Support Engineer
hace 4 días
**Location****:
Remote, LATAM
As a Support Engineer, your primary responsibility is to ensure the optimal functioning of our products by delivering first-level technical support to end-users and internal support team.
You will actively engage in addressing software-related issues, collaborating with cross-functional teams to contribute to product improvement projects and ensuring prompt fault resolution. Additionally, you will actively contribute to projects aimed at improving business functionality and efficiency.
**What your day will look like**
- Provide first-level technical support in an IDE to locate any affected code and suggest solutions for a more senior team member’s review, feedback, and approval.
- Communicate effectively with internal team members, keeping them informed of issue resolutions and task updates.
- As time permits, you will work on operational projects in our engineering backlog.
**What we are looking for**
- Proven experience in providing technical support for software products.
- Root Cause analysis, information design, system evaluation skills.
- Strong problem-solving skills and the ability to address technical issues in a timely manner.
- Basic understanding of programming languages, with knowledge in languages such as NodeJs, PHP is a plus.
- Familiarity with software concepts and protocols.
- Familiarity with common frameworks for preferred languages; Laravel, Drupal, Django, RoR, SailsJS, ReactJS.
- Good communication skills, both written and verbal with proficiency in spoken English.
- Ability to collaborate effectively within a team and across different departments.
- Customer-centric mindset with a focus on delivering high-quality service.
- Adaptability and willingness to learn new technologies as required.
**About OTTera**
At OTTera, we are actively seeking enthusiastic individuals to join our dynamic team. We welcome those who are passionate about contributing fresh perspectives, enhancing our capabilities to execute ongoing projects, and embracing the ever-changing challenges of our industry. Be a vital part of our mission to shape the future of content through our agile methods, strategic foresight, and expertise in this field.
Our core team is headquartered in heart of Los Angeles, and we have multiple team members around the world, including Mexico City, Sao Paulo, Delhi, New York, Paris, Dubai, Shenzhen, Cape Town, London, and Montevideo.
**Culture**
We pride ourselves on diversity and working with a worldwide team of people from different backgrounds. We have a very collaborative engineering team — we have formal standups twice a week, but also frequent informal standups and rubber-duck sessions to help chat through those sticky little issues we all run into. This is a fast-paced, dynamic environment — there are a lot of moving parts and a lot of different initiatives going on at once. Looking for folks that are organized, flexible, able to self-direct, ask the necessary questions, and help us keep building this amazing rocket as we’re flying it
-
Support Engineer
hace 3 meses
Ciudad de México, CDMX Audible A tiempo completoAt Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with...
-
Support Engineer
hace 3 meses
Ciudad de México, CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo2+ years industry experience in programming and/or technical support roles - Experience troubleshooting and debugging technical systems At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers...
-
Cloud Support Engineer Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completoAbout the RoleWe are seeking a skilled Cloud Support Engineer to join our team at Amazon Web Services Mexico S. de R.L. de C.V.As a Cloud Support Engineer, you will be responsible for solving complex technical issues and providing exceptional customer support to our clients.
-
Support Engineer
hace 4 semanas
Ciudad de México, CDMX GSB Solutions A tiempo completoImportant IT company At the Latin American level, growth requires: **Support Engineer** **Job description**: Required Expertise: 8-10 years Experience as a Senior Linux SDE (On-Call experience - Not really required) Strong troubleshooting and problem solving skills Automation experience Strong programming experience (prefer golang and/or python) Strong...
-
Support Engineer, Audible
hace 1 mes
Ciudad de México, CDMX Audible A tiempo completoAt Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with...
-
Support Engineer, Audible
hace 1 mes
Ciudad de México, CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo2+ years industry experience in programming and/or technical support roles - Experience troubleshooting and debugging technical systems At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers...
-
Support Engineer
hace 3 semanas
Ciudad de México, CDMX Tesys 21 A tiempo completo**Support Engineer** - Zona de trabajo: Ciudad de México **(presencial)**: - Escolaridad: Ing. en sistemas o a fin. - Ingles**:avanzado** - **We look for**:_ - 8+ years Experience as a Senior Linux SDE, systems administrator or devops engineer. - Automation experience - Programming experience (Golang and/or Python) - Configuration management experience...
-
Support Engineer
hace 6 meses
Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo2+ years industry experience in programming and/or technical support roles - Experience with ticket monitoring and troubleshooting/debugging technical systems Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also...
-
Mss Support Engineer
hace 6 meses
Ciudad de México Ericsson A tiempo completo**Our Phenomenal Opportunity**: We are now looking for an Senior Support Engineer that will provide technical Support to our customers. In this role, you will be working with the latest in Technologies IMS & Telecom Cloud, solving and resolving problems/sophisticated issues to stabilize customer networks. The Support Engineer typically interacts with...
-
Customer Support Engineer
hace 3 semanas
Ciudad de México, Ciudad de México Carrier A tiempo completoJob OverviewWe are seeking a highly skilled Customer Support Engineer to join our team at Carrier. In this role, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.ResponsibilitiesAs a Customer Support Engineer, your key responsibilities will include:Assisting...
-
Technical Support Engineer
hace 4 meses
Ciudad de México, CDMX Samsara A tiempo completo**Who we are** Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the...
-
Technical Support Engineer
hace 3 meses
Ciudad de México, CDMX Legion A tiempo completo**Technical Support Engineer**: **Remote, Mexico City or Monterrey**: **JOB OVERVIEW** As a Technical Support Engineer, you will provide enterprise-grade assistance to Legion customers. You will diagnose and troubleshoot software issues and assist customer administrators & users through end-to-end resolution. **RESPONSIBILITIES AND DUTIES** **Troubleshoot...
-
Technical Support Engineer
hace 6 meses
Ciudad de México TK Recruitment A tiempo completoMy client, a dynamic and rapidly growing **international FinTech**, is expanding its presence in Mexico. As part of this expansion, we are actively seeking a highly skilled **Technical Support Engineer** to join their team in CDMX. **_The Role: _** **_To succeed in this role, we expect you to have:_** 1. Bachelors/College Degree in Computer Science,...
-
Network Support Engineer
hace 2 meses
Ciudad de México, Ciudad de México Cisco Meraki A tiempo completoJob SummaryCisco Meraki is seeking a highly skilled Network Support Engineer to join our team. As a Network Support Engineer, you will provide exceptional technical support for our growing client and partner base. You will investigate and resolve problems for the entire Meraki product line, including our wireless access points, security appliances, switches,...
-
Auth0 Developer Support Engineer
hace 3 meses
Ciudad de México, CDMX Okta A tiempo completo**Get to know Okta** Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...
-
Auth0 Developer Support Engineer
hace 3 meses
Ciudad de México, CDMX Okta A tiempo completo**Get to know Okta** Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...
-
Technical Support Engineer, Auth0
hace 2 meses
Ciudad de México, CDMX Okta A tiempo completo**Get to know Okta** Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...
-
L2 Production Support Engineer
hace 3 meses
Ciudad de México, CDMX Capgemini A tiempo completo**RH**:Héctor Hernández **Position: L2 Production Support Engineer** **Location**:any state of Mexico **Industry - Sector**:Financial Services - Banking **What you’ll do?** - L2 Production Support **What you’ll bring**: - Experience as a L2 support engineer - Good communication skills with ability to articulate the technical and functional...
-
Support Engineer
hace 2 meses
Ciudad de México, CDMX Qualtrics A tiempo completoAt Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...
-
Technical Support Engineer
hace 4 semanas
Ciudad de México, Ciudad de México Avaya A tiempo completoAbout the OpportunityAre you a skilled technical professional looking for a challenging role? We are seeking a highly motivated and experienced Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing remote support to customers with Avaya communication systems. You will troubleshoot issues, identify...