Customer Service Manager II
hace 1 mes
The Customer Service Manager II will be responsible for managing customer accounts and serving as the primary point of contact between multiple manufacturing facilities and customer accounts, both internally and externally.
Key Responsibilities Include:
- Communicating all customer concerns and goals to the relevant site
- Complete ownership of the customer experience, from order received to product shipped
- Working with the site to turnaround customer requests and inquiries in a timely fashion
- Delegating technical issues to the appropriate individuals or functions
- Closing collaboration with Operations, Quality, PLM, RAMs, and SAMs to ensure optimal customer experience
Bachelor's degree in a related field preferred
5+ years' directly related experience in lieu of education
3+ years' experience in customer service management preferred
Level II RequirementsBachelor's degree in a related field preferred
8+ years' directly related experience in lieu of education
5+ years' experience in customer service management
Skills and AbilitiesCollaborative team member with strong communication skills
Good organization and time management skills
Able to work under pressure
Proficient with computers
Working Conditions and Physical DemandsThis is an office environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
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