Customer Service Ambassador
hace 5 días
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Kemin. The ideal candidate will possess excellent communication skills, be able to multitask, and have a strong analytical mindset.
Key Responsibilities:
- Provide exceptional customer service through daily communication with customers, sales, warehouse, and finance teams.
- Accurately enter orders, process shipments, and update product price lists.
- Collaborate with the Commercial team to provide sales support and identify opportunities for growth.
- Monitor inventory levels at customer locations and assist in maintaining sufficient stock levels.
- Review Accounts Receivable reports and inform customers of past due account status.
- Generate invoices, accrue for rebates, commissions, and other applicable discounts and withholdings.
- Record and rectify customer complaints with supervision.
- Return goods authorization with approval.
Requirements:
- High school diploma; preferable bachelor's degree in Finance, Administration, Commerce, or Logistics.
- 3-5 years of professional experience as a customer service representative, order entry advisor, Tax Billing, and logistics.
- Fluent in English and Spanish.
- Strong analytical and problem-solving skills.
- Excellent written and oral communication and interpersonal skills.
- Proficient in MS Office programs.
- Experience with ERP systems.
About Kemin:
Kemin is a privately held, family-owned-and-operated company with over 2,800 global employees and operations in 90 countries. We are committed to using applied science to improve the quality of life for over half a century.
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