Crypto Onboarding Specialist

hace 10 horas


Xico, México Bitso A tiempo completo
About the Role

We are seeking an experienced Crypto Onboarding Specialist to join our team at Bitso. As a leading cryptocurrency platform in Latin America, we are committed to making crypto useful by providing equal access to safe and intuitive financial products.

Job Summary

This role is responsible for ensuring world-class onboarding processes and experiences for individuals and corporations. The successful candidate will work closely with our Customer Support Onboarding Lead and oversee KYC specialists in a fully remote work environment.

Key Responsibilities
  • Act as a liaison between the Customer Support team and the Compliance team.
  • Evaluate and measure cross-functional KYC processes to find efficient solutions that ensure continuous improvement.
  • Ensure all compliance and regulatory requirements are met during the onboarding process.
Requirements

To be successful in this role, you will need:

  • Proven English fluency.
  • Proven experience leading high-performing customer-facing teams in a fast-paced environment.
  • A successful track record of solving problems through innovative solutions.
  • Demonstrated KYC knowledge to follow through on compliance and regulatory requirements.
What We Offer

In exchange for your expertise, we offer:

  • A competitive salary: $80,000 - $110,000 per year, depending on location and experience.
  • A comprehensive benefits package, including premium health, dental, and life insurances, mental wellness platform, volunteering days, subsidized caregiving, and a monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment, and more.
  • The opportunity to work in a remote-first environment with a dynamic and growing company.


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