Customer Experience Specialist

hace 6 días


Desde casa, México Ellucian A tiempo completo

Together we are powering the future of Higher Education:
Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,900 customers and reaching over 26 million students in 50+ countries. We are dedicated to helping Higher Ed thrive by transforming their institutions to agile, digitally connected campuses that enable student success.

Overview:
A Customer Experience Specialist within Global Support answers, evaluates, prioritizes, and troubleshoots incoming Customer Experience Center (CXC) issues for both internal Ellucian employees and external customer users including troubleshooting issues with Ellucian Customer Center access and navigation, troubleshooting and processing Ellucian Hub Single Sign On issues and requests, and a variety of other types of support issues logged and tracked within ServiceNow.

A successful Customer Experience Specialist can work within department policies and procedures and is able to identify opportunities to implement operational improvements in services and technology. Our goal is to streamline and automate the processes of teams using available tools to continuously improve the customer experience for both internal and external users.

**Where you will make an impact**
- Handles problem recognition, research, isolation, resolution, and follow-up for reported user problems, referring more complex problems and product specific issues to Tier 2, Tier 3, supervisor, or other product teams according to defined processes and procedures.
- Logs and tracks customer interactions using problem management software (ServiceNow) and maintains thorough history records and related problem documentation.
- Coordinating problem resolution with other team members, escalation resources, other Ellucian product support teams, Ellucian cloud teams, and partner companies to ensure open communication of issues and resolutions are achieved in a timely manner.
- Encourage communication of new ideas, solutions, suggestions, and problems through research and implementation of tools and technology to enhance the way we provide services to our employees and customers.

**What will you bring**
- Professional presence and ability to present concepts, status, and solutions appropriately to peers, other Ellucian teams, vendors, and customers.
- Clearly and effectively express ideas verbally and in writing.
- Ability to diagnose and provide detailed steps to reproduce reported issues and coordinate with other internal teams as needed to resolve issues.
- Ability to prioritize tasks and take appropriate action and to work independently.
- Capable of working on multiple projects and priorities in a deadline-driven environment.
- Familiarity with the implementation and use of comprehensive, enterprise-level information management systems or other multi-tier software systems.
- Fluency or strong communication ability (oral and written) in English.
- Strong customer-facing skills and a desire to work with customers who need our help.
- Actively contributing to and working to improve customer self-help through the publication of technically accurate knowledge base articles.

Nice to have (Not required)
Team-oriented individual who values opportunities to build the skills and capabilities of others, a strong sense of the possible, and a real desire to improve customer experience.
Experience using ServiceNow platform is not required and would be a plus.

What makes #Ellucianlife:

- Comprehensive health coverage: family major medical expenses, dental and life insurance.
- Christmas bonus 30 days
- Saving fund
- Monthly food coupon
- 15 workdays vacation
- Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
- 5 charitable days to support the community that supports us
- Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few.
- Parental leave
- Employee referral bonuses to encourage the addition of great new people to the team
- We Foster a learning culture with:

- Tuition Reimbursement Assistance
- Professional development opportunities

LI-AM1

LI-REMOTE



  • Desde casa, México Jetstream Hospitality Solutions Inc. A tiempo completo

    *Customer Experience Specialist Full-time, shift work, Remote stream is searching for - ustomer Experience Specialist to join our dynamic team. We are a rapidly owing onli - travel agency and provider of travel echnology s - tions, offering a range of marketing, eservatio - and channel manage t solutions to connec - You are the customer concierge and...


  • Desde casa, México Beame A tiempo completo

    **About BEAME Medical Technology Limited**: **Job Summary**: We are currently seeking a motivated and dynamic Customer Success Specialist to join our team. As a Customer Success Specialist, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our valued customers. Your main responsibility will be to provide...


  • Desde casa, México Manukora A tiempo completo

    **Who are we?** Join the team at Manukora, the leading brand in the fast-growing Manuka category, with operations in New Zealand and the United States. Founded in 2015, Manukora has rapidly expanded, becoming synonymous with high-quality, ethically sourced Manuka honey. We’re on a mission to treat the world with natural goodness, specializing in the...


  • Desde casa, México Framework Science A tiempo completo

    Framework Science is on a MISSION that focuses on Exploring new technologies and building tomorrow’s Applications. This means we hire TOP Engineers and Designers by providing great benefits and pay so they can focus on solving what’s never been solved before. Our aim is to push the needle of innovation while enabling Technical staff to impact code or...


  • Desde casa, México J. Blanton Plumbing A tiempo completo

    **Customer Success and Review Specialist** Company Overview: Join our team at J. Blanton Plumbing, a rapidly growing US-based company. We're seeking a Customer Success and Review Specialist to play a vital role in our marketing team. This position is designed to ensure that every customer feels heard, valued, and satisfied with our services. By focusing on...


  • Desde casa, México Dealfront A tiempo completo

    **About Dealfront**: We are a remote-first, international SaaS company helping businesses maximise their revenue potential in Europe and the US with our Go-To-Market SaaS Platform. We are the successful merger of Leadfeeder and Echobot, bringing two industry leaders together. What makes us unique? With origins in Finland and Germany, the country with the...


  • Desde casa, México Frontdesk Anywhere Inc. A tiempo completo

    Mexico Based - Remote **About the role**: Frontdesk Anywhere is an award winning cloud-based property management system for independent hotels and management groups. It provides hoteliers with a platform that streamlines operations, increases revenue and enhances the guest experience. Based in San Francisco with offices worldwide, Frontdesk Anywhere serves...


  • Desde casa, México Frontdesk Anywhere Inc. A tiempo completo

    **About the role**: Frontdesk Anywhere is an award winning cloud-based property management system for independent hotels and management groups. It provides hoteliers with a platform that streamlines operations, increases revenue and enhances the guest experience. Based in San Francisco with offices worldwide, Frontdesk Anywhere serves customers in more than...


  • Desde casa, México Frontdesk Anywhere Inc. A tiempo completo

    Mexico Based - Remote Frontdesk Anywhere is an award winning cloud-based property management system for independent hotels and management groups. It provides hoteliers with a platform that streamlines operations, increases revenue and enhances the guest experience. Based in San Francisco with offices worldwide, Frontdesk Anywhere serves customers in more...


  • Desde casa, México Inviso A tiempo completo

    **Employee Experience Specialist** We are seeking an enthusiastic and dedicated Employee Experience Specialist to join our Human Resources team. In this role, you will play a crucial part in fostering a positive and inclusive work environment, and you will be responsible for developing and implementing programs that enhance employee experience and support...


  • Desde casa, México Osmind A tiempo completo

    Osmind is the premier platform for clinicians and researchers advancing new life-saving mental health treatments. Today, mental health disorders are one of the leading causes of death worldwide, especially among young adults, and are tied to shortening lifespans. While there have been developments in new psychiatric medications since the first FDA approval...


  • Desde casa, México Zipdev A tiempo completo

    Zipdev is looking for a talented Customer Experience Associate to join our remote team and collaborate with a US-based client. We are looking for an experienced Customer Experience Associate to work with our client, a women-led team to become a key player in the organization - not only to grow the business but to grow their impact. We are looking for someone...

  • Support Specialist

    hace 7 meses


    Desde casa, México Webxloo, LLC A tiempo completo

    Job Overview: We are seeking a Support Specialist to join our team. The Support Specialist will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires strong communication skills and the ability to analyze and resolve customer issues. **Responsibilities**: - Assist clients with product...


  • Desde casa, México Openpath Security Inc. A tiempo completo

    Company Overview Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. We unify voice, data, video and analytics in one...


  • Desde casa, México Busbud A tiempo completo

    **About us**: At Recorrido, we are proud because we are the largest OTA for ground travel in Chile! That's not all: We are expanding in LATAM and have revolutionized the intercity bus industry, making a real positive impact on the lives of millions of people who travel by bus every month. What sets us apart is our commitment to not only serving travelers but...


  • Desde casa, México The Instant Group A tiempo completo

    **Description**: **The Role** Join our dynamic team as an Customer Support Specialist, where you’ll play a crucial role in ensuring our external users have a seamless experience with our cutting-edge SaaS platform. You’ll be the go-to problem solver, using your expertise to manage technical issues and queries and providing exceptional customer...


  • Desde casa, México Ciena A tiempo completo

    **Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...


  • Desde casa, México TripleTen A tiempo completo

    **TripleTen** _is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full Stack...


  • Desde casa, México Thermo Fisher Scientific A tiempo completo

    **Job Description**: At Thermo Fisher Scientific, your work will have real-world impact! You will be supported in achieving your career goals and discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and...


  • Desde casa, México Zendesk A tiempo completo

    Job Description In Zendesk we are looking for a Customer Experience Manager with a focus on operational delivery and scalability of the methodology, touchpoint plans, and plays and is responsible for ensuring a positive and seamless customer journey across all interactions with a company. **Responsibilities**: - Identify and take on operational projects...