Key Account Onboarding Specialist

hace 9 horas


Xico, México Citi A tiempo completo

At Citi, we are seeking a highly motivated Key Account Onboarding Specialist to join our team. This is a full-time opportunity with an estimated salary of $65,000 - $80,000 per year, depending on location and experience.

**Job Summary:**

The Key Account Onboarding Specialist will be responsible for ensuring timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues.

**Key Responsibilities:**

  • Perform day-to-day management of the account opening and maintenance processing, including daily management of in-process, pended, and service-related activities.
  • Ensure account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements.
  • Deliver very high-quality service to customers and internal partners.
  • Manage cross-functional relationships with all teams.
  • Determine new work procedures and analyze complex and variable issues with significant departmental impact.

**Requirements:**

  • 0-2 years of experience in documentation review, account maintenance, and related cash products preferred.
  • Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills.
  • Highly motivated, persistent, and able to work in a structured, high-volume, time-sensitive, high-risk environment.
  • Proficient in Microsoft Office Applications.
  • Proficient in handling urgent and escalation cases and manage client and internal team expectations.

**Education:**

Bachelor's/University degree or equivalent experience

We are an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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