responsible for providing technical support and troubleshooting for our products and services.Key ResponsibilitiesProvide technical support and troubleshooting for our products and servicesInvestigate and resolve technical...

  • Support Engineer

    hace 5 meses


    Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    2+ years industry experience in programming and/or technical support roles - Experience with ticket monitoring and troubleshooting/debugging technical systems Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also...

  • Support Engineer

    hace 4 meses


    Ciudad de México Audible A tiempo completo

    Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. ABOUT THIS ROLE Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you...

  • Cloud Support Engineer

    hace 2 semanas


    Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Support Engineer to join our team at Amazon Web Services Mexico S. de R.L. de C.V. As a Cloud Support Engineer, you will be responsible for providing technical support to our customers, leveraging your expertise in cloud technologies to resolve complex issues and improve our services.Key...

  • Mss Support Engineer

    hace 5 meses


    Ciudad de México Ericsson A tiempo completo

    **Our Phenomenal Opportunity**: We are now looking for an Senior Support Engineer that will provide technical Support to our customers. In this role, you will be working with the latest in Technologies IMS & Telecom Cloud, solving and resolving problems/sophisticated issues to stabilize customer networks. The Support Engineer typically interacts with...

  • Cloud Support Engineer

    hace 4 semanas


    Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Support Engineer to join our team at Amazon Web Services Mexico S. de R.L. de C.V. As a Cloud Support Engineer, you will be responsible for providing technical support to our customers, leveraging your expertise in cloud technologies to resolve complex issues and improve customer satisfaction.Key...

  • Senior Support Engineer

    hace 2 semanas


    Ciudad de México, Ciudad de México NTT DATA Services A tiempo completo

    Job Title: L3 Support EngineerWe are seeking a highly skilled L3 Support Engineer to join our team in Mexico. As a key member of our support team, you will be responsible for providing technical support and resolving complex issues.Key Responsibilities:Provide technical support and resolve complex issues through detailed analysis, code fixes, and rigorous...


  • Ciudad de México, CDMX Samsara A tiempo completo

    **Who we are** Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the...