Customer Operations Specialist
hace 7 días
Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department Overview
Openpath is on a mission to disrupt the access control space. Founded in 2016, launched in 2018, and acquired by Motorola in 2021, our unique touch-less access control features and sleek, sophisticated hardware get employees into the office with just their smartphone, and our cloud-based software makes office management easier than ever.
For this role you will be working in our Customer Operations team under the Customer Experience umbrella. Our Customer Experience team is a fully-distributed team with team members located in the US, Poland, and Mexico.
**Job Description**:
Openpath is hiring a Customer Solutions Advisor to join our Customer Operations team. We are looking for someone who has a strong customer experience background and is not afraid to learn and implement processes to ensure that Openpath customers’ questions and concerns are addressed thoroughly and thoughtfully.
Basic Requirements
What you’ll do and more:- Address customer questions and concerns thoroughly and thoughtfully- Handle a wide array of customer inquiries such as account how-to’s, questions about their bill, request to add/update their license, information on returns or new orders, etc- Perform account-related troubleshooting and solve issues affecting a partner or end-customer’s account- Learn about all the Openpath products and services and have the ability to provide general product/feature support- Master internal processes and serve as an info-source for our Sales and Billing team- Work with different internal teams, as needed, to ensure that every customer ticket is fully resolved
What skills and experience will you bring:
- EDUCATION: BA/BS highly preferred. Will consider those with proven experience.- EXPERIENCE: 3-5 years of professional work experience in customer support, customer success, or hospitality. Access control experience is a plus.- Basic knowledge of Salesforce.- Basic knowledge of Netsuite.- Results-oriented, dependable, and accountable.- Can operate in a fast-paced, entrepreneurial environment.- Highly organized, can juggle multiple competing priorities and tasks.- A strong communicator (verbal, written and interpersonal) with excellent customer facing manner and technique.- Possess a can-do attitude, willing to roll up your sleeves and help outside your specific role as necessary.
Travel Requirements
Relocation Provided
Position Type
Referral Payment Plan
Yes
-
Revenue Operations Specialist
hace 7 meses
Desde casa, México TaxDome A tiempo completoCS Revenue Operations Specialist**About the company**: TaxDome is the #1 practice management platform for accounting firms in the US - we have grown over 100X in the last 5 years and serve tens of thousands of businesses globally with millions of end-clients. **About the team**: We are a US-based SAAS firm targeting the accounting industry. In other words,...
-
Sales Operations Support Specialist
hace 5 días
Desde casa, México Regroup A tiempo completo**Regroup Mass Notification **— a global company with headquarters in Dallas — is growing! We currently have openings for a **Sales Operations Support Specialist**. Regroup believes in working with talented yet humble people who care about our core mission: Keeping communities and organizations safe and informed. This is an entry-level position,...
-
Senior Customer Success Specialist
hace 4 meses
Desde casa, México Beame A tiempo completo**About BEAME Medical Technology Limited**: **Job Summary**: We are currently seeking a motivated and dynamic Customer Success Specialist to join our team. As a Customer Success Specialist, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our valued customers. Your main responsibility will be to provide...
-
Operations Specialist
hace 4 meses
Desde casa, México Icalia Labs A tiempo completo**Elevate Your Career as an Operations Specialist at Icalia Labs** Are you ready to drive operational excellence and client success in a cutting-edge environment? Icalia Labs is on the lookout for a dynamic Operations Specialist who excels in project management and client engagement. This role is your opportunity to become a cornerstone of our innovative...
-
Customer Success Specialist
hace 7 meses
Desde casa, México Frontdesk Anywhere Inc. A tiempo completoMexico Based - Remote **About the role**: Frontdesk Anywhere is an award winning cloud-based property management system for independent hotels and management groups. It provides hoteliers with a platform that streamlines operations, increases revenue and enhances the guest experience. Based in San Francisco with offices worldwide, Frontdesk Anywhere serves...
-
Customer Success Specialist
hace 4 días
Desde casa, México Frontdesk Anywhere Inc. A tiempo completoMexico Based - Remote Frontdesk Anywhere is an award winning cloud-based property management system for independent hotels and management groups. It provides hoteliers with a platform that streamlines operations, increases revenue and enhances the guest experience. Based in San Francisco with offices worldwide, Frontdesk Anywhere serves customers in more...
-
Customer Success Specialist
hace 7 meses
Desde casa, México Frontdesk Anywhere Inc. A tiempo completo**About the role**: Frontdesk Anywhere is an award winning cloud-based property management system for independent hotels and management groups. It provides hoteliers with a platform that streamlines operations, increases revenue and enhances the guest experience. Based in San Francisco with offices worldwide, Frontdesk Anywhere serves customers in more than...
-
Specialist, Cs Product Operations
hace 8 meses
Desde casa, México Hopper A tiempo completoWe are looking for an experienced Product Operations Specialist to join the CS Product Ops team responsible for ensuring that all cloud contact center workflows and systems across Hopper’s Sales Channels are optimized, maintained and continuously improved in the best interest of Hopper’s customers and the agents on the Customer Service team. As a CS...
-
Customer Experience Specialist
hace 6 meses
Desde casa, México Jetstream Hospitality Solutions Inc. A tiempo completo*Customer Experience Specialist Full-time, shift work, Remote stream is searching for - ustomer Experience Specialist to join our dynamic team. We are a rapidly owing onli - travel agency and provider of travel echnology s - tions, offering a range of marketing, eservatio - and channel manage t solutions to connec - You are the customer concierge and...
-
Specialist, Customer Technical Advocate
hace 1 día
Desde casa, México Ciena A tiempo completo**Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...
-
Sales Operations Specialist
hace 7 meses
Desde casa, México TaxDome A tiempo completo**Sales Operations Specialist** TaxDome is the #1 practice management platform for accounting firms in the US - we have grown over 100X in the last 5 years and serve tens of thousands of businesses globally with millions of end-clients. **About the team**: - We are a US-based SAAS firm targeting the accounting industry. In other words, we use technology...
-
Operations Specialist
hace 7 meses
Desde casa, México South Street Designs A tiempo completoWe're on the lookout for an experienced coordinator with experience in eCommerce Operations to join our team and help keep things running smoothly for our jewelry brand. As the Operations Specialist, he/she will handle tasks like managing suppliers, inventory, and purchases, optimizing our processes, and managing OPS-related projects/initiatives. It's all...
-
Customer Experience Specialist
hace 6 días
Desde casa, México Ellucian A tiempo completoTogether we are powering the future of Higher Education: Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,900 customers and reaching over 26 million students in 50+ countries. We are dedicated to helping Higher...
-
Customer and Operations Assistant
hace 7 meses
Desde casa, México Hire Latam LLC A tiempo completo**HireLatam is a premier recruitment agency that connects exceptional talent in Latin America with outstanding opportunities in the United States. **With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in...
-
Customer Success and Review Specialist
hace 7 meses
Desde casa, México J. Blanton Plumbing A tiempo completo**Customer Success and Review Specialist** Company Overview: Join our team at J. Blanton Plumbing, a rapidly growing US-based company. We're seeking a Customer Success and Review Specialist to play a vital role in our marketing team. This position is designed to ensure that every customer feels heard, valued, and satisfied with our services. By focusing on...
-
Sales Operations Specialist
hace 7 meses
Desde casa, México TaxDome A tiempo completo**Sales Operations Specialist** TaxDome is the #1 practice management platform for accounting firms in the US - we have grown over 100X in the last 5 years and serve tens of thousands of businesses globally with millions of end-clients. **About the team**: - We are a US-based SAAS firm targeting the accounting industry. In other words, we use technology...
-
Sales Operations Specialist
hace 7 meses
Desde casa, México TaxDome A tiempo completo**Sales Operations Specialist** TaxDome is the #1 practice management platform for accounting firms in the US - we have grown over 100X in the last 5 years and serve tens of thousands of businesses globally with millions of end-clients. **About the team**: - We are a US-based SAAS firm targeting the accounting industry. In other words, we use technology...
-
Operations and Customer Service Airfreight
hace 6 meses
Desde casa, México Elemento-Rh A tiempo completoGlobal Logistics company is looking for their Guadalajara (Zapopan) branch the position of **Operations & Customer Service - Air Freight (Overnight shift)** This position tracks, traces, and maintains status of Expedited and air shipments via domestic and international transport. This role is responsible for providing customer-specific updates, including...
-
Customer Success Specialist
hace 7 meses
Desde casa, México Station 24 Fitness A tiempo completo**OBJETIVO** Como Customer Success Specialist, tu función principal es asegurar la retención exitosa de clientes a través de renovaciones efectivas y la recuperación de cartera pendiente. Trabajando en estrecha colaboración con los líderes de sucursales y el resto del equipo de Customer Success, utilizarás habilidades de negociación y persuasión...
-
Technical Support Specialist
hace 7 meses
Desde casa, México Ruptela A tiempo completoRuptela is looking for a Spanish and English speaking Technical Support Specialist to join our talented Operations and Customer Experience team! We provide fleet management solutions based on GPS tracking and real-time vehicle monitoring and control. We develop and manufacture full solution and provide it along with in-depth knowledge and support. This way...