Associate Customer Success Executive

hace 3 meses

Juárez CDMX, México Thomson Reuters A tiempo completo

**Associate Customer Success Executive**:
Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you

Join our team to lead renewal and simple upsell sales motions for existing accounts and driving retention during the renewal window.

**About the Role**

In this opportunity as an **Associate Customer Success Executive** **,** you will:

- Drives renewal, achieves retention targets and upsell opportunities within the contract renewal window
- Helps customers realize value
- Covers lower complexity deals which cannot be delivered digitally
- Handle escalations from Digital Chat Assist (DCA) related to renewals
- Coverage is through virtual channels, with no travel
- Closes renewals and upsell opportunities for assigned accounts and/ or geography
- Support low-touch customers with end-to-end renewal motion (supported by digital tools, autorenewal and self-serve options)
- Manage high-risk low-touch accounts to reduce likelihood of churn and, ideally, drive growth
- Generate qualified leads for cross-sell / complex upsell to be handed off to Sales Executives
- Identifies the best virtual channel for engagement with customers
- Supports in developing and executing account and / or territory growth strategies.
- Possesses core knowledge across products within the subsegment and engages Product and/ or Sales Specialists where deep product expertise is required to drive to close.
- Understands specific customer archetypes and needs which are most prevalent within the subsegment and account and/ or territory.
- Handles all escalations from Digital chat Assists.
- Uses an automated and insight-driven Salesforce workflow to progress deals. Enters and maintains clean customer information in Gainsight (if deployed within subsegment) for respective book of customers.
- KPIs include-Nurturing opportunities and moving more renewals outside the ‘digital first’ selling scenarios **:_Revenue $ and growth. Renewal / retention rate (%).Customer Satisfaction / Net Promoter Score.Qualified leads passed to sales (#). Product usage %_**

**About You**

You’re a fit for the role if your background includes:

- Degree-level education or bachelor’s degree equivalent interest / background in accounting, law, or technology.
- Professional with knowledge in a technical discipline or specialization.
- Position for a developing professional building experience in their specialist function.
- Good understanding of roles of relevant functional groups in own area.
- Suggests process improvement following investigative, analytic or diagnostic services.
- 2 years' experience in Customer Success, Customer Service / Support, and / or SaaS implementation
- Basic to intermediate domain of Microsoft Office (PowerPoint, Excel, Word, Outlook.
- Sets priorities to meet deadlines; develops plans to meet short-term objectives.
- Applies a wide range of policies or standards in straightforward situations.
- Identifies and resolves standard technical and operational problems.
- Decisions involve interpretation of data, planning own work, or refining the methods and techniques to be used
- Soft Skills: Strong, clear communications skills—both written and verbal.Building Relationships.Closing Skills.Dealing with Challenges Influence & Persuade.Negotiation.Strong interpersonal skills, sociability, and extroversion. Collaborative, solution-oriented problem-solver

**To apply, please upload your updated resume in English.**

**Location: CDMX**

LI-EG1

**What's in it For You?**

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

- ** Hybrid Work Model**: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
- ** Wellbeing**:Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- ** Culture**: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- ** Learning & Development**: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
- ** Social Impact**: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.
- ** Purpose-Driven Work**: We have a superpow

  • Associate Customer Success Executive

    hace 3 meses

    06600, Juárez, CDMX, México Thomson Reuters A tiempo completo

    **Associate Customer Success Executive**: Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for you. Join...

  • Associate Customer Success Executive

    hace 3 meses

    06600, Juárez, CDMX, México Thomson Reuters A tiempo completo

    **Associate Customer Success Executive**: Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for you. Join...

  • Associate Customer Success Executive

    hace 2 meses

    06600, Juárez, CDMX, México Thomson Reuters A tiempo completo

    **Associate Customer Success Executive**: Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for you. Join...

  • Associate Customer Success Executive

    hace 3 meses

    06600, Juárez, CDMX, México Thomson Reuters A tiempo completo

    **Associate Customer Success Executive**: Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for you. Join...

  • Associate Client Success Executive

    hace 4 meses

    06600, Juárez, CDMX, México Thomson Reuters A tiempo completo

    **Associate Customer Success Executive** Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for you. Join...

  • Associate Client Success Executive

    hace 2 meses

    06600, Juárez, CDMX, México Thomson Reuters A tiempo completo

    **Associate Customer Success Executive** Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for you. Join...

  • Associate Customer Success Executive

    hace 20 horas

    Juárez, México Thomson Reuters A tiempo completo

    **Associate Customer Success Executive**: Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for you. Join...

  • Associate Client Executive

    hace 4 meses

    06600, Juárez, CDMX, México Thomson Reuters A tiempo completo

    **Associate Customer Success Executive** Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for...

  • Associate Client Executive

    hace 1 mes

    06600, Juárez, CDMX, México Thomson Reuters A tiempo completo

    **Associate Client Executive** Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for you. **About the...

  • Customer Success Associate

    hace 4 meses

    Ciudad de México, CDMX Qualtrics A tiempo completo

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...

  • Customer Success

    hace 2 semanas

    Benito Juárez, CDMX, México Job Fit A tiempo completo

    Customer Success - Licenciatura en Administración de Empresas, Administración Hotelera, Marketing, o afine ( Deseable Titulado) - Idioma: Inglés Avanzado (Indispensable) Mínima de 2 a 3 años en puesto similar desarrollando funciones como: - Roles de Customer Success, como soporte al cliente, gestión de cuentas, preferiblemente en sectores de...

  • Senior Manager, Customer Success Manager

    hace 3 meses

    Ciudad de México, CDMX Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Customer Success Director

    hace 2 semanas

    Ciudad de México, CDMX Backbase A tiempo completo

    As a **Customer Success Director - Enterprise** at Backbase, you will play a pivotal role in deepening and expanding strategic partnerships with key enterprise customers across the region. As a trusted advisor, you'll be responsible for nurturing executive-level relationships, guiding customers through every phase of the Backbase journey, and collaborating...

  • Customer Success Account Mgmt Manager

    hace 2 meses

    Ciudad de México, CDMX Microsoft A tiempo completo

    Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success Unit team that helps customers bring together Microsoft’s world class technologies and skills, to accelerate our customers’ ambitions for...

  • Manager, Customer Success

    hace 2 meses

    Ciudad de México, CDMX Gigamon A tiempo completo

    At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots,...

  • Customer Success Consultant

    hace 1 mes

    Ciudad de México, CDMX ERM Group A tiempo completo

    ERM Libryo is a technology company that provides a Platform for organisations to know the applicable sustainability legislation that they need to comply with. This gives the answer to the question “what does the law require of me here and now?” It goes further than just providing a legal library, instead ERM Libryo goes right down to the...

  • Enterprise Customer Success Manager

    hace 4 semanas

    Ciudad de México, CDMX Cyberark A tiempo completo

    **Company Description** About CyberArk**: As an Enterprise Customer Success Manager at CyberArk, you will use your skillset to build key relationships, working closely with Directors/Managers of Security, Security Engineers, Security Architects, and Dev-Ops teams to implement best - in - class Access and Identity products from CyberArk. The E-CSM works with...

  • Executive Manager of Customer Success

    hace 4 semanas

    Juárez, Chihuahua, México North American Production Sharing, Inc. A tiempo completo

    About North American Production Sharing, Inc.We are a leading provider of electronic manufacturing services, and we're seeking an experienced Sr. Program Manager to lead our customer success management team in Mexico.Job Responsibilities:Lead the Customer Success Management organization in Mexico, providing local leadership to the team and representing the...

  • Associate, Technical Customer Success

    hace 3 meses

    Ciudad de México, CDMX Circles.Life A tiempo completo

    **Job Description: Deputy Technical Customer Success Manager** **Location - Mexico** **ABOUT US** Founded in 2014, Circles is a global technology company reimagining the telco industry with its SaaS platform - Circles X, helping telco operators launch and operate successful digital brands through its offerings. Having pioneered a successful blueprint for...

  • Customer Success Executive

    hace 4 meses

    Ciudad de México, CDMX Xepelin A tiempo completo

    Somos una FinTech que busca democratizar los servicios financieros para todo tipo de empresas. Nos apalancamos en la mejor tecnología para crear soluciones ágiles, personalizadas y transparentes. Nuestro objetivo es ser la FinTech B2B más grande de Latam y convertirnos en el CFO digital de todas las empresas en la región. Xepelin nace en Chile en 2019...