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The Workday Success Plans Team is dedicated to delivering exceptional customer experiences and driving business value from Workday applications. As a key member of this team, you will play a crucial role in helping our customers achieve their goals through targeted microconsulting engagements.
As a trusted Workday advisor, you will have the opportunity to assist customers with how-to questions, troubleshoot and guide them through configuration, and provide feature demonstrations. Your expertise will be invaluable in helping customers solve problems, learn about new features, and find greater value in their Workday investment.
Our team of professionals has a broad and deep understanding of Workday, and we enjoy the reward of helping customers succeed. If you are passionate about the value technology can bring to an organization, love learning, and want to work directly with some of the greatest companies on the planet, we encourage you to bring your energy and teamwork to the Workday Success Plans team.
Key Responsibilities- Conduct research to ensure understanding of customer questions and related Workday concepts.
- Deliver small scope consulting in response to customer requests; provide configuration guidance, demonstrations, considerations, tips & tricks.
- Troubleshoot product configuration to resolve or provide optimal product configuration to meet customer business requirements.
- Clearly and effectively communicate responses and value to customers.
- Create and deliver customer presentations on how to use Workday features to achieve business goals (Accelerator Webinars).
- Provide one-on-one consulting guidance to accelerate customer feature adoption (Feature Accelerator).
- Review customer tenants to identify adoption opportunities (Feature Adoption Tenant Reviews).
- Complete and maintain product expertise and Workday Certification(s) along with familiarity with Workday roadmap.
- Keep up to date with industry practices and the ability to engage with our customers on those topics.
- Help drive the creation of new programs to drive customer feature adoption.
We are looking for a highly skilled and experienced professional with a strong background in IT implementation, HR and/or Finance systems, and software consulting. The ideal candidate will have:
- 3+ years of IT implementation experience
- 3+ years of experience with HR and/or Finance systems, including but not limited to Workday, PeopleSoft, SAP, Oracle, and/or JD Edwards
- 2+ years of software consulting experience
- Workday Certification in HCM and at least one of the following is ideal: Talent, Recruiting, Absence, Payroll
- Ability to gain a thorough understanding of Workday concepts as new features are released
- Ability to distill complex concepts into understandable presentations for our customers
- Ability to multitask and work on multiple engagements and deliverables simultaneously
- Strong critical thinking skills so as to understand complex, technical process issues and facilitate/influence decision making
- Excellent verbal and written communication skills in English
- Bachelor's degree or relevant work experience required. Advanced degree preferred
