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Operations Manager

hace 1 mes

México Homma Talent A tiempo completo

We are looking for an experienced Operations Manager to manage the daily operations at a hotel in Key West. This role is key to ensuring that guest check-ins, check-outs, and other front office services run smoothly while also ensuring operations from different departments such as F&B, Maintenance, Housekeeping are running smoothly. You will lead a team of front desk staff, ensuring exceptional guest service, managing room inventory, and optimizing efficiency during busy periods.

Responsibilities

- Foster a welcoming atmosphere by ensuring all staff display attentiveness, friendliness, and courtesy to guests and team members.
- Supervise and coach front office staff, including motivation, training, and discipline as per hotel SOPs.
- Maximize room revenue and occupancy by analyzing daily reports, monitoring rates, and maintaining oversight of the daily house count.
- Streamline guestroom turnovers, coordinating with teams to enhance efficiency during high-occupancy periods.
- Ensure compliance with health and safety protocols, including HazComm and MSDS standards, for both front office and housekeeping staff.
- Conduct regular inspections of guest rooms, VIP rooms, and public areas to uphold cleanliness and operational standards.
- Collaborate with housekeeping and guest services to ensure timely room readiness and high service standards for VIPs and special guests.
- Oversee inventory and supply management, including ordering and monitoring housekeeping and front office items.
- Prepare staff schedules aligned with business forecasts, ensuring compliance with payroll budgets and productivity requirements.
- Promote staff development through ongoing training programs, performance evaluations, and fostering a positive team culture.
- Monitor and address room statuses, including out-of-order and discrepant rooms, and ensure swift resolution of issues.
- Maintain communication systems such as pagers and radios, ensuring seamless coordination across departments.

Requirements

- Bachelor’s degree in hospitality management or related field.
- 2+ years of supervisory experience in front office or guest services in a hotel or resort setting.
- Strong organizational and communication skills, with the ability to manage multiple tasks in a fast-paced environment.
- Experience with managing budgets, payroll, and scheduling in a front office environment.
- Experience managing operations of different teams within the hotel.
- Proficiency with Windows, company-approved spreadsheets, and word processing software.
- Due to visa restrictions, at the moment we are only accepting candidates from Mexico and Canada. The limitation on Mexican and Canadian nationals is a legal requirement tied to the specifics of the TN visa, not a preference of the employer.

Benefits

- Relocation:
- TN Visa sponsorship for qualified candidates from Mexico and Canada.
- One-way flight from home city to the U.S.
- Housing available at $1,100 USD/month.

- General:
- Competitive salary: $57,000 USD annually.
- Vacation and PTO after one year.
- 401(K) company match after six months.