Customer Advisor

hace 6 meses

Zapopan, México Oracle A tiempo completo

The **Education Consultant **plays a critical role in achieving this objective. They work closely with customers to help them build product knowledge, increase user adoption and achieve ROI. They do this by designing and delivering high-quality, process-based tailored training that promotes NetSuite standard processes. This Education Consultant role will focus primarily on customers who are currently implementing NetSuite but may also deliver training to Partners and our existing customers.

The **Education Consultant **works in a high-energy and dynamic environment, delivering training to multiple customers in a variety of industries. This position is responsible for the delivery of instructor-led onsite and virtual end-user training.

The **Education Consultant **works in partnership with the implementation team to assess customer training needs, develop custom curriculum and materials (written and elearning tutorials), and deliver quality training to ensure optimal user adoption. Education Consultants may deliver additional services such as Train the Trainer, Pre-UAT Training and Post Go Live Support Training.

All **Education Consultants **will learn the fundamentals to work with our customers to train them on our solutions that are specific to multiple industries.

Career Level - IC2

**Responsibilities**:

- Deliver customer-specific End User Training including pre-go-live, Train the Trainer, pre-UAT and go-live support training based on the implementation project scope for a customer.
- Advise customers how to make best use of their learning subscription and develop a strategy (Learning Action Plan) to combine eLearning with live training to maximize end user adoption.
- Recommend best practices from a user adoption, training, and business management perspective.
- Learn and deliver training for Mexico and Colombia localizations of NetSuite and provide training and advising to support customers throughout Latin America and US/Canada.
- Take full ownership of multiple concurrent customer training projects. Interact with customers as needed for logistics, knowledge transfer and follow-up
- Deliver live instructor-led training sessions onsite at customer locations and in a virtual, interactive online environment.
- Deliver webinars and webinar series to a broad customer base.
- Participate in customer training requirements definition and training scoping conversations.
- Participate in the development of new offerings and improvement to processes, providing feedback and suggestions to education program management.
- Keep up to date on current and new product rollouts to ensure functional and technical knowledge, as well as training and presentation skills are continuously upgraded.
- Incorporate learning industry best practices and techniques in daily engagements. Adhere to Education Services Delivery methods, processes, procedures, and policies in the development and delivery of education services.

**Qualifications/Skills**:

- **Minimum 2 years in the technology industry**:

- **1+ years of experience in a functional training or consultative role with emphasis on technology and business process training development, design, and delivery**:

- **Strong presentation, training and group facilitation skills; familiar and competent with audience-engagement methods and techniques appropriate for all types of audiences**:

- **Understanding of common industry standards as related to ERP along with standard business practices as related to Accounting (Accounts Receivable, Accounts Payable, General Ledger, Fixed Assets), Inventory Management (Purchasing, Fulfillment, Warehouse Management) and/or Software/Services management functions (Revenue Recognition, Project Management, CRM).**:

- **Ability to advise the customer and showcase the importance of their training strategy.**:

- **Drive value with the customer.**:

- **Excellent time management skills, with the ability to manage multiple demands and reprioritize as customer timelines shift.**:

- **Highly adaptable and open to change so that you can best serve the needs of your customers.**:

- **Excellent written and verbal English and Spanish skills that can be applied to documentation development, curriculum review, delivery, and all communication.**

**(Guadalajara, Mexico)**

**Language Requirement**:

- **Full Professional Proficiency in English and Spanish.**:

- **Proficiency in Portuguese an asset, but not required.**

**Travel**:

- **The position will deliver on-site training upon request, up to 40%
**OTA-LAD-AFIRMM**

El Consultor de Educación desempeña un papel fundamental en el logro de este objetivo. Trabajan en colaboración con los clientes para ayudarles a crear conocimientos de productos, aumentar la adopción por parte de los usuarios y lograr el rendimiento de la inversión. Para ello, diseñan y ofrecen una formación personalizada basada en procesos de alta calidad que promueve las mejores prácticas de NetSuite. Este rol de Consulto

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