Bss Support Engineer

hace 3 días


Ciudad de México Ericsson A tiempo completo

**About this opportunity**:
We are now looking for a Business Support System Engineer that will provide technical service and support to our customers. In this role, you will solve and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.

The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.

As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are encouraged to work in different cultural environments. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date

Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires to take big responsibility and it is important being able to work independently.

**What you will do**:

- Handle customer issues
- Handle Software Update Management (SUM)
- Provide support in emergencies with customers
- Participating in meetings with customers

***:
**You will bring**:

- Education: Bachelor’s degree
- Proficient english
- Linux knowledge
- IP networking
- Excellent presentation, negotiation and argumentation skills
- Presentation & communication skill
- Delivering results & meeting customer expectations
- Working with people

***:
**It would be a plus if you have**:

- Wireshark
- Signaling Protocols (Diameter, CapV2, CapV3, CS1+)
- Scripting skills (Java/linux shells)
- Virtualization Knowledge Red Hat OpenStack/Vmware (Any certification is a plus)
- Database Knowledge
- Ansible
- ASN decoder
- Cloud Knowledge (Dockers/Kubernetes)
- BSS, FullStack, Mediation & Revenue Manager
- Portuguese

**Why join Ericsson?**:
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next

***:
**What happens once you apply?**:
Click Here to find all you need to know about what our typical hiring process looks like.


  • Bss Support Engineer

    hace 7 meses


    Ciudad de México Ericsson A tiempo completo

    **About this opportunity**: We are now looking for a Business Support System Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks. The...


  • Ciudad de México, Ciudad de México 0360 BSS Mexico A tiempo completo

    About 0360 BSS MexicoWe are a leading company in the development of innovative skin and body care products. Our commitment goes beyond caring for skin, taking responsibility for our consumers, employees, environment, and society.Job DescriptionSkillfully shape the digital world globally for Beiersdorf as an IT Integration Engineer. You will work with...


  • Ciudad de México NetCracker A tiempo completo

    **MEXICO CITY, MEXICO** Junior Application Engineer L2 **What will be your responsibilities?** - Provide post-production support services for the customers, including the following activities: - Identify, prioritize, troubleshoot and resolve incidents in production environments - Ensure SLA compliance **S**kills & Requirements**: - Strong knowledge of...

  • Support Engineer

    hace 3 meses


    Ciudad de México, CDMX Ericsson A tiempo completo

    **Join our Team**: **About this opportunity**: At Ericsson, we are seeking a knowledgeable and dedicated Support Engineer to join our team. In this pivotal role, you will be charged with providing data-driven solutions to customer reported issues in line with set processes and Service Level Agreements. The role involves identifying, isolating, and resolving...


  • Ciudad de México, CDMX Megaport A tiempo completo

    **About Megaport** Megaport has transformed the way IT gets connected. We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We're also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies. Megaport is a publicly traded company on the Australian Stock...


  • Ciudad de México, Ciudad de México 0360 BSS Mexico A tiempo completo

    About 0360 BSS MexicoWe are a dynamic team at Beiersdorf Shared Services HUB in Mexico City, driving innovation and excellence in IT solutions for our global brands.As a Senior SAP Sales Consultant, you will be part of our proactive business enabler team, co-creating value for our brands, functions, and markets by delivering innovative, reliable, and...

  • Support Engineer

    hace 7 meses


    Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    2+ years industry experience in programming and/or technical support roles - Experience with ticket monitoring and troubleshooting/debugging technical systems Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also...


  • Ciudad de México, Ciudad de México Carrier A tiempo completo

    Job OverviewWe are seeking a highly skilled Customer Support Engineer to join our team at Carrier. In this role, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.ResponsibilitiesAs a Customer Support Engineer, your key responsibilities will include:Assisting...


  • Ciudad de México BlackRock Investments A tiempo completo

    **Data Operations Support Engineer**: **Location**: **Mexico City, Mexico City** Team: **Data Operations** Job Requisition #**:R246913** Date posted**:Dec. 24, 2024

  • Support Engineer

    hace 4 meses


    Ciudad de México, CDMX Audible A tiempo completo

    At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with...

  • Support Engineer

    hace 4 meses


    Ciudad de México, CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    2+ years industry experience in programming and/or technical support roles - Experience troubleshooting and debugging technical systems At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers...


  • Ciudad de México TK Recruitment A tiempo completo

    My client, a dynamic and rapidly growing **international FinTech**, is expanding its presence in Mexico. As part of this expansion, we are actively seeking a highly skilled **Technical Support Engineer** to join their team in CDMX. **_The Role: _** **_To succeed in this role, we expect you to have:_** 1. Bachelors/College Degree in Computer Science,...

  • Udm Support Engineer

    hace 1 día


    Ciudad de México Ericsson A tiempo completo

    **Our Phenomenal Opportunity!**: We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks. The Support...

  • Support Engineer

    hace 3 días


    Ciudad de México Audible A tiempo completo

    Job summary Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. ABOUT THIS ROLE As a Support Engineer, you will... - Own support activities for these services and...

  • ERP Support Engineer

    hace 1 día


    Ciudad Juarez, México WIWYNN MEXICO, S.A. DE C.V. A tiempo completo

    **WIWYNN MEXICO, S.A. DE C.V.** **Solicita**: **ERP Support Engineer** **Descripción y Requisitos** - ERP Support Engineer - **Requirements**: - 1 to 3 years experience working on IT operations - Experience in ERP Systems support (SAP) - Database Management System (Oracle, SQL,My SQL) - PL/SQL - English 75% - Basic project management - Strong...


  • Ciudad de México Audible A tiempo completo

    At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with...


  • Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    3+ years industry experience in programming and/or technical support roles - Experience troubleshooting and debugging technical systems - Experience in Unix or Linux OS - Proficiency in one or more general-purpose programming languages, such as: Java, C/C++, C#, Objective C, Python, JavaScript At Audible, we believe stories have the power to transform...


  • Ciudad de México RAD Data Communications, LTD A tiempo completo

    Location Mexico City, México Roles & Responsibilities Analyze network and equipment configuration problems and defects Interface with 3rd Tier Technical Support, Engineering, Product Management, and other departments to address customer’s issues in the most effective manner Present technical training to co-workers and customers as needed Provide...

  • Support Engineer

    hace 2 meses


    Ciudad de México, CDMX GSB Solutions A tiempo completo

    Important IT company At the Latin American level, growth requires: **Support Engineer** **Job description**: Required Expertise: 8-10 years Experience as a Senior Linux SDE (On-Call experience - Not really required) Strong troubleshooting and problem solving skills Automation experience Strong programming experience (prefer golang and/or python) Strong...


  • Ciudad de México, Ciudad de México Cliecon Solutions, Inc. A tiempo completo

    Job Title: Microsoft Dynamics Product Support EngineerJob Description: As a Product Support Engineer, you will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technical/Product/Business complex problems in Microsoft Dynamics products and manage relationships with those...