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Associate Client Success Executive

hace 1 mes

Juárez CDMX, México Thomson Reuters A tiempo completo

**Associate Customer Success Executive**

Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for you.

Join our team and work with us on our expansion project in Mexico, driving renewal and upsell opportunities.

**About the Role**:
In this opportunity as an **Associate Customer Success Executive**,** you will:

- Closes renewals and upsell opportunities for assigned geography and/or for leads assigned as part of a pooled resource group.
- Identifies the best virtual channel for engagement with customers.
- Validates customer needs, shapes product plans, and drives sales to close.
- Supports in developing and executing territory growth strategies.
- Possesses core knowledge across products within the subsegment and engages Sales Specialists where deep product expertise is required to drive to close.
- Understands specific customer archetypes and needs which are most prevalent within the subsegment and territory.
- Focuses on driving retention and achieving renewal targets by engaging existing customers during the renewal window.
- Uses an automated and insight-driven Salesforce workflow to progress deals.
- Nurture opportunities and move more renewals outside the ‘digital first’ selling scenarios to close for: existing ‘non-named’ account renewals and existing ‘non-named’ incremental sales (upsell)

**About You**

You’re a fit for the role if your background includes:

- Bachelor's degree is a must.
- Experience with accounts retention and managing a book of business.
- 1 - 3 years of experience doing similar activities.
- Excellent verbal and written communication business level (English)
- Customer obsessed, proactive and curious way of thinking.
- Commercial and negotiation experience is a plus.
- Strong interpersonal skills (personable and professional)
- Ability to conduct self in a professional manner
- Agile learners - Ability to learn something new
- Commitment to a schedule that coincides with the customer’s workday
- Intermediate computer skills and ability to navigate software programs such as Microsoft
- Experience in CRM preferred
- Motivated and competitive with a positive attitude.
- Demonstrate the ability to rapidly learn new knowledge and acquire new skills
- Maintain stable performance under pressure (such as time pressure or job ambiguity); handle stress in a manner that is acceptable to others in the organization.
- Display determination, persistence, and patience and be resilient in the face of adversity.
- Software as a Service account management or sales experience
- Experiencing hosting and delivering end-user trainings

**To apply, please upload your updated resume in English.***

**Compensation**: Base salary and a variable compensation that is directly related to your success.

**Location: CDMX**

LI-EG1

**What's in it For You?**

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

- ** Hybrid Work Model**: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
- ** Wellbeing**:Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- ** Culture**: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- ** Learning & Development**: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
- ** Social Impact**: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.
- ** Purpose-Driven Work**: We have a superpower that we’ve never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every d