Customer Service Representative

hace 4 semanas

Santiago de Querétaro, Querétaro de Arteaga, México Motrex Llc A tiempo completo
Job Summary

We are seeking a highly skilled Customer Care Representative to join our team at Motrex Llc. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Develop and maintain accurate documentation of department processes.
  • Research, reconcile, and resolve customer issues in a timely manner.
  • Act as a subject matter expert on various systems, including JDE, SFDC, inContact, and CPQ.
  • Process sales orders from customer purchase orders or through finalizing salesforce opportunities.
  • Perform customer support functions in at least one area of expertise.
  • Provide world-class customer engagements.
  • Comfortable interacting with senior management, branch operations, manufacturing, and accounting.
  • Ability to adapt and work well under pressure in a fast-paced environment.
  • Track orders to completion.
  • Provide consolidated billing and supporting documentation to customers.
  • Provide written correspondence to internal and external customers in a professional manner.
  • Ability to work with sales to engage with customers proactively.
  • Ability to be cross-trained as a backup for teammates.
  • Run respective customer reports.
  • Coordinate import processes for orders being shipped and invoiced out of Mexico, working together with logistics partners and the finance department for completion of the import process and invoice to customers.
  • Serve as a key point of contact and liaison for Stryten customers.
Requirements
  • College/university graduate or equivalent education and progressive call center experience preferred.
  • Experience with import processes.
  • Bilingual (Spanish/English).
Competencies, Skills, and Knowledge
  • Ability to self-manage.
  • Proficiency in all basic customer support skills.
  • Excellent oral and written communication skills.
  • Excellent interpersonal skills to work well with coworkers and other departments.
  • Ability to deal with difficult situations and maintain a positive attitude.
  • Must be detail-oriented.
  • Excellent computer skills, including working knowledge of MS Office, SFDC, inContact, and JDE.
  • Dependable, reliable, and punctual.
  • Ability to perform customer support functions.
Basic Skills
  • Phone support.
  • Order entry.
  • Order inquiry.
  • Order changes.
  • Bill to/ship to set up.
  • Credit card processing.
  • Inventory look up.
  • BOM look up.
  • Customer ledger inquiry.
  • Returns.
  • Freight quotes.
  • ESG.
Area of Expertise
  • OEM/national accounts support.
  • Recycling.

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