Employee Central Success Factors Consultant

hace 1 mes


Desde casa, México GSB A tiempo completo

Important IT company At the Latin American level, growth requires:
**Employee Central Success Factors Consultant -Time OFF**

**Job description**
- Provide second-level support to end users and level 1 support team for ECTO and SFTT Solution.
- Perform configuration that are result of Incidents, Change Request, RITM and SCTasks.
- Collaborate with level 1 technical support team to escalate and resolve complex customer issues.
- Conduct remote troubleshooting sessions with end users to diagnose and resolve technical problems.
- Collaborate with Nestle Time Management Architects team to identify and report software bugs and suggest improvements.
- Provide training and guidance to level 1 technical support team members to enhance their knowledge and skills.
- Stay updated with the latest features and updates of the ECTO and SFTT to collaborate with Nestle Architects and Product Manager for addition to roadmap.
- Assist in testing new system releases, patches, and updates to ensure they are functioning correctly and without any adverse impact on user experience.
- Collaborate with cross-functional teams, such as HR Core, BSI, Payroll etc., to provide support on product enhancements and rollouts.
- Participate in regular team meetings and training sessions to enhance technical knowledge and share best practices.
- Adhere to established service level agreements (SLAs) and prioritize support tickets based on urgency and impact on business operations.
- Maintain a high level of customer satisfaction by ensuring timely and effective resolution of customer issues.
- Continuously improve technical support processes and procedures to enhance efficiency and customer experience.
- Stay updated with industry trends and technologies related to ECTO and SFTT to provide proactive support and guidance to customers.
- Maintain a high level of professionalism, confidentiality, and customer service orientation while interacting with end-users.

**ADVANCED CONVERSATIONAL ENGLISH ESSENTIAL **(Will be evaluated).

**Job type**: Remote.

**Salary**: $73,000 gross.

**Benefits**: Excellent superior benefits.

Postúlate por este medio y comparte tu CV.

Tipo de puesto: Tiempo completo

Idioma:

- inglés avanzado (Obligatorio)

Lugar de trabajo: Empleo remoto



  • Desde casa, México PARTNERS AND MASTERS A tiempo completo

    **¡Únete a nuestro equipo!** **Employee Central Success Factors Consultant** **Actividades**: - Proporcionar soporte de segundo nível a los usuarios finales y al equipo de soporte de nível 1 para la solución ECTO y SFTT. - Colaborar con el equipo de nível 1 en la resolución de tickets de soporte, correos electrónicos y llamadas telefónicas de...


  • Desde casa, México Valtre A tiempo completo

    **Descripción completa del empleo** **Acerca de la empresa** Somos una empresa líder en el sector de tecnologías de la información. Solicitamos un Consultor SAP Sr para trabajar de manera híbrida en Monterrey. Ofrecemos un ambiente de trabajo dinámico y colaborativo, con oportunidades de crecimiento profesional y desarrollo personal para nuestros...

  • SAP Success Factors

    hace 6 meses


    Desde casa, México RH CONSULTORA A tiempo completo

    Importante empresa del Girp de IT se encuentra en búsqueda de talento para la siguiente posición: **SAP Success Factors - Business Analyst** **Requisitos**: Lic. o Ing, en Informatica, Sistemas, y/o equivalente Certificación en success factors Inglés avanzado (conversacional y escrito) Como Analista de Negocio, de 5 a 8 años de experiência en la...

  • SAP Success Factors

    hace 6 meses


    Desde casa, México RH CONSULTORA A tiempo completo

    Importante empresa del Girp de IT se encuentra en búsqueda de talento para la siguiente posición: **SAP Success Factors - Talent Configuration** **Requisitos**: Lic. o Ing, en Informatica, Sistemas, y/o equivalente Certificación en success factors Inglés avanzado (conversacional y escrito) Al menos 6 años de experiência en: Ingeniería/desarrollo...

  • SAP Success Factors

    hace 6 meses


    Desde casa, México ALTUMWARE A tiempo completo

    **SAP SUCCESS FACTORS** **Remoto - Ingles avanzado** - Tu eres el talento que buscamos:_ Conocimientos: - SAP SuccessFactors and data integration - Requirements, analyzing business processes, and ensuring the seamless integration of SAP SuccessFactors - Process Analysis: Analyze existing Talent processes, identify areas for improvement, and recommend...

  • SAP Success Factors

    hace 6 meses


    Desde casa, México SFI A tiempo completo

    **SAP Success Factors - Talent Configuration-HX BIBA** **Requisitos**: - Inglés Avanzado - Grado en Ciencias de la Computación o afines, experiência en desarrollo utilizando lenguajes de programación de alto nível (ASP.Net, SQL, C#, HANA, SAP SuccessFactors). - Experiência en un entorno de TI corporativo, gestión de servicios, y DevOps bajo el marco...


  • Desde casa, México MELIUS SERVICES A tiempo completo

    **Ubicación: Melius Services (Totalmente Remoto) con disponibilidad de viaje en CDMX** **Duración del Proyecto: 11 Meses (con posibilidad de extensión)** ¡Eleva tu carrera a nuevos horizontes con Melius Services, desde donde te encuentres! En Melius Services, estamos buscando un experto Funcional Senior en SuccessFactors Employee Central para unirse a...


  • Desde casa, México Intelligence Knowledge Group SA de CV A tiempo completo

    Somos una empresa de consultoría mexicana cuya misión es ser el mejor socio estratégico de RRHH, inspirando a sus clientes internos a desarrollarse, lograr sus objetivos y hacer crecer su organización, a través de experiências digitales valiosas. Conocemos a nuestros clientes, lo que nos permite ofrecerles un enfoque de negocio para resolver los...

  • SAP Success Factors

    hace 6 meses


    Desde casa, México U hi A tiempo completo

    **SAP Success Factors - Business Analyst** **The opportunity** **To qualify for this role** - Bachelor's degree in a relevant field; additional certifications in business analysis or SAP SuccessFactors preferred - Proven experience as a Business Analyst with a focus on Talent systems, SAP SuccessFactors, and data integration - As a Business Analyst, 5 to 8...

  • SAP Success Factors

    hace 6 meses


    Desde casa, México U hi A tiempo completo

    **SAP Success Factors - Talent Configuration** **Education**: - A degree in Computer Science and/or a business-related degree; or equivalent work experience **Experience**: - 7+ years of engineering/development experience utilizing high level programming languages ( 3rd or 4th generation) like ASP.Net / SQL / C# / HANA/ SAP SuccessFactors. - 7+ years in...

  • SAP B1 Consultant

    hace 6 meses


    Desde casa, México Sky Systems Inc A tiempo completo

    Title - SAP Functional Support Consultant\ Contract length - 8 months **Required**: - SAP Business One - v.10 - HANA version - Most important - Communication skills is important - Dealing with distribution companies - the population is mainly finance and supply chain - Show customer success portion to show what they are doing - 4+ years of...


  • Desde casa, México Hire Latam LLC A tiempo completo

    **HireLatam is a premier recruitment agency that connects exceptional talent in Latin America with outstanding opportunities in the United States. **With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in...


  • Desde casa, México Kyriba A tiempo completo

    It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ About Kyriba: Deployment Execution - Configures and trains Customers on Kyriba modules. Implements business processes and system configuration necessary to meet client requirements. - Effectively applies...

  • Services Consultant

    hace 3 meses


    Desde casa, México Zendesk A tiempo completo

    Job Description Zendesk is at the forefront of Custom Service Software innovation, providing cutting-edge solutions to complex challenges faced by our clients worldwide. We are looking for a seasoned Implementation Consultant to join our Professional Services team. As a Services Consultant at Zendesk, you will play a crucial role in ensuring our customers...


  • Desde casa, México Divelement Web Services A tiempo completo

    (Remote) (Fluent in English) JOB SUMMARY Divelement is a strategic technical partner to clients. We collaborate with like-minded organizations to build and develop technologies, bringing vision to reality. The Customer Success Manager is an integral addition to Divelement’s mighty team; they are the bridge between Revenue and Delivery operations. The...

  • SAP Mm Consultant

    hace 6 meses


    Desde casa, México EPAM Systems A tiempo completo

    **DESCRIPTION**: Join EPAM as a **SAP MM Consultant.** In this role, you'll participate in SAP MM project implementations, provide ongoing technical and functional support for the SAP MM system, and collaborate with internal and external teams to integrate technical solutions. If you have 5+ years of experience in similar roles, proven experience as an SAP...


  • Desde casa, México Mindtech A tiempo completo

    Mindtech is your gateway to exciting and impactful tech projects. We specialize in end-to-end software outsourcing, linking Latin American talent with global opportunities. Our fast, cost-effective approach ensures that our clients receive exceptional service and innovative solutions. With a diverse team of over 70 skilled professionals across Latin America...

  • People Success Partner

    hace 6 meses


    Desde casa, México Kueski A tiempo completo

    **Purpose** This People Success Partner is a “People Scientist” who focuses on collecting and using qualitative and quantitative data to provide insights for hiring, selecting, organizing, onboarding, managing, and developing people. This role operates as an expert in research methodology and experimentation for innovation or continuous improvement in...


  • Desde casa, México Altair Engineering A tiempo completo

    **Transforming the Future with the Convergence of Simulation and Data** **Customer Success Manager (Data Analytics)** Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open,...


  • Desde casa, México Zendesk A tiempo completo

    Job Description We are looking for a highly driven and motivated individual who is passionate about building strong relationships and providing a best-in-class customer experience. Our Customer Success Managers (CSM) consult on a spectrum of Customer Support/Experience (CX) and Employee Experience (EX) solutions from the Zendesk SaaS suite with a wide...