IT Support Specialist
hace 4 semanas
Ware Malcomb is seeking a skilled IT Support Specialist to join our team in Monterrey. The successful candidate will be responsible for providing technical assistance to our end users, troubleshooting and resolving IT issues, and configuring and maintaining end-user laptops and workstations.
Key Responsibilities:
- Serve as the primary IT support contact for the assigned region
- Provide excellent customer service through effective communication and active engagement
- Resolve IT requests within established Service Level Agreements (SLA)
- Escalate IT issues to the appropriate resources within the IT Team and outside partners as needed
- Manage own help desk system queue to ensure timely response and resolution times, and document resolutions accurately
- Assist other team members to help balance the IT workload
- Develop and maintain a close working relationship with the IT team and end users
- Maintain accurate inventory of all hardware and software
- Anticipate the unique needs of each office by engaging with its local representatives
- Participate in after-hours work and travel to various work sites as needed
Requirements:
- Bachelor's degree or equivalent combination of technical training/work experience
- Minimum of two (2) years of support experience with Windows 10, Active Directory, Office 365, MS Office, PC imaging, software updates, and other relevant technologies
- Applications: AutoCAD, Civil 3D, Revit; Sketchup, Adobe Suite, SharePoint
- Network connectivity, VPN issues, remote work, Zoom, VoIP, mobile devices
- Troubleshooting hardware, software, network, printing and telecom issues
- Analytical, critical and deductive reasoning required to troubleshoot user issues
- Effective communication of technical information to a less technical audience
- Clear, concise, professional and thorough oral and written communication skills
- Ability to multi-task, follow processes and procedures and take direction positively
- Ability to speak, understand and write in English is required
Ware Malcomb is a contemporary and expanding full service design firm providing professional architecture, planning, interior design, civil engineering, branding and building measurement services to corporate, commercial/residential developer and public/institutional clients throughout the world.
With office locations throughout the United States, Canada, Mexico and Brazil, the firm specializes in the design of commercial office, corporate, industrial, science & technology, healthcare, retail, auto, public/institutional facilities and renovation projects.
Ware Malcomb offers the best of both worlds - a small-office, supportive and nurturing work environment with large company resources and support - providing an amazing opportunity for professional growth. Ware Malcomb offers a wellness-focused company culture, competitive salary and overall benefits package.
Ware Malcomb is recognized as an Inc. 5000 fastest-growing private company and a Hot Firm and Best Firm to Work For by Zweig Group
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