Operations Support Specialist

hace 1 semana

Xico, México Citi A tiempo completo

Citi is seeking a skilled Operations Support Specialist to join our team. As a Compliance Analyst, you will play a critical role in ensuring the accuracy and integrity of our business processes.

Key Responsibilities:

  • Process, research, and adjudicate background screening cases for new hires across businesses
  • Research system issues, identify process improvements, communicate changes and issues to clients, and test key enhancements
  • Analyze diverse and high-volume data, articulating the results of analysis and providing suggestions to resolve issues or improve processes
  • Research system and process issues, identify solutions, and communicate procedure exceptions to business partners
  • Test functional enhancements being implemented by vendors and integrated systems
  • Update documentation and communicate/training new processes and procedures to business partners
  • Perform higher-level responsibilities involving applicant and employee communications, such as fingerprint and criminal history check processing, background adjudication, delivering pre/post adverse actions, verification of drug testing, and responding to complex questions on pre-employment
  • Input process steps and status for each process in the Imaging Records Management System (IRM)
  • Closes on pending Pre-employment cases for audit compliance
  • Resolves discrepancies with new hire background checks (Education and Employment verifications) and determines appropriate final dispositions for background cases in accordance with established guidelines
  • Reports metrics and status reports to internal clients

Qualifications:

  • 0-2 years of relevant experience
  • Experience in data analysis and problem-solving with acute attention to detail
  • Demonstrated organizational and follow-up skills, ability to multi-task, and maintain composure in a high-volume environment
  • Excellent customer service skills, time management skills, effective communication skills (written and verbal), and proven analytical/problem-solving abilities

Education:

Bachelor's/University degree or equivalent experience

Job Requirements:

  • Análisis y validación de información
  • Dictaminacion de alertas de AML y PLD

Job Family Group: Compliance and Control

Job Family: Business Control

Time Type: Full time

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