Pediatric Patient Support Specialist

hace 3 semanas


San Pedro Garza García, Nuevo León, México Pediatric Associates A tiempo completo

At Pediatric Associates Family of Companies, we are dedicated to providing exceptional pediatric care to our patients, and we are seeking a talented Pediatric Patient Support Specialist to join our team.

Company Overview: Pediatric Associates was founded in 1955 in Hollywood, FL, with a passion for delivering clinician-led, evidence-based medical care. As a member of our Family of Companies, you will be part of a growing team of Pediatricians and Pediatric Care Teammates who are committed to innovation and excellence in pediatric primary care.

Job Summary: The Pediatric Patient Support Specialist will be responsible for providing exceptional patient support services to patients and families in pediatric care. This role will involve answering incoming calls, registering new patients, verifying insurance coverage, and setting up patient appointments. You will also be responsible for documenting patient information and communicating with clinics and other business offices as needed.

Estimated Salary: $45,000 - $60,000 per year, depending on experience and qualifications.

Location: Monterrey, N.L., Mexico

Responsibilities:

  1. Answer incoming calls and welcome patients with a professional and friendly attitude.
  2. Register new patients by gathering pertinent information and entering it into our electronic medical record system.
  3. Verify insurance coverage and information.
  4. Set up patient appointments and identify future visits.
  5. Document patient information and communicate with clinics and other business offices as needed.
  6. Collect necessary information over the phone to facilitate timely and accurate physician follow-up.
  7. Complete clinical referrals requested by telephone contact for provider approval.
  8. Directly assist patients, caregivers, and family members with clinical and non-clinical inquiries.
  9. Communicate with clinics and other business offices as needed.

Benefits:

  • Monthly productivity bonus
  • Quarterly bonus
  • Home office after completing training
  • Paid training and skill development
  • Opportunities for career advancement
  • Mandatory Federal Law benefits
  • Excellent work environment
  • Medical Membership provided after 3 months of hiring

Requirements:

  • Proficiency in written and spoken English
  • Location: Monterrey, N.L., Mexico
  • Availability to work at the office for the first two weeks of training
  • A friendly, positive, and caring attitude
  • Call center or customer care experience preferred
  • High school degree or equivalent

Equal Employment Opportunity: Pediatric Associates Family of Companies is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.



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