Customer Service Representative I

hace 1 mes

Tecate, México Laboratorios Scantibodies S.A de C.V A tiempo completo

Receive and respond to correspondence and phone calls from customers, including entering customer orders, researching information and tracking progress of orders.

Be responsible for customer service to a variable number of directly assigned customers and be prepared to assume representation for additional customers, both as new assignments and “unassigned” customers.

Be familiar with the top 10-20 products and top 30-50 customers of SLI.

Be familiar with the product lines of the various production departments within SLI (i.e., who makes which products for order processing and technical support questions.)

Receive, review and enter into record customer specifications, assuring proper review and approval by production, QA and other appropriate personnel.

Train on and remain current on SOP’s for Front Office/Customer Service.

Participate in weekly (or as scheduled) Customer Service Meetings.

Offer assistance and support to front office tasks as may be appropriate and

requested from time to time (i.e., answer incoming phone calls, assist with mass mailings, etc.).

Assist in the drafting of documentation (MMD’s, SOP’s, etc.) as appropriate.

Able to read, write and speak English and Mandarin Chinese.

Regular, reliable and predictable attendance.

May perform other job related duties as assigned.

May be assigned to any Scantibodies location for any period of time.

May be required to perform other duties as assigned by supervisor. This may include

duties in another department or outside your normal scope of work.

**Equipment Used**:
Multi-line Phone System

Personal Computer

General Office Equipment

Company Vehicle

**Job Specifications**:
Languagues: Chino mandarin, English, Spanish.

Tipo de puesto: Tiempo completo

Sueldo: $1.00 - $2.00 a la semana

Lugar de trabajo: Empleo presencial

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