Service & Client Coordinator
hace 1 mes
**Job Title**:Service & Client Coordinator - Administrator
**Department**:Service (Customer Support)
**Reports to**:Customer Support Manager
SKIDATA Group is a global leader in access control solutions. Our solutions are found in ski resorts, shopping malls, major airports, municipalities, sports stadiums, trade shows and amusement parks around the world. Headquartered in Salzburg, Austria, and with 23 subsidiaries around the globe, with approximately 1000 professionals internationally apart of the SKIDATA team. A rewarding career at SKIDATA awaits you
SKIDATA is looking for a **Service & Client Coordinator** to join our Support Center team. This team member will help ensure that our 1000 SKIDATA installations in North America are able to continue operating at their optimal level. This agent will be responsible for supporting customer service activities for enhancing productivity and performing specific regions. Responsible for scheduling all service request orders and preventative maintenance visits and reconciling against all incoming requests to ensure successful completion/response concerning agreed service contracts or priorities. Will assist in ensuring departmental goals are met.
**ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following, but are not limited to:
- Responsible for successful scheduling of service requests and primary point of contact on scheduling concerns, issues, or questions from internal or external customers.
- Effectively and efficiently plan and schedule preventative maintenance visits with the customers to ensure completion within the specified period; ensure departmental goals are met.
- Effectively and efficiently manage the schedule for technicians; assign service request orders appropriately, demonstrating an understanding of the issue at hand.
- Review list of open incidents daily, quoting, ordering requested parts, and follow up in purchase requests; work in conjunction with warehouse staff to ensure delivery of parts to technician/location.
- Review list of open incidents daily, ordering requested parts and follow up in purchase requests; ensure delivery of parts to technician/location as needed, using set procedures; Follow up with supply chain to ensure timely completion of orders.
- Provide customers with accurate schedules and ETA, when required and able; effectively manage the customer expectations; provide updates and follow-up information in a timely matter.
- Contact the customer on issues and concerns regarding any assigned service order and resolve any dispute. Address first level escalations; appropriately escalate higher-level issues to proper personnel; ensure exceptional customer service is maintained.
- Assist with efficiently planning field service technician/engineer's schedule and prepare for unexpected changes. Also, confirm set schedules with the customer, service managers, and Project Managers. Ensure daily service requests are assigned to technicians/engineers in the region.
- Daily audit of service order invoices and properly invoice with the correct billing information and collaboration with the corresponding departments to correct any master data issues or inconsistencies.
- Follow up and address customers feedback or concerns from surveys and escalate to the appropriate department if needed.
**QUALIFICATIONS**
This is an experienced level position within the Service/Customer Support Department.To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- A minimum of 5+ years’ experience working in a service support environment working in a customer service, billing or accounting support role for a mid to large size company. Experience working in a high-volume call center preferred.
- Exceptional customer service skills.
- Solid math skills and the ability to make quick and accurate math calculations is essential for job success.
- Intermediate knowledge or background in accounting.
- Must have strong critical-thinking skills to be able to quickly analyze, isolate and resolve billing issues.
- Proficiency in Microsoft Word, Excel, PowerPoint, and experience using Service Management software or ERP system is a plus.
- Excellent communication skills (verbal and written).
- Fluency in English (verbal and written).
- Fluency in Spanish (verbal and written).
- Willingness and ability to travel.
- Must possess aptitude to learn new technologies.
**EDUCATION / EXPERIENCE**
High school diploma or higher educational degree (Associate’s or BA/BS etc.) in Business or Accounting or related field. A minimum of 5+ years’ experience working in a service support environment working in a customer service, billing or accounting support role for a mid to large size company. Experience working in a high-volume call center preferred. Or an acceptable equivalent combination of education and exper
-
Project Management Coordinator
hace 2 meses
66266, Residencial Santa Bárbara, N. L., México FLSmidth A tiempo completoAll resumes must be in english. Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop the technology and gain the know-how to make that difference, tackling the climate challenge. It’s a big responsibility, and we have committed to do it. We have launched our ambition, MissionZero - enabling our...
-
Service & Client Coordinator - Administrator
hace 2 meses
San Pedro Garza García, N. L., México SKIDATA México A tiempo completoSKIDATA Group is a global leader in access control solutions. Our solutions are found in ski resorts, shopping malls, major airports, municipalities, sports stadiums, trade shows and amusement parks around the world. Headquartered in Salzburg, Austria, and with 23 subsidiaries around the globe, with approximately 1000 professionals internationally apart of...
-
Field Service Coordinator
hace 3 semanas
Santa Clara, México Flowserve Corporation A tiempo completo**Job Summary**:Flowserve Corporation is seeking a skilled Field Service Coordinator to join our team. As a Field Service Coordinator, you will be responsible for coordinating with customers to resolve field issues, warranty complaints, and site commissioning, service, and repair jobs.**Key Responsibilities**: Coordinate with customers to schedule and...
-
Global Forwarding Coordinator
hace 2 meses
México, N. L. C.H. Robinson A tiempo completo**POSITION** SUMMARY** The Global Forwarding Coordinator role is for a conscientious individual with excellent communication and customer service skills. The Global Forwarding Coordinator multi-tasks and prioritizes duties in a fast-paced environment while providing exceptional service. The Global Forwarding Coordinator supports, collaborates and assists...
-
Global Forwarding Coordinator
hace 4 días
México, N. L. C.H. Robinson A tiempo completoAdditional Job Description**We’re C.H. Robinson, one of the world’s largest logistics platforms, and we're looking for our next Global Forwarding Coordinator. Is that you? Are you detail-oriented, service-savvy, and a problem-solver? If so, this might be the perfect role for you.** As a Global Forwarding Coordinator, you will work directly with carriers...
-
Service Desk
hace 5 meses
Santa Catarina, México Open Service A tiempo completoAtención y soporte al cliente básico. Configuración de accesos. Atender tickets por medio de Service Now Mantenimiento correctivo y preventivo de equipos de cómputo Actualización de documentos de inventario Instalación de Periféricos Activación de licencias de Office y antivirus. Configuración de scanners e impresoras por IP Somos una empresa 100%...
-
Agente de Service Desk
hace 18 horas
Santa Catarina, México Open Service A tiempo completo**Descripción** Somos una empresa 100% mexicana con más de 30 años en el mercado brindando soluciones de valor para nuestros clientes en el segmento de las Tecnologías de la Información. Te invitamos a participar en nuestra siguiente vacante: **Agente de Service Desk** **Horario**:lunes a viernes de 8:00am a 6:00 pm. una guardia rotativa 1 sábado al...
-
Representante de Customer Service Pesquería
hace 2 meses
Pesquería, N. L., México Cahemsi Consultoria A tiempo completoEl especialista de servicio al cliente procesará pedidos de clientes, modificaciones, cancelaciones, así como gestionar las consultas de los clientes dando seguimiento a sus órdenes de compra desde la recepción de la orden hasta asegurar el embarque correcto. También se le pedirá que procese las quejas en varios canales de comunicación. **Principales...
-
Account Coordinator
hace 18 horas
San Pedro Garza García (Jesús María), N. L., México C.H. Robinson A tiempo completo**POSITION** SUMMARY** The Account Coordinator is responsible for delivering a quality customer experience, building customer relationships, and managing process execution for existing C.H. Robinson customers. This role will partner with operations, supply, and/or capacity resources as an active member of an account team to ensure the customer’s...
-
Flowserve Inventory Coordinator
hace 2 semanas
Santa Isabel, Baja California, México Flowserve Corporation A tiempo completoFlowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. We are committed to building a more sustainable future to make the world better for everyone. As an Inventory Coordinator, you will be responsible for the input, output, control, and verification of materials in the inventory, ensuring the...
-
Service Desk
hace 5 meses
Santa Catarina, México Open Service A tiempo completoActividades Atencion a solicitudes de usuarios final por medio de llamada, correo, WhatsApp, teams, etc. Asegurar el registro del 100% de los casos recibidos por los usuarios de servicio. Apoyar en el seguimiento, escalación y evaluación de los servicios Notificar la existencia de las solicitudes, incidentes y problemas de los Usuarios a Áreas de 2ndo....
-
Hse Coordinator
hace 1 mes
San Luis Potosí, S. L. P., México Gestamp A tiempo completoHSE Coordinator **Ubicación**:Gestamp San Luis Potosí, MX, Gestamp Sa**Fecha**:11 oct. 2024HES COORDINATOR **HSE COORDINATOR** **Role Summary** Comply with legal, corporate and client requirements regarding Safety, Health and the Environment. **Key Responsibilities** - Comply with legal, corporate and client requirements regarding Safety, Health and the...
-
Costumer Service
hace 2 meses
San Pedro Garza García, N. L., México GRUPO DAVINA SA DE CV A tiempo completoEmpresa Líder en su Giro Solicita: CUSTOMER SERVICE REPRESENTATIVE **Perfil**: Carrera Profesional Terminada Ingles Avanzado (Requisito indispensable ) Preferente manejo de Oracle Principales **Responsabilidades**: Seguimiento de las órdenes de compra y pedidos de los clientes, USA Y LATAM, proporcionar estado y actualización de las órdenes y...
-
Team Leader Service Plus
hace 1 semana
García, N. L., México Daimler Truck North America A tiempo completoremote type- Onsite- locations- García, NLE MX- time type- Full time- posted on- Posted Yesterday- time left to apply- End Date: November 11, 2024 (5 days left to apply)- job requisition id- DT-13143- At Daimler Truck group we are one of the world's largest commercial vehicle manufacturers, with over 40 production sites around the globe and more than...
-
Scheduling Coordinator
hace 1 semana
San Pedro Garza García, N. L., México Steelcase A tiempo completoWe are hiring a **Scheduling Coordinator** who will be responsible for meeting customer commitments and ensuring that the customers perspective is the driving force behind business decisions. **What You Will Be Doing**: - Will work with the team and immediate supervisor to assess options for schedule improvement when an easy solution cannot be achieved. -...
-
Logistic Coordinator
hace 2 meses
Ciénega de Flores, N. L., México Johnson Controls International A tiempo completo**What you will do?**: ***: **Under the general direction of the Materials Manager, ensure the flow of raw material and finish goods with their respective legal compliance in customs and international trade. The basic objectives of this position are to ensure the arrival of the merchandise on time, control of transportation costs, customs...
-
Técnico de Soporte de TI
hace 2 semanas
Santa Catarina, Nuevo León, México Open Service A tiempo completoEn Open Service, buscamos un profesional apasionado por la resolución de problemas de TI que se integre a nuestro equipo de soporte en sitio.Responsabilidades:- Llevar a cabo análisis y soluciones para incidencias de hardware y software.- Proporcionar soporte técnico a nuestros clientes a través de llamadas y correos electrónicos.Requisitos:- Al menos 6...
-
Agente de Servicio Al Cliente Bilingüe
hace 2 meses
64650, Santa María, N. L., México Global Consults agencia de reclutamiento A tiempo completoCall Center que se ha destacado en el ámbito de los centros de contacto. Con operaciones en Monterrey, se dedica a ofrecer servicios de atención al cliente en varios idiomas, asegurando siempre la más alta calidad. **Fecha de ingreso: Lunes 30 de Septiembre** Vacante disponible: Customer service 8 vacantes disponibles - **Campaña médica**:_ brindarás...
-
Customer Service Representative
hace 4 semanas
San Pedro Garza García, N. L., México GRUPO DAVINA SA DE CV A tiempo completoEmpresa Líder en su Giro Solicita: CUSTOMER SERVICE REPRESENTATIVE **Perfil**: Carrera Profesional Terminada Ingles Avanzado **(Requisito indispensable )** Preferente manejo de Oracle Principales **Responsabilidades**: Seguimiento de las órdenes de compra y pedidos de los clientes, USA Y LATAM, proporcionar estado y actualización de las órdenes y...
-
Hse Coordinator
hace 1 mes
San Luis Potosí, S. L. P., México Gestamp A tiempo completoHSE Coordinator **Location**:Gestamp San Luis Potosí, MX, Gestamp Sa**Date**:Oct 11, 2024HES COORDINATOR **HSE COORDINATOR** **Role Summary** Comply with legal, corporate and client requirements regarding Safety, Health and the Environment. **Key Responsibilities** - Comply with legal, corporate and client requirements regarding Safety, Health and the...